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November 2023 by Pamela Sharkey
Great staffConvenient location for full service pet store.
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November 2023 by curtis nunley
Took awhile to find what I was looking for as no one was around but when did I had questions but decided to leave and Google my questions. As I was leaving someone asked me if I needed help but I was walking out the door but said no and continued out.Ended up getting what I needed at tractor supply and help was nearby there and where Petco was expensive tractor supply was about half.
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October 2023 by JB's Music School
They have absolutely everything that my dog needs. And I have a vet clinic connected to it. So it is my one stop shopping.
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September 2023 by Katie Kelley
A little pricey in comparison to other stores I shop at. Also, they charge 10 cents per bag which I get is to reduce plastic waste but still annoying if I actually needed one. And I also get alot more coupons and discounts at other places for the same stuff.
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September 2023 by Stevo
I don’t usually use Petco for any grooming or vet needs and now I know why. But, I decided to give them a shot at grooming due to the store being updated and maybe better service. I was wrong. We showed up for appointment and my dog was a little nervous. So he peed on the ground and scale. Lady checking us in said they couldn’t groom him if he pees. I said excuse me?!?! She then repeated herself and I walked out and said I’ll just go back to my normal groomer. Thought I’d give them a shot but looks like same awful customer service.
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September 2023 by Frank Cornell
Well I got what I needed and the location is right down the street from my residence.I also had accumulated a discount on my purchase, so, it was awesome and I shall return.
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September 2023 by jennifer nance
Prices too high, including self dog bathing now. I have to search for help and the rewards program is a joke.
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August 2023 by judy cavazos
Couldn't find dog food. Out of know where a person who wasn't even in the area got us help and we were able to purchase and leave. These people are always helpful and friendly.
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July 2023 by T D
I took my dog Rocco here for the first time on July 1 for a grooming appointment. His ears were badly matted due to the previous groomer (at the Petco in Burleson) not being able to trim them...so they had six months of growth. The two employees that were there both said oh we can't cut his ears because it will cause a hematoma, and you will need to take him to the vet. What a bunch of liars. If you just didn't want to deal with the matting just say that. I ended up bringing him home and combing and cutting his ear hair myself. I will NEVER go back to this location. Very disappointed.
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April 2023 by Google user
The dog food selection is all high end. My dog is allergic to chicken and finding a food that didnt have chicken and wasnt $90 was impossible. Ended up leaving and ordering something on amazon.
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April 2023 by crystal rorrer
I went to the vet to bring my cat to get vaccines because I was going to get her groomed and I had told the ladies at the front desk the same thing they put me in a room right next to the front desk and I could hear the woman saying that I was stupid for getting my cat groomed and they were just talking real ugly about me so I do not recommend the pet vet they talk bad about customers I will never bring my animals here again!
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March 2023 by Kara Taylor
Tons of options on supplies and pets, great customer service and very clean
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March 2023 by Kimberly Frost
I was absolutely thrilled at how this petco cares for its bettas and community tanks alike. I read a review just a second ago about some weirdo that was mad he couldn’t get a fish for their kid due to an employee refusing to sell a fish due to the tank not being ready and cycled, good on you employee.People don’t understand how important the ammonia cycle is, it’s how fish die and that employee saved that fish from a semi-slow, painful death. Random person, do better.I’m a bit of a betta nut, I love putting together a tank and taking care of bettas. I do it all by the book now, but when I was younger, like everyone else, I thought bettas were hardy fish and liked to live in bowls. That is not the case. 1 male, in a minimum 5 gallon, with many resting spots, a heater, 25% water changes weekly, in cycled water. The fish here are kept wonderfully. It’s unfortunate all they have for these bettas are cups but that is not an employee issue, I blame Petco as a whole. The employees care about these animals. I will be getting all of my fish here from now on! Thank you again random employee for saving that fishy!
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February 2023 by Jill Brabandt
It cannot be published to the website, but.. —Jill B.,Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!Submit something newThanks again,Petco Animal Supplies, Inc.Horrible grooming experienceI brought my Golden doodle into the Petco in Kemah TX on Wednesday January 18th. When I arrived the person who checked me in was to knowledgeable at all wh we n I asked them to give my dog a Golden doodle cut with a teddy bear face. When I arrived to pick my dog up they told me she had been anxious. She is only 3 years old and has been groomed since she was a puppy and I have never been told that. They have always said she was a very sweet and calm dog when groomed. I noticed when I picked her up that when they brought her out she kept shaking her head and pawing at her ears so this continued through out the night and the next day. I called vet which has just seen my dog on the Monday before her groom and said she was healthy and had nothing wrong with her including her ears. They recommended I call the groomer to see if they used anything on her ears when they had plucked all her hair from the inside of the ears. When I called the groomer who answered the phone made excuses of what might had happened and 5hen said let me klgo speak with the person who groomed her. Her response was well she might of gotten water in her ears or when they plucked her ears it could have irritated them. But she really did not know what happened to my dog. She related this message to the person who answered the phone. I would have thought professionally if you call with an issue with your grooming she would have taken the time to come to the phone and speak with me. So the Vet said they could no see her till Monday when she was seen the vet reported back that her ears had no infection but that all the way into her ears canal was flamming red and she was in aloy of pain. She had little sores in one of her ears. So now Petco has cost me the price of grooming $117.00 and a vet bill of $325 dollars. The vet gave her medicine in the ears to calm them and she is on an antibiotic and steroid to get her better. I will be going back to speak to the manager about my experience.Contact Customer Service with questions or concerns. If you no longer wish to receive notifications like this, you can unsubscribe any time.This email was sent by: Petco Animal Supplies, Inc10850 Via Frontera, San Diego, CA, 92127-1705, United States
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January 2023 by J W.
A few weeks ago. I was out of town visiting family for the holidays when we had a pet emergency that required us to go to the medical center located inside Petco. Not being familiar with the area, I didn't really know what to expect. I was assisted by a woman named Caitlin. She was wonderful, she put myself and my family at ease and clearly explained what the expectations were and the next steps for caring for my family's pet. She went above and beyond and I couldn't thank her enough for making a stressful situation so painless.
