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April 2024 by Robyn H.
Absolutely the worst!!! I made an appointment fasted half the day and arrived, just to be greated by an incredibly rude woman who said, " sorry our machine is down, we can't help you, you'll need to reschedule" it had been down for three days. No one called or emailed to let us know. When calling to make a new appointment, I found they do not have anyone to talk to . The entire system is computerized. I went to labcorp and had no problems! I will never use Quest again!
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March 2024 by Robin S.
How do I get in touch with the leadership team? I need to TALK to someone. I called and reported an incident several days ago and was assured a supervisor would call within 24 hours. They never called. I am not letting this go. Thank you.
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February 2024 by Phillip Lewis
Convenient and easy, and the staff is extremely polite and professional
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February 2024 by Melody Abshear
I rarely get days off and scheduled my lab work for a holiday at work. Apparently there was an “error” in both urine and the bloodwork. It is worrisome that one sample would be messed up, but both seems crazy. Do not waste your time by going here.
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February 2024 by Theo
The nurse that helped me went above and beyond.. I had showed up for my appt and forgot my orders from doctor. She helped me to email it to her and print out saving me a drive home and back. She was very nice and drew my blood smoothly.
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February 2024 by Arakiven verien
Set up an appointment before hand and was in and out in roughly 10 minutes
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February 2024 by Amy Lawry
My phlebotomist was kind, gentle, professional and easy to talk to. Great experience!
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February 2024 by Sabeli Claudio
Clean office and excellent phlebotomist!!
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February 2024 by Nephtali Cruz (Nat)
I think the technicians name was Varsha and she was professional, thorough, friendly and efficient. I could not have had a better experience!
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February 2024 by Captain Skinnybutt
The woman who drew my blood pierced my vein and now I have a huge bruise on my arm bigger than a silver dollar. On top of all this, they repeatedly bill me for things my insurance covers. I’m going somewhere else next time because I shouldn’t have to spend 90 minutes on the phone arguing with birdbrains every time I need a simple blood draw!
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February 2024 by Gina Teague
Wait time was very short. I was in and out quickly! The place was clean and the staff was friendly.
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February 2024 by Sassy2bsure “Nanameister”
Flawless visit and our Phlebotomist was exceptional.
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January 2024 by Bethany Sanders
This is a horrible location to have to get labs drawn for a kid. The Southlake location in the Tom Thumb is worth the extra few minutes as it is far superior when bringing your child for a fasting lab due to the fact they staff more than one person in the morning. This Keller location is SLOW. Not the fault of the poor lab tech all on her own but the company staffing.
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December 2023 by Jennifer Blocker
The two ladies working were extremely kind and helpful. My provider hadn’t submitted the orders into their system, causing my visit to be delayed. Both staff members checked on me frequently and refreshed their screen often to check the status of my order. Once received they had me in/out. Appreciated both of them!
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November 2023 by Jojan Paul
Good ?