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March 2023 by Price Trosin
If you have Birch and need to cancel, they lock you in for another 45 days. You will need to send in your cancellation notice for your contract and ALSO give a firm disconnect date to avoid further charges. I can't recommend leaving this company enough. The rates are high, the contract is onerous, and the customer service is terrible. 0 stars
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March 2020 by Rick Westfall
This company has made a business model on making it so difficult for a customer to leave them. The auto-renew your contract if you do not do every step correctly. We have never had a customer have a smooth transition from them and they do not care. Worst provider I have ever dealt with.
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March 2020 by Kristina Weeks
If it had no stars that's what I would give. Tried for over 2 weeks to get numbers transferred to another company. Systems are always down or it turns 5:00 while your on the phone and all of a sudden something happens! Company is a joke!
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March 2020 by Tee Taing
Spamming my phone with robocalls daily
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March 2019 by Deuk Lim
You are making bad bad bad decision !!!
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March 2017 by Alexis H
The absolute WORST customer service I have ever experienced. They also trap you into contracts, by not releasing your numbers to a new company and threatening to disconnect your service. I was on month to month, but because of their mistake I had to sign a 3 year contract (I was originally told it would be 2, but they knew I was stuck and took advantage)- they gave me no choice after shutting my service off and then taking 3 1/2 weeks to restore it. I could go on and on about my terrible service with Birch, but I would just advise anyone considering this company to stay away!
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March 2016 by Boyd Wallace
Birch bought Cbeyond. Look them up before you sign up. Avoid at all costs. (literally)
