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August 2025 by jason debord
Slow and rude
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August 2025 by Julie Cook
Great customer service. Friendly atmosphere. Informed staff.
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August 2025 by Jeff Kunz
Great customer service, account was extremely easy to open!
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August 2025 by Elizabeth C
This bank was very helpful with my questions, especially the employee David. Thank you so much for all your help! Great location!
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August 2025 by Chloe Sisk
the employees at this bank are so welcoming. they are incredibly friendly and get me in and out in 5 minutes when doing deposits, i highly recommend banking here!
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July 2025 by Project Evolution
Best bank I've ever used! Great workers, Elainie Sandate was a tremendous help!
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May 2025 by Bridget Bourne
Elainie is always so helpful she has a great yet fun attitude . She knows me and my husband always so welcoming.
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April 2025 by Jaylen Lott
Elaine is always so wonderful when I come
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April 2025 by Pineapple Plays
Really good branch
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April 2025 by Kenny Dixon
Elaine and Dollie are always helpful, have smiles and are always welcoming. I enjoy my woodforest family! And just stopping by to say Hi!
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April 2025 by Piret Knight
I like Woodforest bank Dollie is very nice and friendly and always helpful!
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March 2025 by Landon Stagner
I just showed up there to reset my password to my Woodforest app. Because it's always so much harder to do it online, and usually, the people at the desk can quickly verify your information, and then easily reset your password.
I presented my debit card, flipped open my wallet to where my ID is, and made my request.
The first person I talked to, after she finished saying farewells to another customer a different associate was helping, let me know that she didn't have my password. Being from a previous generation, she may have legitimately thought that's what I was asking her, which is understandable but not super helpful.
Luckily her team member, a young lady with long straight black hair (sorry, I'd use names if I remembered), politely cut in, asked for my debit card, verified my account, and quickly resolved my issue.
These were my old stomping grounds, and I used to know all the team members both at the Walmart and the bank, and had a great relationship with them. Today, I showed up and there was graffiti on the handicap signs. It seems like time only ever moves things in one direction, but there are still some bright points of light here and there.
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February 2025 by Bobby Williams
I was really impressed with the service I received and knowledge of ELAINIE She was a big help in getting my account set up and my card issued. I would recommend this to my family and other friends for the service. Have a blessed day.
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February 2025 by Andrea Johnson
My assistant dollie Williams was wonderful she made it convenient and in a timely manner to get started she really helped me out and very professional and had a good attitude
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December 2024 by Trevor Chapman
I called to get my username about 2:30pm today. A woman answered the phone and was very rude and said I can update my address online. I informed her I forgot my username. She slammed some stuff on her desk and took a deep breath and was like what is it?
Now my experience banking with Woodforest is they usually ask for account or bank card number. I don’t know what her problem is or why she even works in customer service if servicing a customer is such a problem to her. Also do not know what what is it even means?
I restrained from cussing her ragged and let her know mama you have a very nasty attitude and I don’t even want to talk to you. Called the ft worth location and Melissa was very kind and helpful and had me taken care of in less than 5 minutes.
I see multiple reviews for bad attitude at this location and I do believe it is time for management to address the issue at hand. Poor customer service.
