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December 2023 by Nicole Thurson
Chase bank as a whole is horrible. This is the third time in one month that they have locked my husband's card due yo suspicious activity but didn't catch the over $1000.00 of fraudulent charges that now they are refusing to give back. An At&t person has called Chase and told them it was fraud and they are still refusing to refund the money because it was done through a digital wallet that my husband never set up. DONT BANK WITH CHASE.
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December 2023 by Stephen Greer
They cashed my refund checks from Birds and Blooms, great service
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November 2023 by abraham gabriel
Actually I came for the Fish and Chips food truck from On the Hook . So tasty and flaky and the Chips ? ? were good especially with the spicy sauce that comes with traditional tartar sauce. The trucks is usually parked here on Saturday 11am-7pm. But it will vary sometimes. They announced it would be at Kroger near Rufe Snow and Keller Parkway today on Facebook.
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October 2023 by Ahsan Khan
"I found the service experience at Chase Bank in Keller, specifically with banker Andres, to be lacking in professionalism, courtesy, and efficiency. After patiently waiting for over 20 minutes for a notary, Andres walked out of his office and seemed unaware of his schedule. He didn't acknowledge anyone in the lobby and, when asked when he could assist me, responded rudely and dismissively, stating he had another customer. This situation raised questions about the staffing on Saturdays, given that we are both Chase Private Client and Commercial Client customers. Overall, this was the most disappointing experience I've ever had at a Chase Bank branch."
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September 2023 by Andrea Alexandrides
They told me they don't except cash deposits into others accounts. I'm trying to deposit cash into my brother's account and they refused me. How can you not take cash at a bank. That is absurd.
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May 2023 by sean becker
They will not refund over 10k that was ach to an Ameritrade account from a business account I own to some stranger I do not know or never authorized the transfer to! I have filed a claim and they have denied and reopened the claim 6-7 times asking for more information. Now I’m dealing with some other dispute department. I stop by the bank to check on the status and ask for a call back and I do not receive calls back. It sucks because we can see the account the money was transferred to and they still act like they can not figure it out.
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April 2023 by Mary N.
Well I definitely think I need to find a new bank because not only does this bank not helpful but if you ever try to get Euros don't get it from them. Supposed to get small bills mix and they give me hundreds. And then they say oh I could try to get them in smaller bills but that would cost me over $70. They're just not very helpful let's just put it that way. I'm so disappointed in them.
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December 2022 by Sher Bear
The teller that tended to me was great!
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November 2022 by Ryan H
The team is so friendly and helpful at Thai Chase branch. Mark is outstanding- excellent service.
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September 2022 by Cristina M
The managers and people in this location are extremely arrogant and unhelpful. The first time I let it go and now a 3rd interaction has left me again wanting to close all accounts which is what I will start working in doing!Horrible customer service.
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August 2022 by David S.
Awful service. Bankers are too busy to help walk-ins. Private client doesn't matter, they still treat you disgustingly.
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April 2022 by Caleb J
Nice people helped explain how to deposit my money etc really easily.
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April 2022 by David Walker
This bank will do everything they can to steal your money. Do not use this bank. Theives!!!!!
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January 2022 by Tyson Pickett
Great Bank and friendly tellers. The principle reason I banked with them instead of another big bank was that they were open until 6:00 PM. Since COVID they are just like the others. Wish they would adjust their hours back.
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April 2021 by Jeremy G.
Awesome branch. With awesome ppl. They go above and beyond. Highly recommended. Felicia is great and i trust them.
