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August 2025 by Madison Bohnsack
Went in to have 6 copies of my resume printed, they told me on the phone it would be $0.20 per page. Turns out they charge $2.50 TO EMAIL THEM THE PDF??????? Email is free. Go to staples or literally anywhere else.
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July 2025 by Lance Stovall
Lines move quickly. People are friendly. They also explain the what and why of what I’m shipping, so I’m aware of what to expect
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July 2025 by Kevin O'Rourke
I shipped a 16 lb, 2 oz picture to a friend in NY. 90 seconds after handing over my credit card, I realized it would be way cheaper to just order a 2nd print from the manufacturer and have it be shipped from there. Immediately upon learning my mistake I asked to cancel. The manager literally hid in the back of the store while they tried to claim there was nothing they could do and put a 16 year old kid in front of me that I refused to take my frustration out on. Yeah, technically I agreed to your shipping terms, but you could have been good people and recognized that I made an untimely mistake and been decent human beings about it. Instead you stole, yes STOLE $448 dollars from me. Congratulations for taking the most profitable package in UPS store history. Great job slipping in the $297 large package fee that I didn't notice. Fool me once, shame on me. You will never get my business again. Yeah, you are going to say that the truck was magically waiting in the back of the store but I drove around the back and it wasn't there and the entire process was 2 minutes from start to finish. You have my number if you want to resolve this.
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May 2024 by Fil Flores
Great customer service!
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May 2024 by Kelly Liu
Every time I go there for return packages drop off, everyone works there nice and helpful! Easy and quick too!
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April 2024 by Katherine Mc
Well staffed store, quick service.
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April 2024 by Rebecca Simmerson
The girl with a very condescending squeaky voice kept repeating the same thing over and over and completely unwilling to help solve a very simple issue. Then was told I had to repackage my already packaged items as I had received them in a 24 dollar box. In what common sense world? I just left.
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February 2024 by Cecilia Van Campenhout
Staff is always helpful and there are many things there that make life easier
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December 2023 by Malia Stephenson
The customer service here is poor. I guess it’s hard to find good employees, but the guy who helped me today was literally looking at his phone and texting and scrolling WHILE helping me. Then another employee was rude to that employee in front of customers. I go here out of convenience, but if there were another choice close by, I’d take it. Everyone there seems miserable.
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November 2023 by Arin Woods
Judy was super helpful, didn't expect the return process to be so easy :)
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November 2023 by Angie Ryan
Kasey was super helpful and I really appreciate the great customer service and kindness. She is an asset for sure!!
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November 2023 by Jayce
So freaking helpful!! Such an amazing environment to help me with whatever I need! And Judee is an amazing member of staff and always is so helpful.
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November 2023 by Leigh Walterscheid
I use this location frequently on my work days in Keller. Sherri W has been a great help every time I come in. She always has a smile, and I am so happy to have a friendly face help me!
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November 2023 by Ross Howell
This is a great store, the staff is always helpful, and I’d like to add a special shoutout to Sherri - she was very attentive even though the store was busy. Really helped me out.
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October 2023 by J Miller
Sherri was so helpful in making sure that I had all the copies needed before I sent out some important paperwork. She was very sweet and explained all my shipping options and directed me towards the best option. I will definitely be back because of her!
