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December 2023 by Joseph Beesley
If I get an explanation as to why I was notified that I owe them money after paying my bill in their office, then I will remove this one star review
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December 2023 by Wayne Traywick
Wow! They are awful! The refused care! They told me I have no input in how I want to be treated that they will treat me the way they want to, even though I told them I know my body and what will get me better again, such a as single shot to relief some pain.I went there over a little sharp pain on the inner side of one of my knees. I explained to them that I have been taking advil every day for 2 weeks and it feel betters. Nothing is broken. I asked them for a steriod shot. They refused! I told them this has happened to me twice over a 20 year span on my shoulders and this will instantly heal the situation. They told me no steriod shot. Wow! they refused to help me. They told me I needed to get xrays done. I said I have nothing broken, but they said after I get xrays they will give me a shot. They lied. No shot. Then they tell me to wear a cast for three days, which no cast is needed, and they will send out for an MRI in a few days after the insurance company approves it. I told them no cast is needed. Advil works, so a steroid shot will instantly within a day or two heal it. They said no. They will do what they want to do. I asked them to let me speak to the person whom I dealt with and they said no. They told me patient has no say so in their treatment, that they do what they want to do, nor can I ask or question their authority!No one would talk to me other than an office staff member, not even a doctor, not even a DR or a manager, just some woman, telling me this is how it is and it is your problem not ours-on the way you want to be treated!I came in for one shot to get better, but they refused. By now my inner portion of my knee would be completely pain free if they had treated me. Their attitude is sickening. We do things our way, and you have no input. Then she said the steroids will be administered orally, so I said fine. Let us do it, but she refused!
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December 2023 by Fc T.
Wow! They are awful! The refused care! They told me I have no input in how I want to be treated that they will treat me the way they want to, even though I told them I know my body and what will get me better again. I went there over a little sharp pain on the inner side of one of my knees. I explained to them that I have been taking advil every day for 2 weeks and it feel betters. Nothing is broken. I asked them for a steriod shot. They refused! I told them this has happened to me twice over a 20 year span on my shoulders and this will instantly heal the situation. They told me no steriod shot. Wow! they refused to help me. They told me I needed to get xrays done. I said I have nothing broken, but they said after I get xrays they will give me a shot. They lied. No shot. Then they tell me to wear a cast for three days, which no cast is needed, and they will send out for an MRI in a few days after the insurance company approves it. I told them no cast is needed. Advil works, so a steroid shot will instantly within a day or two heal it. They said no. They will do what they want to do. I asked them to let me speak to the person whom I dealt with and they said no. They told me patient has no say so in their treatment, that they do what they want to do, nor can I ask or question their authority! No one would talk to me other than an office staff member, not even a doctor, not even a DR or a manager, just some woman, telling me this is how it is and it is your problem not ours-on the way you want to be treated! I came in for one shot to get better, but they refused. By now my leg would be 100 percent pain free. Their attitude is sickening. We do things our way, and you have no input. Then she said the steroids will be administered orally, so I said fine. Let us do it, but she refused!
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November 2023 by Elvira Weis
I ran out of my medication so I made an appointment. The receptionist said I had to re schedule because I was late. Never once did they say, we can give you a portion of your prescription to hold you over. Furthermore, I can remember sitting and waiting for THEM for as long as 25 minutes. HOWEVER, it’s ok to push us patients away if we are 11 minutes late. Very unfair.
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October 2023 by Mariah P.
Always felt safe & comfortable here. I'm not insurance so I pay out of pocket and still only trust Dr. Dingess with my physical & mental health.
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October 2023 by Elvira W.
No consideration for patients that run out of their prescription. Patients that are even 1 minute are turned away. That's ridiculous and that is not the type of care one should have to tolerate.
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September 2023 by Ketzia Woodard
If you want your Dr appt so far out you’re already better by the time they get you in - this is the perfect Dr. Office for you! Also, if you don’t arrive 30 mins before your appt they will turn you away ?
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August 2023 by Lena Auguste
On behalf of CHCP, I am writing to express our sincerest gratitude for your continuous partnership and for providing valuable opportunities to our talented allied health students. We are honored to collaborate with a distinguished organization like Keller Family Medical Center and witness the transformative impact it has on our students' professional growth.
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August 2023 by Alexis H.
Love love love this doctors office. They always get me in super quick! Ladies at the front are always nice to me. I've been coming here for as long as i can remember. I see Dr. Mallory Lambert and she really is the best! I appreciate all of the staff as i feel they actually care for Their patients. I recently got an appt last minute for dizziness and i saw Dr. Jeff Martz and he did everything he could to find out what was wrong with me. I recommend coming here.
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July 2023 by Clint C.
They didn't care for me as their patient!would not recommend them! Very rude and unprofessional...
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July 2023 by Taylor K.
upfront staff is very very rudemy mother is a regular patient and I needed doctor, at my first appointment I had, I went in with my mother, I checked in and reception called me back up front she said to me " you cannot see the doctor without your grandmother going back there with you" she was looking right at my mother with this smirk on her face, she knew she wasn't my grandmother that she is my mother and I told her that's my mother and I am 20 I can see a doctor without her. Recently my father made me an appointment for an illness and the reception made a smart remark "oh yea your daddy made your appointment"all uncalled for, actively looking for a new doctor's office
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July 2023 by William Spring
I absolutely love Keller Family Medical Center. I have been going there for the past few years and cannot picture going anywhere else. Dr. Dingess has always been helpful and every interaction I’ve had with the staff has been positive. I cannot recommend them enough!
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May 2023 by Jacqueline Martinez
Made new patient appointment today. I sat in waiting room for 2 hours and approached desk asking receptionist why my name hasn’t been called. The heavy set woman with mustache and side burns said I was late and I was no showed! She literally saw me sitting less than 5 feet away for two hours and never said a word to me! Less than 3 people in office. I do not recommend
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May 2023 by Rebecca Lynnette Bertholf
Preaching to the choir- but the front desk and staff are condescending and do not care about their patients. The PA Mallory is amazing and very kind, but I recently had to have my care transferred because I couldn’t take the rude and condescending attitude from the rest of the staff that is unwarranted.
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April 2023 by Goaltenders U.
Dr. Dingess sent my renewal prescription to the wrong pharmacy. Dr. Dingess's office confirmed and admitted to the mistake. His mistake cost me $187.50. The prescription is non-returnable or refundable. Dr. Dingess/office has offered no resolution to his error. Hence, I am paying for his mistake. Needless to say, he is no longer my primary care physician.