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February 2024 by Jacquelyn Cooper
It's not like it used to be & no one is ever there to help you.
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September 2023 by Kitty Deluna
Poor customer service ?
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September 2023 by Breyanna W.
I knew this place was bad. No kind of update or infrastructure improvement could convince me otherwise, but I have this place the benefit of the doubt. Boy, am I dumb... The worst part of the store is the customer service. I bought a few items because I had a coupon on the app. I also got giddy because there was a store associate passing out extra coupons. So here I am at the front check out. All the lights are on but only two workers are working. I only had 5 things, so I attempt to scoot my buggy towards the self checkout. They woman at the counter starts yelling and saying I should wait. Dude, it is taking you 7 minutes to ring up a girl with two shirt! But I wait anyways. I get called up to the lady next to her. Cold as ice. She cared more about the pimple patch on her chin than actually speaking. Wouldn't say my total, wouldn't say anything. Ugh! I give her my coupon and then I give her the store one. It didn't have a barcode. I tell them that their associate was passing them out. The rude witch next to her immediately says no! "Customers can only use one coupon. That's it!" I'm confused. She pulls out a stack of unused coupons and asks me if they were the ones. I said yes, she throws them somewhere. Really?! You could just scan them. I get my stuff and leave. Yeah, I know it's just 20% off but it was the fact that everyone had such a nasty attitude. The bathroom smells like puke, it's unorganized, the juniors clothes have food stains, and you have the audacity to be rude? No way. On a positive note, I do like their Sephora. But I'll be going to a different location from now on. Lesson learned.
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July 2022 by Rob R.
The Amazon return process at this store is terrible. I waited 30 minutes in line. While I did, Richard was in charge of training a new associate. His guidance, loud enough for us all to hear, was "there's always gonna be a line, so just go at your own pace" but did not help him ease the line at all until after about 30 minutes
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June 2022 by Joe P.
I recently purchased a small blender from Kohl's in Keller, Texas. The box was intact. Appeared new. Wrapped the blender and sent it across the country in a birthday box. The recipient just opened the gift and it is dirty, food bits wrapped around the blade, the inside dirty and the plastic is cloudy. How embarrassing! "Thanks", Kohl's. Your "quality" is beyond words! Never again. Dillard's or Macy's get all of my future business. And Kohl's gets zero from me in the future.
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December 2021 by Cindy I.
I hate the new check out situation. Reminds me of Frys or hometown. I just hate it. So many businesses are driving away customers by having these crazy mazes. To top it off I was reading a cook book minding my own business when some crazy old guy started talking to me. The line was 20 people deep when he started freaking out about giving him 6 feet. So I gave boso 10 feet. I have to be standing behind the freak master. Some lady falls on the floor and the man pushes past her. I laughed as mr 6feet got the cash register where the woman was coughing. I don't think I will go back to this store. Too many crazy people. I am loosing sleep over nut jobs. I still don't know why he started talking to me.
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November 2021 by Pamela R.
I frequently shop here and always have a good experience. I stopped in today to make a return and to find jeans. They had a great selection of Womens jeans to try. I also was trying to find toddler 3T leggings and unfortunately this is the second time I've been there and there have been none in stock. The store is clean and well organized. The employee quickly and efficiently helped me with my return. I used the self check out for my purchase and it was very easy to use.
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August 2020 by Kristina H.
It's been a few months since I shopped here, but hubby left his belt in another state. Soooo we decided to give her a try! It looks a little different now, and I knew it probably would but not this kind of different. It's mostly the whole checkout situation, reminds me of how Burlington has their counters set up. Instead of like Walmart or Kroger where you have like 10 or so different checkout counters with numbers that they light up if they're open, and you can pick a line to stand in, this location of Kohl's has one line and as the cashiers finish you go to the next available counter. It's not terrible because there were not any people in front of us. But I can imagine if there's a big crowd it could be annoying to stand in line like you have to do at the airport. I'm not complaining, it's just different and I will get used to it. We got blessed today and found a belt hubby could use on clearance! Instead of having to buy a $32 belt that wasn't his exact size, we only paid $9. Exciting! I wanted to browse the clothes but I was kind of hindered by the fact that dressing rooms are closed. Maybe next time I'll take a chance that the clothes look good or return it otherwise. No biggie, I just, again, have to get used to the way things are. The cashier at checkout was friendly and we found what we came in for, so this trip was a success!
