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November 2023 by Rachael H
The lady working the checkout needs an attitude adjustment. I walked in to make a return and she seemed all smiley and happy with the lady in front of me in line, but as soon as i saw her, she looked so disgusted with me. I had my ulta bag to return some makeup i bought that i just didn’t love. She kept sighing and giving me an ugly stare like it was an inconvenience to her. I get having bad days, but when costumer service is the entirety of your job that kind of behavior is just unacceptable. it’s experiences like this that really make me want to shop anywhere else for makeup.
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November 2023 by Lily Soileau
I went in for a Blowout and left disappointed. Their website describes a Blowout as "A blowout isn't an average blow dry. This is next level styling that lasts for days. Achieve the look you want with a cleanse, condition, scalp massage, and blow dry with custom brush work. (Approx. 45 min)"What I got was a basic dry that I could have done myself at home. My appointment lasted less than 25 minutes. The stylist was nice but I don't think she's well versed in custom brush work. It was a waste of $42.
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November 2023 by Erika
Abigail is lovely!! Super professional and clearly very knowledgeable. She gave me exactly what I was looking for and she had me laughing the whole time
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November 2023 by CoCo Brock-Salinas
Abigail S. Pierced my kids ears this Saturday. From the moment she saw us come up to the salon, through the entire service she was so kind, sweet and gentle. She was encouraging, bubbly and just seemed like a genuinely nice person. She made the experience smooth and fun. She helped us decided perfect placement when we told her our concerns and gave us recommendations on earring size according to my kids needs. She was great! So nice to have a spot besides the mall or tattoo parlor.
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September 2023 by Brianna A.
The location by kemah aren't very helpful.. I honestly cried when I got in my car cause I hate makeup shopping. It's overwhelming frustrating and I hate doing it cause I never can find what I need/ want. I was rushed to this store from another one. When I walked in I told them that they had something on hold for me and they weren't sure if it was correct and instead of maybe helping me speed up the process just told me they were closing. I already felt bad about that but I'm not from around here and the other store didn't have my color so they called this store and they did so I made the trip! Still spent over $200 in 5 minutes. Definitely won't be back to this one. I think the thing that frustrated me most is I used to work retail and boy have things changed! I will say the cashier was sweet and this is mainly a compliment about the manager!
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August 2023 by Monica
Brought my daughter in a couple days ago and stylist sucks and is so rude.
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July 2023 by sofia victoria
the only place i trust with my hair & makeup. abigail works MAGIC & the salon manager is so friendly. i LOVE soledad ??
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July 2023 by Autumn Mastin
Had a haircut today. I'll never come back. The sytilst was such a sweet person. So were all the other employees. But man. This was awful. I am so disappointed. Now my hair has to grow for a few weeks, at least, before I can attempt to fix it.Original stylist was so sweet. Had a 6ish minute consultation, and we were on the same page. But the end result was extremely chopped , jagged, and uneven. She knew this, but finished to try and style it to make it look better (even though I can't style it every day). I get it. I thought maybe it'd look ok. It did not. I went to the front to speak with the staff/management.The master stylist offered to feather it and try to make it better. But man. My hair is jacked up.If someone is fresh on the salon floor, have a manager or stylist nearby. Or check in. Something.
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June 2023 by Chris Zielke
The ladies there this morning were very helpful. Made me feel very comfortable being in a primarily female store. Got a shave kit sent straight to my house from the online store
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June 2023 by Bonnie Thompson
This store is a higher end Ulta store that carries the nicer product lines such as Chanel. Great atmosphere and highly competent, friendly sales associates.
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May 2023 by Ann Volkots
One word- RUDE!!! This is the WORST Ulta I have ever been in. When I walked in the door, no greeting. I was looking for a product, but nobody asked if I needed help. A young black woman with long hair walked by me and never said one word to me. I never saw any other employees until I was ready to check out. I will not be back here
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April 2023 by Maria
I booked an appointment for my daughters prom make up it was the worst. I paid $70 for her to come and wipe it off. She did a better job herself at home. It said formal make up so I thought they would do more she literally applied basic makeup the eyeliner was uneven one was big the other was small like shown in picture, she did not apply foundation under eye shadow so you can’t see the glitter eyeshadow. The employee seemed like she did not want to be there the girl next to us was talking with her client. I tried talking to her several times she did not reply I don’t know if she heard me. Anyways it was horrible it was a special moment for us because of it being prom and it was a disappointment , I would recommend looking for someone that actually has pictures of their make up work so u know what your paying for.
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April 2023 by Sandra Bush
My danger took me..great store have a little bit of every kind of stuff
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February 2023 by Megan Warren
They have a lot of beauty products.....we were looking for acrylic liquid, but they didn't have any. They had a ton of options for colors, gel and dip nails. So if you're looking for gel and dip they're your store!
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December 2022 by Taylor Martin
Had an amazing experience with Madeleine doing my brows! Great conversation, recommendations, and professionalism. Thank you!
