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February 2024 by Shonda Stroud
I went there today!!! The lady was on the phone never acknowledge me. I kept looking around she never said anything. Then a guy came from the back she never ask him to help me. Bad customer service I would never recommend anyone to come here. What has happen to good customer service. Just a simple nod would have went a long way. Really and you want people to spend their money.Good customer service go a long way. If I could have given 0 stars I would have.
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February 2024 by Luis Salcido
Wife never received her flowers on her birthday, the Keller manager was never helpful or even apologized. One of the rudest people I’ve dealt with, it’s like they don’t want business, my wife had to come back to her job to receive only half of what I ordered. They refused to give a full refund back and never even apologized.
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February 2024 by Mike Jones
Save your money these people are thieves
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January 2024 by Juan Carlos Estupiñan
We needed an arrangement for a gift, visited the Keller store at 2:00 pm and it was closed. I called 2 different numbers and none of those gave us an appropriate response on why it was closed if the online schedule say they close at 6:00 pm.
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December 2023 by Jay Jones
Was in need of a last minute gift and the ladies at Keller Edible Arrangements went above and beyond and the arrangement was gorgeous!! Will definitely be back!!!
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December 2023 by Berenice Martinez
I received amazing help from customer service find the arrangement I need and also loved the fresh arrangement that was delivered
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December 2023 by Lindsey strouse
Amazing customer service!! Thank you for all your help Yomi!! She went above and beyond!
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August 2023 by Alyssa Velasquez
I have been calling since 9AM AND NO ANSWER ABOUT MY ORDER. Ridiculous. Never ordering from this location again.
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August 2023 by J. Gray
Was advised to patronize this location by my sister; however, I must've missed Cinderella because it was not as she described. I ordered a Kale Smoothie for p/u at a certain time and received a call saying we have your order ready now. Well, I specified that time for a reason, I shared. I'm in route, is it a problem to get it at the specified time? Upon arrival the attendant is unkind and short. My Kale Smoothie was just that Kale & ice. I requested a refund & have not received it to this day. To the owner- chk on your establishment.
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May 2023 by LightCitrine
Great arrangement! It meant a lot for my daughter to send me thearrangement for mother's day! . They were great! Basket fresh and delicious! Send her the pics and she is very pleased! Thanks so much for helping with the inconvenience we had, so kindly and professionally!
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May 2023 by David Baughman
Delivery was one day late. They called at 10 pm and told me they were missing the delivery because they were too busy. When they delivered the next day, the driver dropped an order on my driveway and drove off without cleaning it up. So, my order was late and I had to clean up somebody else's order.
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April 2023 by Jonny Rios
Place is bomb more people should come here more often is refreshing ?
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March 2023 by Joy
Keller Pkwy Store: Delivered order on time however, the birthday cake popcorn was stale and not fresh to taste anymore. Best before date was a month old. I’ve called several times different days and even left a message but no one has called me back. Make it right. Unsatisfied customer.
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February 2023 by Sharon M.
Have received several arrangements and this was the first that was unacceptable. The bouquet looked lovely but very small for the price. The chocolate covered strawberries were molding after day one and the heart shaped pineapple pieces had brown spots. The strawberries that weren't duped were half green/yellow. I called the store several times and got no response to my message. I emailed edible and got a message someone would contact me. Still nothing. I called the headquarters and emailed pics per their request. NOTHING! A lot of money spent by my children to surprise me for Valentine's Day wasted. No customer service at all!
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December 2022 by Frances Valladares
I ordered an arrangement for delivery and I accidentally provided the wrong address, luckily the staff was kind enough to work along with me to get my order delivered even after trying to deliver to the wrong location. Very kind and understanding staff, and delicious dipped fruits !!
