-
January 2024 by maria winter
Great pharmacy to find vitamins or meds you can't find anywhere else. If they don't have it in hand, they are ready to order what ever it is. This pharmacy is expensive compared to others in the area, just so you know.
-
September 2023 by Laura Phelps
Best apothecary shop anywhere!!! Knowledgeable and friendly.
-
March 2023 by Anna Harp
Response from the owner4 days agoThis patient was called with provider recommendations & prescriptions. She was at the airport but insisted that we talk to her as she is talking to everyone around her. This person authorized all the recommendations from the provider.She declined one supplement. These we’re mailed out .The following day she called back & said she only wanted prescriptions. We told her already mailed & she authorized the items & amount . She said she’d refuse the shipment. She authorized what was mailed & pharmacies can’t take returns .To Address your response about doctor’s orders only. Your statement above is not totally correct. To set the truth up front, your problem with me stated several times over the phone was that I used the word ORDER instead of PERSCRIPTION. Without a double I am 100% sure that I told you several times after you mentioned SUPPLEMENTS that I Only wanted what the doctor had ordered. As far as insisting you talk to me at the airport…I have worked at airports, hotels, group cruises with extensive customer relations and can multi task very well. I told you that I was walking from gate to gate and you had my total attention. I do not think that was a hard request for you to follow. The Post Office took the package back and I have pictures of the Postal worker verifying that the package was not opened or tampered with in anyway. They took it back at no charge to me. I have called my credit card company and disputed the charges for fraudulent sales tactics. I have also emailed the doctor not only my written complaint above but copied and pasted other complains in google from 2 others that had the same issue.ENOUGH SAID…
-
March 2023 by Tim Healey
I have used this pharmacy quite often to have meds shipped to my mother. They were always kind enough to ship her order and let her mail back a check. 90+ old people have certain ways they like to do things and Apothecary Shoppe went above and beyond to please my mother.I would like to add that I went to high school with the owners. They were kind, honest, caring people 43 years ago and nothing has changed. If anyone has an issue with the Apothecary Shoppe, they may want to look at their own actions. I would guess the issue lies with the customer, not the pharmacy.
-
April 2022 by Cole Taormina
This is a family owned business. Which I respect, because I too have a family owned business. It kills me to have to leave a review.I’ve spoken too and been disrespected/ hung up on by Calvin the father of the shoppe.They say they “insure” their packages but they don’t, so when my package went missing, he made no effort to try and receive the insured value he says was placed on the package. Therefore I had to pay for shipping twice and my medicine twice as well. He went ahead and gave me my last refill, sent it to me and charged my card without my PERMISSION. (My card company dealt with that)And now he no longer provides me a service. I’ve called and “apologized” for something I didn’t even do. Must’ve thought I was lying. Hope you and your family well Calvin!
-
January 2022 by Stephanie Cash
The folks here aren’t very friendly when people have questions.Hello - I see your reply, I was certainly not abrasive. I asked the shop staff why my Rx was “on hold” as she said it was, she told me she “just answers the phone” and couldn’t answer the question, so I asked for a staff who could.I was surprised when the other staff came out and was already seemingly annoyed, and asked her not to speak with me rudely; as when the she came out, she rudely stated they’d called on 12/6, without greeting me at all.I stopped this other staff person, smiled, and said hello, then asked to be treated with respect. That is not abrasive.I didn’t miss the call from the shop - maybe it was made but I didn’t receive. It was a simple misunderstanding that didn’t need to be handled as such a problem by the staff here.Ultimately anyone reading these reviews can see the staff are defensive; I came in as a customer and was certainly not looking for trouble or to be treated with disrespect. Reducing my review from 2 to 1 star.Thank you!
-
December 2021 by Alice Hamberlin Hawkins
I have received medications several times and everyone is always friendly, courteous and they have super fast shipping!
-
December 2021 by Tanya D Brown
Such a wonderful place to find good supplements and vitamins as well as Hank the Cow Dog books, greeting cards, gifts and some little wooden toys. So many fun things! Also, the people that work there are AMAZING and so knowledgeable!
-
October 2021 by Lou Marley
Wanted to serve a local small business however...1) wanted written credit card or bank info in advance which I refused but offered to pay in advance via a credit card reader;2) was told they couldn't provide a price until they mixed the compound or put it into a system so they would not allow not me to pay in advance;3) Would not provide the prescription which I hand carried in to them to another pharmacy nor give the prescription back to me (revenge of not doing business with them)4) and most of all the attitude of how I was treated for questioning their process of not providing a secure method of payment without risk of compromising my personal dataIt isn't acceptable in this day to ever fill out any form with private financial data on it even if they say they'll shred it. Protect your customer the same way that you want your business to be protected. Thankfully customers have choices.Update: Now I am just disgusted with the lies in the response. I was not upset and only stated it had taken a while to get a dr appt hence was in need of the compound as I had run out. A simple statement so don't turn it into something it wasn't. I was never asked for additional info except the financial info which I refused. A man called me back and was outright rude saying he needed additional information which was NEVER requested when I went in. Since you wouldn't give me my prescription back nor transfer it to another pharmacy, my new pharmacy kindly called the doctor to get it.Apparently I'm not the only person this business has treated poorly based on other comments I've received. Attitude and customer service...word gets out in small towns.
-
October 2021 by Bonnie Marks
My husband and I finally stopped by here today and are so glad we did! Should have came by sooner! Calvin was very friendly, knowledgeable, and helpful. He thoroughly answered all of our questions. We will absolutely be back in the future!
-
June 2021 by Krystin Broussard
Calvin and Sabrina are extremely knowledgeable and friendly always a great experience.
-
February 2021 by Tye Rexrode
I have many friends and family that use this Pharmacy. Apothecary Shoppe is a great local option for people in Kerrville and the surrounding areas. I recently met Calvin through a friend and was really impressed with his competence and business acumen. They keep it simple with great service and fair prices. They are a family business and they treat their customers as such. Check it out! Its a much better option than a big chain like CVS or Walgreens.
-
January 2021 by Corey Chandler
Sabrina and the staff at Apothecary Shoppe are so great to work with. Such a great local pharmacy!
-
October 2020 by richard page
Great friendly sevice.
-
August 2020 by Maryam Talebi
Very friendly, professional people. They are always courteous and polite and efficient. THANK YOU for everything you all do.
