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March 2024 by Darla H.
I have been to the Keller location several times and always walk out wondering why I gave them another chance. The main sales lady (I'm assuming as she's the only one who gets up to help) could not have worse customer service skills. She is extremely condescending in her tone and has the rudest manner about her. I've gone in several times, looking at different pieces, but walk out every time without having bought anything. I try to always support small business, but in their case, I would not give them a penny. I have found what I was looking for online each time. I got online to see what their reviews were like and to see if I was the only one that felt this way. There are a few others and frankly I'm shocked there are not more bad reviews. Maybe people do what I normally do, walk out and don't take the time to leave a review. It's just happened too many times with the same lady at the same location for me to not leave one this time.
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February 2024 by Lisa Y.
Amazing service and timely repairs. I have searched for a local jeweler who is trustworthy and talented and now I have found them!
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September 2023 by Michael Brichetto
WHAT an atmosphere...from Rolex to diamonds to fashionable women's and men's jewelry...they have it all! A beautiful store, with nice lounging area.(BAR included) This Fine jewelry store has everything. Most importantly...the staff is friendly ,knowledgeable and super helpful with all subjects. Also they buy and sell gold as well as your Jewelry. One last thing is they do custom jewelry and repairs. The perfect shopping experience. Thank you Duffs Jewelry and GOD bless.
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August 2023 by Audrey Melnick
All the people here are so polite and helpful! I love both pieces I got from them and I’m sure my husband will back! ?
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August 2023 by Ms JL
Outstanding customer service! Brandon really goes above and beyond! I can not say enough good things. I highly recommend, I'm sure you won't be disappointed!
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July 2023 by Louis R.
l looked online at what the big chain stores and other online retailers were offering, but none of them had anything unique and special for my wife for our wedding anniversary. So, I decided to try a local place instead and I'm so very pleased that I did. As soon as I walked into Duff's I was greeted and felt instantly welcome. The salesperson, Ailen, was very friendly and was able to almost instantly provide a perfect suggestion, a pair of adorable yellow and white 14K gold sunflower earrings (my wife loves sunflowers). She also answered all of my questions about jewelry repair which they perform in house. I will definitely be coming back!
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June 2023 by Jennifer P.
I honestly spent a few day's waiting to write this review after leaving Duff's. I had a good experience when getting my watch repaired. Consequently, I thought I would have a good experience trying to get a design a custom ring for my anniversary. From the moment I walked in the building I was made to feel"2 inches tall"(by there looks and a lack of response in basic customer service ) I honestly should've walked out right away because she could barely take her eyes off of her screen and engage in some sort of quizzical nature(kind of her job). When I asked questions with what she could help me design (diamond information,setting so on..)she seemed bored and inconvenienced with the topic. Honestly, I left there feeling more discouraged and out of sorts.
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June 2023 by Armando Conde
It was my first time going to the jewelry store and it overall super pleasant. The staff was so knowledgeable and respectful. I came in just to get my watch buffed. Over the phone I was quoted $50 for the buffing. However, he only charged me the price of a battery which was $25. However, the job they did was worth easily $100. The waiting area was also superb. Even though I was coming in for a small service, I was treated as if I had been buying from them for years.
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June 2023 by Pam Slusser
I am writing this review on behalf of a friend of mine, she took her ring in to have the diamond lowered, upon receiving the ring back it looked ok, however a couple of days later she looked down at her ring and the diamond was gone!! Do not let these people do any work on your jewelry!! We went back and they basically said sorry nothing they could do, not even a refund on the work fancy place but incompetent workmanship!!
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May 2023 by Yaniel Vargas
Amazing customer service. It was my first time trying to sell a ring and the lady gave me great tips and advice.BTW she was bilingual which was of great help for me.
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March 2023 by Abbie Whitehead
Duff's Jewelry has truly been a blessing in my life! The employees are so kind and accommodating and the owner is one of the most generous people I've met. You can really tell that they take their work seriously and genuinely care about their customers and making sure that they are not only satisfied with their jewelry, but go one step further to ensure that they LOVE what they get!Could not recommend Duff's more, thank you!
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December 2022 by Renee G.
If I could leave ZERO stars, I would! I took a charm to be gold plated. They did not give us any care instructions and we were so excited, of course we didn't think to ask. I took the charm to be soldered to another jewelry store and before they were going to solder it, they started to polish it but saw that the plating was coming off. They immediately called me and told me the issue and I picked it up and called Duff's and left a message since they had already closed for the day. Carmen, the manager, called and left a message. I called her back. She didn't sound very apologetic but rather condescending as if I am supposed to know I can't polish a gold plated charm. I'm not a jeweler, and I wasn't given any care instructions, how am I supposed to know? It is supposed to be real gold plated over silver, I wouldn't have known I can't polish it! She said to bring the piece in and "they'd go from there." So I did the next day. She didn't even bother speaking to me in person. (I've been in management for over 15 years, and that's not how you treat customers). She told the girl up front to tell me that it was the other jewelry store's fault and that they should know better. Um, well, if Duff's had simply given us care instructions, then I would have be informed on how to take care of the charm!!! Yeah, it's Duff's mistake and they won't take ownership. The "best they can do" is re-plate it and charge me half of the original price. That's not good enough. Poor customer service. Poor guest relations. My Christmas present is ruined. I'm really sad and upset. I'll never give them my business again.
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October 2022 by Camri L.
I brought in a necklace with a lot of sentimental value that I knew would be a bit tricky to repair, hoping it could be repaired by the next day. The woman who helped me (I didn't catch her name) asked me to leave it with her so she could try to find a solution. I was feeling a bit disheartened because I didn't think it would be reparable, especially not by the time I needed it. However, she was able to come to a very nifty solution and repaired my necklace within 15 minutes or so! She cautioned me that she wasn't sure how long the repair would hold, and, because of this, didn't charge me for her service. I am so so happy to be wearing this necklace again and can't express my gratitude enough. Thank you so much! :)
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September 2022 by aleece s.
I had some heirloom jewelry I wanted to incorporate into a new ring, and Dale helped me discuss the best options for what was in my budget. Not only did I find a setting I loved, but the ring is absolutely gorgeous. The turn around time was quick and communication was excellent. Such a positive experience. I will definitely be back!
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July 2022 by Tone' Martin
Unique name, first class environment, and sincere service. I have visited Duff’s half a dozen times over the years. Jewelry cleaning, appraisal, repair, and purchase. Cost is on par, undivided attention, and fast turn around. I’ve even walked out with free repairs!
