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February 2024 by Mary Connell
I must say the new store manager is very rude I miss ramen he was so friendly and polite. I will surely be ready for HEB to open in alliance so I can go there instead. It won’t let me rate zero
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February 2024 by Kim Parker
UPDATE: I like this store better than before; although some of their products are higher than other places I shop. Do your coupons on Wednesdays..........
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February 2024 by Loreida Olivas
Yesterday, we let our son get a cat balloon from the flowers section as a reward because he has been doing so much better since our ARD meeting in school. He was having so much fun walking his cat when a super rude employee from behind the flowers section yelled across the store to stop playing with it, that he was going to pop it. That unless he was going to pay for it, he needed to stop what he was doing. Mind you, my husband and I were next to him the whole time. So it wasn't like he was an unaccompanied minor playing with random things. He was being supervised and walking his award. She made him cry and just kept glaring at him. A child was crying because of her, and she didn't even apologize when my husband and I told her that of course we were buying it, that is why he had it. Another employee overheard what happened and apologized on her behalf. When we spoke to the customer representative, she was super nice and apologized to my son and even gave him a recess. She said she would speak with the lady behind the flowers about her rudeness. I am posting, so ppl are aware that there is a super rude employee there who doesn't like children. Please keep an eye on your kids when you go. She didn't care to yell at him with us there. Imagine if he was alone.
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February 2024 by Frank Yevak
It was the best experience I ever had, the people are Awesome, and your store is well supplied and fresh and clean and I LOVE how friendly the people are I'll always go back to that store
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February 2024 by Jason Limas
If your so concerned with theft. Have people working doing check out and not just self check out. Not just a woman leaning over my dam shoulder on every scan looking at what I put in my bags and literally leaning side to side to watch me pick up your overpriced products. Then smiling and putting a sticker on my water saying thanks for using less plastic while the water is in plastic water bottles with plastic wrappers in a plastic shrink wrapped bag. . Literally the stupidest thing ever.
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December 2023 by Marie G
Re: I DO NOT recommend the Keller Kroger at Rufe Snow & 1709 nor Store manager, Raymond Trevino nor Kroger online customer service Supervisor, MoniqueI am a disabled senior who depends on senior transportation services for grocery runs. Rides must be placed two weeks in advance. Not feeling well the night before because of my illness, I ordered an online pickup order in the middle of the night. I picked up my order with transportation services.Arrived home to find my order, my two weeks worth of produce, most were severely spoiled. I immediately called Kroger & spoke to the manager, Raymond Trevino. I explained the situation & my upset for the carelessness of the store, produce manager & shopper of my order.Many were visually bad, soft, (including 3 frozen cucumbers) & spoiled fresh produce! Much was visually obvious through the packaging & individual hand picked items. I said I have pictures to send. He gave me his email address & I did, w my phone number to be updated on the new produce delivery. He said he would pick fresh items & have them delivered to me for free since I have no family near or way to come back to the store. I waited. He did NOT keep his word.He said this was the first time anyone ever complained about the produce there. He condescendingly ended the call by sarcastically saying "YOU have a blessed day!" After reading all the comments here, it's obvious, I am not their first complaint about this location.Raymond Trevino did NOT keep his word. At all. I never heard a word back!I called the Kroger company customer service, asked for a Supervisor. I spoke to Monique & explained again. She apologized & refunded me for my bad produce & said she would additionally credit my account to cover delivery cost so I may reorder & have them delivered to me. She also did NOT do this. I won't ever shop Keller Kroger at Rufe Snow & 1709 again.I wish Kroger home office would pay attention to these posts and do something about the stores giving them a very bad name. With so much grocery competition, hard to believe they don't care to lose customers. People in my situation can't get to the store to replenish my well needed produce.
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December 2023 by Marie B.
I DO NOT recommend the Keller Kroger at Rufe Snow & 1709 nor Store manager, Raymond Trevino nor Kroger online customer service Supervisor, Monique I am a disabled senior who depends on senior transportation services for grocery runs. Rides must be placed two weeks in advance. Not feeling well the night before because of my illness, I ordered an online pickup order in the middle of the night. I picked up my order with transportation services. Arrived home to find my order, my two weeks worth of produce, most were severely spoiled. I immediately called Kroger & spoke to the manager, Raymond Trevino. I explained the situation & my upset for the carelessness of the store, produce manager & shopper of my order. Many were visually bad, soft, (including 3 frozen cucumbers) & spoiled fresh produce! Much was visually obvious through the packaging & individual hand picked items. I said I have pictures to send. He gave me his email address & I did, w my phone number to be updated on the new produce delivery. He said he would pick fresh items & have them delivered to me for free since I have no family near or way to come back to the store. I waited. He did NOT keep his word. He said this was the first time anyone ever complained about the produce there. He condescendingly ended the call by sarcastically saying "YOU have a blessed day!" After reading all the comments here, it's obvious, I am not their first complaint about this location. Raymond Trevino did NOT keep his word. At all. I never heard a word back! I called the Kroger company customer service, asked for a Supervisor. I spoke to Monique & explained again. She apologized & refunded me for my bad produce & said she would additionally credit my account to cover delivery cost so I may reorder & have them delivered to me. She also did NOT do this. I won't ever shop Keller Kroger at Rufe Snow & 1709 again. I wish Kroger home office would pay attention to these posts and do something about the stores giving them a very bad name. With so much grocery competition, hard to believe they don't care to lose customers. People in my situation can't get to the store to replenish my well needed produce.
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September 2023 by Kmb
Don't waste your time coming here for vehicle registration renewal. Two days in a row the lady who is usually in customer service would not open up the dept. Even told me I could go to Tom Thumb on my second try. That is NOT customer service (very rude). They were not even busy ?.
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September 2023 by Kristina H
I literally only needed water bottles and guess what? They had them right by the door waiting for me! Plenty of cases.Easy in and out trip! And the cashier was awesome!
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September 2023 by Rits Bits
The pumpkin pies from the bakery are RAW DOUGH. They're making people sick selling them as pre-baked when it's actually raw & still needs to cooked for another hour & a half. The filling tastes like sweetened slime... zero flavor. Literally threw it in the trash. Should've saved time & frustration & thrown my money straight in the trash can. Hire people who can actually cook, nobody willfully eats hospital food. I had better food in the county jail lock up. Please go out of business so people aren't culinary victims of your false advertising pie dough slime the color of something a dog did on the carpet. ??
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September 2023 by Kristina H.
I literally only needed water bottles and guess what? They had them right by the door waiting for me! Plenty of cases. Easy in and out trip! And the cashier was awesome!
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August 2023 by Julia Frisby
Jaden, my cashier was so considerate and a real stand up man. I will definitely be coming back to this Kroger (I live an hour away, regardless) because of this experience. Thank you for your support and hospitality, Jaden.
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July 2023 by matthew smith
Amazing store! The guy at the front and the lady helped me out so much! I never expected complete strangers to be so helpful when I was struggling but they came through and bought me special dog food for my girlfriends doggo when she was going through a divorce !Unbelievable!
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July 2023 by Katherine Mc
I don't like that all of the grocery stores, including Kroger, are transitioning to self check out. They only had one human cashier who was super busy with customers. Sometimes, you need a human to assist you at check out, for instance, if you are buying alcohol and/or buying discounted items.
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July 2023 by TheOneAndOnly Kid
I am an former employee there and the night supervisor name John and his wife is rascists, I literally heard them called me an n word, they also don’t call you by your name but your skin color.