-
August 2025 by Sandy F
Awesome customer service, just love it!
-
December 2024 by Elizabeth N.
The store is clean and the service was exceptional! We had an issue that could not be resolved over the phone and Lily (I think this was her name, she spoke Spanish) was a gem! She was patient and helpful! Could not thank her enough!
-
November 2024 by JT S.
I have been a member of Sam's Club for about 30 years. This particular location in Keller is so well managed and staffed that I can never find one thing for which to complain. The store is always very clean. The selection of food and goods are so on spot! We all have the tendency to get on Yelp and vent when we get frustrated. However, I have always been more enthusiastic about being able to come on here and sing the praises of a small business or national chain and less so about having to give a negative or neutral review. Great job Sam's Club Keller!
-
June 2024 by S A.
I actually canceled my Costco membership because I love this sams. Everyone is so nice and all the stuff I want is great!!! I can get in early before open and shop and it's always a breeze!!!
-
March 2024 by Oliver Carver
bought a dryer, on delivery it did not look the same as online. Returned it, and was told it would be refunded within 7-10 days. It is now 3 weeks, and was just told that I have to wait 2 more weeks. The return was easy, getting the refund is like pulling teeth. Sam's is like dealing with a thief. They take your money and give you nothing in return. will not make this mistake again.
-
March 2024 by Oliver C.
bought a dryer, on delivery it did not look the same as online. Returned it, and was told it would be refunded within 7-10 days. It is now 3 weeks, and was just told that I have to wait 2 more weeks. The return was easy, getting the refund is like pulling teeth. Sam's is like dealing with a thief. They take your money and give you nothing in return. will not make this mistake again.
-
February 2024 by Elyssa V.
It's a good store but the taste and tips ppl are SO RUDE my 11 year old and my 13 year old went to go get a sample and the lady was so rude and said u need your dad and she could have been WAY nicer when she that get your dad her tone was so rude then a mother kid comes and try's to take one and she says get your dad then the kids says but I'm 12 then she technically starts yelling and said I don't care you need your dad and her tone was so rude I don't understand why u need a parent to get a sample js let the kid get the food and go The customer service is so rude
-
October 2023 by Maria R.
You can always find what you need in bulk. Easy to jump in a grab everything you'll need for a party.
-
August 2023 by Chris C.
It's a Sam's club, what else can you say? Best to get the premium membership so you can beat the crowds and enjoy your shopping experience without people jumping all over. Their return policy is some of the best, with or without a receipt in hand.
-
August 2023 by Lance M.
Do not purchase large appliances and expect to get any help. I purchased a dishwasher on May 10th, 2023. It was delivered on May 26th, 2023 and I purchased the Protection plan. Long story short is the internal frame was damaged which is now causing the dishwasher not to function and when it does function it leaks. Sam's told me to contact the Protection Plan company. They told me that since its witin a year, to contact the manufacturer. Manufacturer came out today to tell me the frame is damaged and was damaged at installation/delivery and said to contact Sam's back. Sam's is telling me I am outside my 90 days of purchase date...not delivery. I seem to have done everything right by purchasing the added plan yet no can seem to help or cares to help. They just keep passing the buck onto someone else.
-
April 2023 by Sujan G.
Review is for the Pharmacy staff. I would like to mention Marie, a pharmacy technician who stands out for her excellent work and dedication to her job. Every time I have visited the Sam's Club Pharmacy, Marie has been incredibly helpful and knowledgeable. She goes above and beyond to ensure that all of my questions are answered and that I receive the best possible care.
-
April 2023 by Greg S.
This one way in and one way out at the gas station is ridiculous. Anyone with their brain on can realize that they need to get rid of the one way arrows. People will be waiting several cars back and there will be two pumps open with no one pulling up to them just because of the arrows. Wake up Sam's! You're the only one way gas station I know of. Get rid of the arrows and reduce your traffic! Customers please stop following the arrows and just pull up, get what you need, and get out instead of holding up traffic.
-
April 2023 by Karen Tiratto
your delivery people suck. I made a large order that I needed for tonight and who ever you hire to deliver can't read because they delivered all my stuff to a wrong address. now I have no items and have to wait 5 to 7 business days for my money back I also have thr delivery photo that shows it was delivered to the house on the next street. I went there and the people there refused to give me my items so now I have no items for my event tonight and have to wait for my refund
-
February 2023 by Shaylee N.
this is the worst sam's club management i have ever come across. the most unprofessional, ageist location. they work their older employees like dogs. they are 100% trying to run older employees out of the establishment. they fire you for retaliation before a bonus that your livelihood depends on when10+ more employees have a worse attendance record than others. the managers sabine and laurice do not care about their employees. they themselves do NOTHING and have absolutely no idea how to run this store. i've seen first hand the way they treat their employees and it's disgusting. i'm in the process of working with the better business bureau because this can not continue. they expect loyalty yet give NONE of their own.
-
June 2021 by Kami Foley
Great products and friendly staff!
