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November 2025 by Natasha Barbini
I have moved to a new address and chose AT&T as my Internet provider for my new home. I came to the store and provided my address which acquired the service. The assistant filled all the necessary forms and set the date I wanted for installation which was the following day. Next morning I got a confirmation for technician visit but the address was for my old house. I called the store and asked to change the address and got an apology from the same assistant who also said that I needed to come to the store again in person. When I came again he said we needed to cancel the order and start all over again. After we filled a new order he said that the date of installation will be postponed now. I was upset but I had to take it. When it was the day of installation a technician called to confirm he is on the way but said he is coming to my old address again! I said it was wrong and I expected him at my new address. He was surprised and said he will call me back in a minute.
His call back just completely threw me off! He said that AT&T doesn’t provide their services in that area 🤦🏻♀️
My question is: didn’t the assistant at the store know that? All that time waisted when he could just check the area !
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November 2025 by John Powell
Employee misrepresented your 16 Pro 256G promotion. Said it was $15 a month. I agreed, left, looked at the receipt and saw it was $999 and $27 with a $6 promotion. So ~$20+ a month, not $15. He never showed me anything while at the store, I trusted him. Really unfortunate. Terrible experience. I'll be looking at Verizon. I worked in telco for many years and it seems he didn’t understand the promotion, or he was being deceptive for a new add.
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November 2025 by Nakia Alford
Mr Lee damn spell with the l e d a l e at the AT&T across the street from Kroger's I guess it is was amazing
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November 2025 by Madeline Deitchman
Ledale helped my mom and I when we came in to trade in my phone. He was very helpful and knowledgeable which really made the process quick and easy.
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November 2025 by Chuck Morris
Stopped at the AT&T store in Keller, TEXAS and Dominic our salesperson was very helpful and knowledgeable about the products.
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November 2025 by Gina Kinsey
Dominique and Jake were a great help to me today! They were wonderful and spent a long time helping me with a problem on my phone.
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November 2025 by Jill Wilkes
LeDale at the Keller store was patient and persistent as he helped me overcome, forgotten, passwords, locked out info and persevered with a smile. He knows his stuff and works with excellence. Great job!!
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November 2025 by Kim Okland
Dominique B. was very pleasant and helpful with our new phone purchases. He went over various plans and helped is save some money on our warranty plans.
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November 2025 by Brandon Okland
Dominique was very knowledgeable and helpful when my mother & I came in to upgrade our phones. He made the process quick and easy.
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November 2025 by Kimberly Staley
Both Jake and Ledale worked extremely hard to make the sale and account happen for me.
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October 2025 by Kay Hasseltine
Ledale was very patient while helping my elderly mother set up/transfer/and purchase her phone —-super nice—- and if you’re in need of a new cell phone. Go see Ledale!!
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October 2025 by Lance M
Great atmosphere & lovely customer service
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October 2025 by Raven-Symone Williams
Great customer service and attitude from the Seattle native Dominic.
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October 2025 by Cheryl Arment
Dominic was great!!
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October 2025 by Ron Pereira
Dominique was very friendly and helpful. Very knowledgeable about the product and promotions highly recommend him to anyone!
