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February 2024 by Combat Nebula
The gentle men working inside were not rude but not very welcoming, but the guy working in the back that gets the cars ready for you was disgusting. He was extremely creepy. after waiting very long to get into our rental, he brought a rental car for my kids and me that had been smoked in heavily and gas tank was empty. Before it went to the back, the gentle men inside, he let me check the car out and it didn't smell at all it was fine. It was a long wait to get a car that made us all sick and I wish I would have never even gone to this location, but I was brought here. Very unpleasant experience because of that creep. Stay away from this location and go to the Fort Worth location off 11450 N Fwy. They are so sweet, happy, super kind, very professional and ready to help! Excellent staff at the Fort Worth location, like night and day
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January 2024 by Elizabeth Castillo
Harley very friendly and good service. Clean offices and fast service and very attentive and efficient staff. Own parking and very well located. Highly Recommended!
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January 2024 by Beth R-L
Keller location is 5 Star all the way!! Staff has been incredibly professional & compassionate each time I needed a Rental-last time being because 2 Family members were hit by a speeding vehicle in the rain! I truly appreciate them & would recommend them any day!
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December 2023 by Collier Vinson
The pick up process was super fast. I was in and out within 5 minutes. I was also very thankful for the ease of being able to drop off the car at the body shop after. The entire team was very helpful and willing to help and answer questions on the phone and in-person. Thank you for making the process so easy!!!
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November 2023 by Ala Awad
Amazing customer service, Harley and her location team were the most friendly and super professional. They accommodated me in any car I asked for, they were very helpful and caring. I could not look for another location to rent out my cars from.
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November 2023 by lesliebedford
We have had such an excellent experience with Enterprise Rent-A-Car. The staff at the Keller, Texas location made our trip so easy. They happily picked us up and took us home. I would highly recommend them.
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October 2023 by Brandon Amaral
I was on a road trip and the car I rented from Enterprise broke down in the Rockies of Colorado. Their 1-800 roadside assistance is terrible at problem solving trying to find solutions for people stranded in the middle of nowhere. No Uber or Lyft would take me to the closest Enterprise to get a rental replacement, and they wouldn’t arrange a taxi service to take me there, either. I was left to my own devices to figure that out. I’m disappointed Enterprise wouldn’t bring me a rental replacement in this particular situation. There needs to be contingency plans in place for people in my unique situation. I incurred an extra $1,100 for this breakdown and it delayed me a day on my trip.It was dealing with managers at local branches that were the most helpful in getting me back on the road again, and reimbursing me for my financial troubles in getting out of the mess. Managers Joey in Aspen, CO, and Harley in Keller, TX, were amazing to deal with in making things right and reimbursing me. They are great human beings and need to be recognized by their exceptional customer service.
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October 2023 by Harold Freeze
Very professional service! That’s usually their attitude when we have rented vehicles from them! We have traveled the world and have been in all 50 states! My wife’s special places are London and Hawaii! London and Hawaii are beautiful places! She loves shopping which ever we go to! She is direct relation to England empire, Queen Elizabeth and was taken away from standard visit at museum’s. Anchorage Alaska is extremely well taken care of, but from that location it needs some help! Take plenty of warm clothes, you will will need them!
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September 2023 by Lesley Martinez
I had such a wonderful experience at Keller Enterprise. My car was being weird and I needed a rental car. They were so friendly and able to help me get into something right away. They checked in on me the next day and when I returned the car they remembered me. If I ever need another rental I will go there. Top notch customer service.
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September 2023 by Sandy P
My husband and my sister rent a car from this place they both trying to scam them, saying there were damages to the vehicle when we returned it during business hours when the employee there did a walk thru said everything looks good. A week later, we got a claim file against us saying we need to pay for damages on the rental. I suggest people take a picture of the car before and after upon returning it if you dont want to go thru what I'm going thru its a mess.
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September 2023 by mike bountom
This place will try to scam you. I returned my car here. The guy did a walk thru and check everything. A week later got a email that there was a damaged to the car and they filed a claim against me. They so Shady. I'm still trying to fight this after a few months in. Please people go somewhere else. I warn you.
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July 2023 by Will Hall
My experience was not good. From the moment I walked in the door, I found the Enterprise Representative to be curt and short. There was no 'Welcome to Enterprise', that I typically get when renting. no smile, no eye contact. The waiting are had trash on the floor and needed attention. He asked for my insurance card, which no Enterprise office has done before and when I told him I did not have it, based on prior renting, he snapped back that 'his' location requires it. That was fine, I called and got a copy, but he should have been friendlier about it. After completing the rental he said 'have a seat, we are getting the car ready'. Had he of apologized for the delay and offered me a water or something, it would have been fine, but the longer I sat, the more frustrated I became. I made an appointment and this car should have been cleaned and ready. Little details, like the mirrors were pushed in, only a half a tank of gas, only made the experience worse. I try to be forgiving in a world that does not deliver great customer service any more, and maybe my expectations are too high, but this location needs some sharpening of customer service skills. The car is not cheap to rent and frankly, I have had much better experiences at their competitors. I hope someone at Enterprise speaks to the manager and staff about their attitudes here at this location.
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July 2023 by TheOtherJayTX
The staff in Keller are very, very easy to work with. They know their jobs and they actually seem HAPPY to have customers. Very different from other car rental companies. Vehicle was clean and in very good condition. Pick up and drop off processes were quick, efficient, and very clearly explained. Very, very happy.
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July 2023 by John Stuart
I’ve been renting cars from enterprise for years now. Recently I relocated to Keller Texas. Upon arrival, my car broke down and required a new engine. Yikes! The good folks at enterprise on Keller Parkway, not only hooked me up with a great rental car. They also went above and beyond and helping me. Kevin Butler was extremely helpful. Enterprise has earned a lifetime customer! Thanks much!
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July 2023 by Sawyer Rasor
Manager forgot to actually set my husbands reservation after speaking to him on Monday and telling him that they would have a SUV ready today at 9 am. Completely unhelpful and unapologetic employee who swears reservation and conversation never happened. Was also extremely rude to both my husband AND the insurance representative, claiming he was being “harassed.”Please have the district manager, MEREDITH, reach out to discuss JOHNATHAN and his disgusting behavior.
