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April 2024 by Saint Archery
Great service! Thank you.
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March 2024 by Yvette Heredia
Fast service. Fair prices. Friendly employees.
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March 2024 by Mena Salama
Very efficient for time and money
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March 2024 by Matthew Guerrant
Stayed in my truck as technicians quickly completed both oil change and inspection. Coupons available online - definitely will use again.
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March 2024 by Rachel Cullers
Amazing place!! We needed help immediately (tried to change on our own - gone wrong) and they were so kind, quick, and did the job well! Zech, the manager was very helpful and they took great care of us in a great affordable range! Cannot recommend more!!
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March 2024 by Boon Philip
They messed up skid plate 2 times had to throw it way. Always forget to put it back right. Ended up dragging and got folded up
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March 2024 by Armando Villarreal
Very nice people. It was quick to get inspection done. They even checked tire pressure and topped fluids, no extra charge
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March 2024 by Jose Zubia
Had 5 other vehicles skip me when I clearly arrived first. Then tech just laughed when I brought up issue
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January 2024 by Loretta Fields
Great customer service goes a long way! Kudos to ZECH, the Manager and the team at the N. Tarrant location!! Zech speaks confidently about his team members and is always reassuring about the work they do at Valvoline! Much appreciated!!
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January 2024 by B M
I've been a customer of Valvoline for years. While getting an oil change, they recommended a new battery. I purchased one. A month later, my car wouldn't start, got it jumped, and headed to Valvoline to get it replaced via warranty. The tech. checked it and said "yes it's bad, but it isn't meeting the level for us to replace." They apologized but wouldn't replace. Welp, after getting stranded at a store, here I am at O'Reilly purchasing a new battery becuaed Valvoline wouldn't honor their warranty. Luckily, it happened to me and not my wife or daughter. Thanks for nothing, Valvoline. I will be taking our 4 vehicles elsewhere.
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December 2023 by Juan Scandizzo
I've been a loyal customer to this particular location for a while now. We bring in several vehicles for service, mostly oil changes.I had my toyota sequoia serviced early this week, they also did a transmission fluid service and replaced the air filter.When I arrived it wasn't extremely busy but steady. They had 3-4 techs on hand, but seemed a little more chaotic than usual, one tech working on several cars at the same time, jumping from car to car. Normally seems a bit more undercontrol. Long story short, they knocked out/pulled out the hardness to one of the light bulbs to the headlights while replacing the air filter, and now it will not stay or click in place as it should.They did not put the transmission dipstick back in place, it was left on top of the radiator, where they had placed it while servicing the transmission fluid. luckily I checked everything when I got home to double check all levels of oils and fluids, and found it laying there. Thank God it did not fall on the ride home. And lastly they did not check tire pressure as I asked them to.Overall it was a poor poor job, and not the standard good service I normally get and would expect.
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October 2023 by Uriel Martinez
Waiting and waiting for them to open..Hours of operation say they open at 8am. I’m here in line behind 3 cars.. it’s now almost 8:30am and it’s still dark inside the building with no sign that they’ll be opening any time soon. I expected more from a reputable franchise in a nice city. Taking my business elsewhere.
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October 2023 by Ed Coffey
Been to this location a few times. We have several vehicles that have been serviced here. A tech tried to tell me I needed something replaced and he could do it right then for a fee. I knew that I did not need it replaced.. A manager came out and asked me what my problem was. He said he has 5 years of experience and he agreed it needed to be replaced right then. I told him it did not. He said I had 2 choices, replace it or leave.I chose to leave and went to another establishment that verified it did not need to be replaced and warned me of places trying to make an extra few bucks for their techs. Beware of this place.
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September 2023 by Scott W.
Went here yesterday for a simple oil change and ended up waiting almost an hour. Never going here again.
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September 2023 by AP Nasa'am ban Yasharahla (Bearer of the people)
My experience here was nothing short of impressive. The shop is clean and the crew is professional and caring. I didn't expect this level of politeness, professionalism and certainly not the genuine care and concern I received. Not only for me but also for my currently stressed financial situation. The manager Zech I believe was outstanding. Leading the way with courtesy as he gave guidance to his alert and willing crew members. Ian was exceptional as clearly they focus heavily on customer satisfaction. I'm not making this up ppl, this place is special and I can't wait to bring my other vehicles to our new automotive home. They even applied coupons on top of the discount. It was a real value. Thank you Valvoline Keller. Really awesome job. And my truck that has over 344,990 miles with completely black colored transmission fluid is running better than ever. 6 Stars