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April 2020 by Consuelo G.
Wow! I understand that with everything going on times are a little scary. If you don't want to be at work, to place an item in the trunk, or the backseat of a car, Then don't freaking go to work. I ordered perfume from here, went to pick it up, rolled down the back window like we were told to do and this older lady w/her leopard print shirt and blonde/whiteish hair just threw my bottle of perfume in the backseat with no regard of hitting my car or breaking anything else that I have in the back seat. This lady was so unprofessional. I wish I would of caught her name or seen her name tag. Just plain rude. I've had to make other curbside pickups and this by far was the worst experience!!!
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April 2020 by Gregory M.
Ordered several products online and overall was smooth. Purchased 3 new shave items & gift for upcoming granddaughter. Curbside was nightmare. Cars parking out of turn, cant read wet printed signs, didnt answer phone, only Spanish option, si si. Finally clerk answered, brought items and threw, yes threw them through back window & marched to next car. She groveling something, woman in 50-62 range. Fire her. 22M out of work & dont need her .
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January 2020 by Daniel K.
My wife came in yesterday and the cashier who dealt with her (who spoke very little English) tried to pressure her into signing up for a Kohl's credit card. There was some miscommunication (most likely due to English not being the cashier's first language) and my wife thought she was signing up for a rewards program. When she realized she was being asked for her social security number and that something was off, she asked the cashier, "This is for the rewards program, right?" The cashier said, "No, this is the credit card, I told you that." She went on to be extremely rude and condescending and apparently signed up my wife for the credit card anyway, despite my wife asking her to cancel. (She said, "Just making sure, you canceled right?") We got the credit card in the mail a few days later. Absolutely ridiculous.
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December 2019 by Blessing B.
Kohl's has revamped the former junior section area and it's a nice addition to the store. There are more check out stations, an outfit bar and an amazon checkout space which is nice. Kohl's always has sales which I appreciate and closer to Christmas they are open 24 hours. My favorite area is the clearance section because they usually have great deals. Customer service has gotten better over the years as well. There are plenty of places to park and I like that it's near Michael's and Sprouts.
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December 2019 by L M.
We always shop at this Khol's. Stacy the manager was rude when we came in and gave us dirty looks and when we left because I had some returns but wanted to buy some different sizes, she stayed with the cashier the whole time. She is very unprofessional with her demeaning voice, attitude, and looks. She probably should work in shipping. Going to start going else where. I read other comments about her and really? You still haven't done anything about her? I guess you would rather lose customers.
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September 2019 by Loren B.
Kohl's is a mainstay of discount brand clothing. I remember when I first started shopping here and how the "there's always a sale" approach really worked for me. Most of the time, I find what I need here for a reasonable price. For me those items are typically work shirts, basic sweaters or fall shirts, or graphic t-shirts. Sports branded active wear is a bit high here in my opinion (particularly Adidas). I'll go to Burlington Coat Factory and pick through the overstock for $10-$15 when I need new workout stuff. Kohl's selection of Cowboys wear is strong and priced decently as well. I wouldn't say I'm here often, only lately we have been taking advantage of the free Amazon return drop off point inside the store. Whenever we return something, the Amazon kiosk gives us a 25% off coupon we can use that day. And, not gonna lie. It makes me think, "Might as well see if they have any t-shirts". I miss the Rock N Republic brand, which Kohl's apparently does not carry anymore. But, we have always had a good service experience at this store. It's conveniently located on 377 with its own exits far enough away from the traffic light that getting out is not too difficult (not always true on 377).
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August 2019 by Lorna F.
Awful experience at this Kohl's location, particularly with Stacy the manager. We had multiple issues with poor internet reception and unclear discounts/cash back handling on the purchase. My husband made a comment that the dollars back said no exclusion, but the checkout clerk then said because of exclusions the purchase didn't qualify didn't make sense....a true statement. After my husband walked away the manager Stacy passive aggressively said to the clerk not to let a big guy in line intimidate her in the future. Rude and obnoxious handling, terrible customer service....Stacy needs to find a different profession where she's not working with people