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February 2024 by Huy Nguyen
Good service!
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February 2024 by Michelle Chey (Mch)
I love this location. They are always quick and efficient. The guys there are so helpful each time I come. They work with me to find a solution. I want to especially thank Marcos and Jordan for being so helpful.
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February 2024 by Eddie Menard
took way longer than expected, disrespectful customer service and just an all around bad experience.
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February 2024 by Ahmed Kareem
Quick and friendly service! Went in on a Friday afternoon for a puncture and I was in and out in less than an hour
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February 2024 by Peter Bates
the staff was freindly and informative
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February 2024 by Alex Nguyen
I took my tire in because it was losing air slowly. I was told there’s a defect on the tire but they can only exchange with a newer tire that cost more. I have the Pep Boys insurance on all my tires. The charge for the new tire was $453, and minus the tread wear on the “defective” tire, the new tire will cost me $225. I said I’d rather fill it up once every two weeks than pay that price. Come to find out, I took it to my nearest Discount Tire in Haslet and told them what Pep Boys said. They looked it over and said they were scamming you, there’s no “defect” in the tire, you have a screw in the middle of the tire. They fixed it and filled it back up and never charged me. Do not go to this Pep Boys, they make stuff up to bypass their warranty, if I could have given them less than one star I would’ve.
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February 2024 by Jay M
Got my 2018 Nissan Sentra SL ball-bearing repacked(?) since it was causing my car tire to rub, wobble, and squeak. Jared, Marco, and team did an exceptional job!!If anything, it'll be streamlining the communication/online tracker so, customer are in the know (or can atleast view it thru the texted link with updates). This may be more of a Corp' tech/I.T. issue then that of the mechanics. Also, online coupons, Military discounts, etc will help with cost or even just working it out with them.Cost: approx: $385 (orig. b'for coupons, Mil discount: $427)
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January 2024 by Jamie Brown
Customer service is non existent. They will not greet you unless you do it first. They act like you’re an inconvenience that you’re even there lol.
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December 2023 by Roe
Do not go here to get your tires balanced. They used a screwdriver to get my center cap off. I drive a Audi and it has pin holes you use a 90 degree pick to get them off. my wheels are now damaged.
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December 2023 by Betty G.
Got a battery changed, it was fast and easy
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December 2023 by Liza Figueroa (SunShineinfarrockaway)
The guys here are always pretty cool. Rapid service with a smile...
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November 2023 by Noel Garcia
Great job!
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November 2023 by Sam B.
I'm absolutely amazed this shop is still open. I made the mistake of purchasing tires and a 1-year alignment from here and have seen nothing but poor service anytime I've been in.I made an appointment for an alignment at 2pm, arrived at 1:50pm. Was told their tech would get to it when he gets back from lunch. At 2:30, I ask what's going on, the guy there says they're working on an alignment on another customer's truck. after wasting over an hour sitting there, I walked out at 3:00PM since I had to pick my daughter up from school."Ok, here's your keys. We can't do anything about it if there's a customer ahead of you."Well, what's the point of an appointment?
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November 2023 by Samantha Durrance (Belicek)
If I hadn't purchased a lifetime alignment package some years ago I would not come to this business for any auto service needs. In the past couple of years I've met two different managers/service professionals and both have been unwelcoming and seemed completely disinterested in having my business (which often included paid services, too). The most recent one acted like I was keeping him from doing something he'd much rather be doing just by my showing up. Who wants to go somewhere like that? I'm giving three stars because they do service my car.
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October 2023 by Eve Gomez
I came here because I had a nail in my tire and the place I got my tire from couldn't fit me in for the last few weeks. Pep Boys took care of it pretty quickly. Happy with the results!!
