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September 2023 by Kimora Thomas
hi I live in the area so I thought it would be nice to go somewhere close unfortunately that wasn’t the case the front desk was very helpful with my insurance but the timing needs some improvement I made an appointment so I didn’t have to wait that was @3:40 I wait in the lobby for about 30mins till I even get to the back to the exam room Im finally back there I do a couple test the send me back to the lobby to wait once again says “we are waiting on are room to open up” at this point I’ve been here 45 mins haven’t even see the eye doctor unfortunately I didn’t see the doctor I ended up having to leave to go pick up my child so very disappointed with my visit
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September 2023 by Brandi Torres
Dr. Dugas is an absolute pleasure. So sincere and attentive. Would highly recommend to anyone.
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September 2023 by Matt K.
I have been to several Optometrists throughout the mid-cities and none of them come close to the customer service that you receive at My Eye Doctor in Keller.From the time I entered the facility the lady at the front desk was very welcoming and polite.Then the testing with the Optometrist's assistant was very professional and she seemed very knowledgeable and had time to answer any/all questions I had.Then the best part, Dr Dugas was the most professional, spent time to discuss what she saw during the testing, and gave very clear options for the path forward. I did not feel like I was in a high volume Optometrists office like I had at the last couple that I had visited where I felt like a number rather than a patient.Rush them in/rush them out doesn't happen with Dr Dugas.I have found my Forever Optometrist.
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June 2023 by Alexis Snyder
Dr. Dugas is amazing and so are all of the staff! They always spend so much time with me make to make sure everything is correct and I’m getting the best deal
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June 2023 by Jason Douglas (The Darkest Evil)
This is the best fit for glasses and contacts I have had in a decade. The staff and the doctor are fantastic.
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April 2023 by Carmen Ochoa
I enjoyed the experience here at the office. They were very nice and welcoming. It is a bit pricy but the doctor is knowledgeable and super trustworthy.
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March 2023 by Misty Martin
Dr. Dugas is the best eye doctor I’ve ever seen. I’ve been doing to her for at least four years. She is very thorough and knowledgeable. She truly cares about her patients and it shows.
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February 2023 by Darkdragon J.
I would not recommend coming here at all. I went to the location on Timberland Blvd in Keller ordered 2 new pairs of glasses in December 2022 it had been a month and I got no call saying they were in. So I drove to the location and asked if they were in they checked and said yes, well why did no one call me???Next they were wrong both pairs. I asked the worker, "Do you guys not open the orders and check that they are correct when you get them?" She tells me no that they don't, needless to say they had to send them back out which took until beginning of February and guess what one pair was still wrong and had to get sent back...uughhThe other pair is already loose and needs to be tightened up. I will never use this place again they Do Not Care about customers being happy obviously...Went today to see if my other pair was in yet and nope they aren't. So it's been almost 2 months and still do not have my glasses. I would not recommend going here at all. Good thing I did not need them for a vacation..... lolRecommend you look else where for good quality glasses that are going to last you. For the price they charge it is NOT WORTH IT AT ALL... BEWARE AND GO SOMEPLACE ELSE...
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February 2023 by Charmaine Theus
If no zeros were not an option I would choose that. This review isnt for me specifically but for a family member who not only TOOK OFF WORK, PULLED CHILDREN FROM SCHOOL, but wasted time attempting to get her children in to see the eye doctor. She had done all the preliminary signup online and thought she was already to go. She took all her children and was waiting around to see the doctor. The "office manager" (because this unprofessional woman definitely should be demoted at this point) states that the children's insurance is not accepted. If anyone works in healthcare or in any doctors office you should know verifying insurance is the key thing to making sure someone can even have an appointment to begin with. I can't stand time wasted. TO THE DOCTORS-- Pay attention to trends with Miss Kristie, she may not be verifying information which is making your appointment list low. She definitely was not "sorry" just uncaring. Then goes on to say "there's other locations" Not everyone has the luxury of taking off and pulling kids out of school to attend appointments nowadays. I get it, its Monday, maybe you haven't had coffee, maybe you didn't get a hug this morning, IDK... but its not acceptable. Someone dropped the ball. She didn't even apologize when I told her my sis should have received a phone call to let her know that the insurance was not covered. Definitely not a good first experience and because of that I will be finding another eye doctor somewhere else. If this is the way she displays her professionalism for the office, I would be real nervous. Who knows what else she is doing behind the scenes when the doctors aren't watching. Y'all have been warned. Good Luck!
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January 2023 by Wendy Beliveau
The lowlights: I waited over an hour for my appointment. I was give a diagnostic test, which was an extra $30 charge without being asked. The doctor tried to bring me back in for another test, which would be another added $100+. I usually go to the MyeyeDr in Hurst, I now live closer to this one and have discovered each one is a separate business with the same name which matters when it comes to charges. I had to pay for a fitting for contacts which if I had gone to the office in Hurst was already done and on my records. Lastly, I attempted to buy a pair of glasses but with my 4 year old with me in this 2 hour visit I was maxed out on patience. The saleswoman told me the deal for the glasses is only good during my visit and can’t be applied after I leave the office. So my conclusion is this office is profit over patient and I won’t be going back.
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December 2022 by Jenny Sawyer
I cannot recommend Dr. Dugas enough! She has great rapport and is personable, is very thorough, and it is obvious that this lady knows her stuff! She caught a rare condition in my son several years ago and I will always trust her. Seriously, we've moved away and still drive back to see her every year!
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August 2022 by April Turalba
It seems that this office is double booking now calling it an over flow. They should inform the patient that they are being double booked and if you don't confirm your appt they will assume you won't be in and cancel it. Never was I informed that they would do this. If they would have informed me when they scheduled my appt then I would have called myself! I took time off work and I told them if I needed to cancel I would call. Nope they will cancel your appt and you'll be screwed. How can you assume someone isn't coming in???I even got a text confirming my appt.
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July 2022 by Sunnie Cee
The staff was amazing! Irina was so nice and friendly. Dr. Dugas was thorough, knowledgeable, and sweet. Randall my eye glass consultant helped me find the perfect pair of glasses. All in all, my experience was amazing. I will definitely be coming here for all my vision needs!
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June 2022 by G&K Suarez
Worst customer service I’ve ever experienced. Doctor was nice enough, however we are still waiting on my daughter’s glasses 5 WEEKS LATER (told we would have them in 10 days) She needs these to drive and we’ve communicated that to the office. They failed to send her prescription to the lab correctly and then waited until her glasses were a week past due before they called to figure out the problem at the lab. We’ve called several times and still no word as to why her glasses are not here. They just apologize and say it will be a few more days. I would avoid this place!
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June 2022 by eric caudillo
Dr.Dugas and her staff are awesome! They made sure I was getting the attention I needed and made every step of the process so easy. I recommend this place if you want top notch service.
