November 2021 by Keith K.
Went to this store today to get my 87 year old mother a covid 19 booster. The only reason we chose CVS was because they had a sign on the door stating that the vaccine was available, and walk ins welcome. My mother who has a heart condition and has some trouble walking was told you have to go on line and make an appointment. make an I explained to the young man that it impossible since my mother does to have internet at her house, I also said they had a sign out side which said walk in welcome, I also showed them a picture of the sign. They replied with a very uncaring attitude that the corporate headquarters made them put up the sign, they were short of vaccines and I had to make an appointment on line. I returned to my car called their corporate headquarters, and told them the story, I also asked if they were really short of vaccine , they replied no they had plenty. The customer service rep said she would relay my complaint to the higher ups, and transferred me to a representative who helped us get an appointment that day. How many other 87 year old widows are out there that haven't gotten the vaccination because of attitudes like this. Shame on CVS Pharmacy. They only positive thing I would say about my experience at CVS is the young lady that gave my mother the shot was about about the friendliest person alive, can't see why she stays there.