-
March 2024 by Laini Hall
Edit: Ms. Barbara died and Jim moved on. The new staff never cleaned like Ms. Barbara. The carpets are filthy, the bathroom has had the same footprints on the floor for months and there is a calcium ring around the guest toilet bowl from not being cleaned. The new manager, Mindy, was incredibly hostile, harrassing me needlessly by "informing me of new rules her boss, Will created". Mindy alternately described Will as her best freind of almost 20 years or a cheap b****** or greedy a******. I never met the man. Weird rules Mindy came up with and corporate denied were only one customer in the office at once--I sat in the parking lot for 50 minutes in triple digit weather and finally had to go to work, not paying my rent tthat day, no more cash rent payments and directed me to leave and buy a money order or pay over the phone with a $10 "convenience fee" added, customers are not allowed to use the dumpster at all--it is locked. Mindy also tried to tell me that if the rent payment was 1 day late, the customer would owe the full month's rent, in cash only and there was no grace period. Corporate says there are 5 grace days. It turns out she also tried to tell another friend of mine the same thing. There are 7 places employees can park out front, but Mindy chooses to park just outside the sliding doors in customer parking so she doesn't have to waddle far. Her lack of personal hygiene is remarkable, especially her hair and her language is downright foul. She continually bad mouths other employees at other locations. I have been at Cubesmart (I think) 7 years and she is the sole reason I left. The last few days as I was moving out Mindy waited in the office until after 6 pm and turned off the upstairs air conditioning, but left it on downstairs. I also found out halfway up the ramp of the rental truck the handles on the carts were loose. Mine popped off! Whether or not it was negligence--a possible oversight that would have been easily discovered if the carts were ever cleaned and maintained--or sabotage, I have no way of knowing. Either way it was loaded heavily and half way up the truck ramp. My friend pushing while I was pulling could have been BADLY injured! I got video of how loose the cart handles are. I got one off with one hand.Original review: Barbara and Mr Jim are extremely sweet people. The really on top of their game. The prices are a bit High here but that has nothing to do with the staff. It's an excellent, beautiful, temperature controlled facility. There's cameras everywhere and I feel like my stuff is safe.
-
February 2024 by Mike Mckenna
Everyone was very helpful and easy to deal with
-
February 2024 by Gale Jarosz
Watch out for high rate increases which can almost double the monthly fee you originally sign up for.
-
January 2024 by Katie Ashby
Mindy is rockstar!!! Great customer service!
-
January 2024 by Kenya Pikes
Clean, secure and cost effective.
-
January 2024 by Hannah Shelton
Move in was very easy and the entire place is really clean. Received a friendly and informative phone call shortly after reserving the unit. Monica set up my unit and everything was exactly as I was told it would be. All necessary info was emailed to me beforehand so accessing the unit for the first time was very simple.
-
January 2024 by Ty Pelley
No complications.Good security.Friendly staff.
-
January 2024 by SHAUNTAE' BULLARD
My experience with Ms. Monica was wonderful. It was short, but straight and sweet to the point! So far I am satisfied.
-
December 2023 by K L
Monica was so helpful with the move-in process. She showed us the units, to be sure we were happy with them. She walked us through the paperwork and answered all of our questions. She is very attentive to keeping the property clean.
-
December 2023 by L Kemps
Extremely helpful staff. Monica went above and beyond to make sure everything went smoothly.
-
October 2023 by Randy Mason
Renting space simplified to make the overall process a very positive one. From start to finish moving in the experience with Cube Smart was the best most efficient process we have encountered
-
October 2023 by Brian Howard
We really enjoyed using this storage facility and the service from Monica was exceptional!! Highly recommend!!
-
October 2023 by Preetha Thomas
This is a really easy and affordable place to store items, the person in the front was very helpful. Thanks!
-
August 2023 by Ash Young
DO NOT rent from this particular CubeSmart! I was a customer doing the next right thing and unfortunately, MINDY, (“the manager”) used foul language and hung up on me several times when I tried to get my cleaning deposit back. Shocking to say the least.It took three calls to corporate for her to finally give back what was rightfully mine. My brother has terminated his long-standing contract with CubeSmart because of their misconduct.The BBB is now aware of their unethical doings and currently under investigation.Please….save the headache and money. Go ANYWHERE else!
-
August 2023 by Ross Hood
Monica has been very helpful in my rental and move process. Facilities were clean.
