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February 2024 by Elizabeth Hollowell
Went in today to buy a “new” dryer after having trouble with ours. Sergey was super friendly and patient with us as we made up our minds on which unit to buy. He also listened to the brands we were familiar with and our opinions on them and helped us form a decision based on that info. We ended up buying a matching washer/dryer set. Stellar customer service and great prices, we will definitely be back in the future!
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February 2024 by Kaitlyn Roberts
We have bought many appliances from Keller Appliance (A washer and dryer that last 7 years and 2 fridges) we were pleased with these purchases. We recently went had to buy a new washing machine so we went back to buy here. A week after having the washing machine the inside of the tub started rusting. When I called the owner said that there was nothing to be done since it will not get any worse and that we bought it like that most likely. We will not be returning to buy any more appliances. Machines should not start rusting a week after using them and more should have been done instead of saying it won't get any worse and sales are final. Check the appliances very closely inside and out before buying.
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February 2024 by A F
Fraudulent business practices!Buyers beware!
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February 2024 by Christopher
I was referred to the store by a friend, and Im happy I went. I purchased a new fridge at unbeatable price, and the young man who works there, Serge was professional, and had top notch customer service. He really listened to our needs, and helped accordingly. I will be back for my future purchases.
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January 2024 by Deb K
Went looking for a good price on a used dryer when ours broke before Christmas. The prices were very high and they offer no warrantee at all. Ended up going to Lowe's purchasing a brand new dryer with warranty for less than their beat up used ones. Shop around before you spend your money.In response to the reply I want to see I specifically asked about a warranty for a new dryer you had and was told there is no warranty and there was no manufacturer warranty. Maybe you need to have a chat with your sales people if you actually do offer warranties because they're giving out the wrong information to customers
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January 2024 by Alec O
Got a good price on a washer and dryer and was delivered professionally on the date scheduled. Terms are explained very clearly when purchasing so there's nothing hidden. Will shop here again!
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January 2024 by Mike Sullivan
Beware! You will end up paying more than if you just went and bought a new one. I bought a used dryer a year ago and when it stopped working I called Keller Appliance only to find out that I had to get it back to them. Once I loaded it up and took it back to them they end then told me that I would have to pay them $49 for them even to tell me what was wrong with it. And after that I would have to pay for service and repairs. So $400 last year and then possibly a couple of hundred dollars this year, I would have been better off just buying a new one. Steer clear of this business. EDIT - the photos seen in this review were after unloading of the dryer. Employee mishandled during unloading causing the top to pop off.
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January 2024 by sergei ewing
Great customer service, fantastic products!
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December 2023 by Kandise Petty
Got a stand-up freezer for a good price. Professional and nice people
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December 2023 by Mary Grace
I bought a washer here since my original went out and didn't want to spend so much for a brand new one. But honestly better off buying a brand new one than buying a used one. The service was nice. I was able to trade my old washer for a discounted price paid about $280 for a used washer in May 2023. Exactly 6 months later. its November 2023 the washer broke down. I called Keller Appliance they had no room to take a look at it, had to wait they would give me a call when they had availability but didn't so I had a repair man come and look at it and said it's going cost me more to fix it than what I orginally paid for it. I thought I could've got at least 2 years out of this washer since they told me they are rebuilt to last longer but nope only 6 months. Beats having to pay full price for a new one at the time but remember you're taking a chance. And warranty only lasts 60 days here.
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November 2023 by Zachary Mora
Had an older dryer I didn't need anymore and had a last minute move. I contacted the store and was able to have it picked up within a day. Great service and easy process. Highly recommend
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October 2023 by Andrew Lange
Keller Appliances Review:⁸I am taking a moment to express my gratitude for the exceptional service I received from David during the delivery and installation of my appliances. David exhibited the utmost professionalism and displayed remarkable expertise as a one-man team. His responsibilities included the installation of two washing machines, two dryers, a range oven, and the removal of an old oven. Additionally, he skillfully tackled the challenge of installing an oversized refrigerator, navigating it through tight spaces within my home.Throughout the entire process, David approached his work with meticulous care and attention to detail, ensuring that no damage occurred during the installations. His professionalism shone brightly, as he meticulously handled every aspect of the job.Furthermore, when a hiccup arose with one of the units, David promptly addressed the issue. He not only followed up with me but also coordinated with a technician to diagnose and resolve the problem efficiently. This level of commitment to customer satisfaction is truly commendable.In summary, I wholeheartedly recommend Keller Appliances for their outstanding service, and I am especially grateful for David's dedication and professionalism during this entire process.Sincerely,Andrew .L
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September 2023 by Tim Logsdon
Dwayne helped us pick out a great fridge, fully functional, and significantly discounted with just a cosmetic dent. David was fantastic delivering our fridge a day earlier than expected, with friendly service and a helpful attitude. Great staff, good selection and friendly service.
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September 2023 by Brett West
Purchased a new clothes washer from these guys for my daughter on 08/26/2023. We ordered the washer with stacking hardware and paid for it in full including delivery and a “stair charge” for the 4 steps leading up into her house. They showed up on Tuesday with the washer but no stacking hardware. Owner played dumb and said we didn’t discuss that even though 6 adults heard the entire conversation. He wanted to charge us another delivery fee and another $89.00 to come install the stacking hardware. These guys are fast talking shysters and will not deliver what they promise. Beware.
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August 2023 by Bethany Clark
Contacted Keller appliance on a Friday late afternoon.. Left a message. Got a very quick response. Dwayne helped me pick out a dryer. Made it super easy! Was delivered by David three days later. He was quick getting the “new” dryer installed and took the old one away. Absolutely recommend Keller Appliance.
