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February 2024 by Desi Vasquez
Experience was not good they gave my rental to someone else. And they wanted to charge me 480 dollars for small car..I'll never go back to that place
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February 2024 by Jose Gonzalez
Would leave zero stars if able to..They are running an insurance scam out of here..whatever you do dont take the car they offer you. Its a bait and switch and they put you in a car that is way over your insurance rate. Always request a compact car no matter how much the staff tries to talk you out of it...will be calling corporate
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February 2024 by Dusty Lann
I reserved a car to drive to the airport, I get to Enterprise & they tell me there is no inventory until after 5pm. (My flight leaves at 2pm) They handed me a business card with someone that will “taxi” and of course you need 24 hour notice!! I’m beyond mad!!
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December 2023 by Amanda Hill
I had an enterprise reservation through USAA and the process was very quick and easy! They picked me up from Joe Hudson Collison and brought me to the office where everything was explained to me and they chose a car closest to what I am used to driving which was very nice. I was in and out of the office in 10 mins. Thank you!!
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November 2023 by Virginia Wilson
The employees both here and at the Fredericksburg location were all very helpful and friendly! The car was clean and nice to have while mine was getting worked on and the pick-up/drop-off couldn’t have been easier, even was able to trade the initial rental for another because the first wasn’t quite a good fit?; incredible all the way around!✨
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October 2023 by Brandon
This car rental company is the absolute worst! They have repeatedly failed to honor my reservation for a car, and the one person who works here is always late and dismissive of customer complaints. To make matters worse, they routinely overbook their vehicles, which means that they don’t have enough cars for everyone who has made a reservation. It’s like they don’t care about their customers at all! I would never recommend this company to anyone, and I will be sure to tell everyone I know about my terrible experience. If you’re looking for a reliable car rental company, look elsewhere!
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September 2023 by Jared Kelly
Called ahead for a one way rental. Then even showed us the car we were going to rent. When we gave them our debit card to get the rental, they said they could not rent without a major credit card. I have never had this happen with Enterprise, ever. I have called corporate to express my frustration. This is also after we just drove over 2 hours to this location. I'll use Avis from now on. I'll go out of my way to never use enterprise again. They were incredibly rude and not helpful at all. My advice is to go somewhere else
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September 2023 by charles kaminsky
If it wasn't for the deposit they never tell you about until you get there. I most likely would have given a 5-star review. Being told it will cost just over $400 die at pick up then when they go to swipe card it's $400 but will be changing $650; it is refundable and I had room on my card this time but last time I had to scrape up every cent we had to reach the $400 then after ubering to enterprise being told $650 caused major issues in my life had to Uber home which depleted my already short rental payment. Yada yada yada until they change this policy I can't give them an accurate review cause they were solid on everything else
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September 2023 by Maria Brigham
2nd time here since living in the Kerrville area for about 8 years. Only rental company in town. Both Roxanne, Rena and Manager were very responsive and respectful of my needs.
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August 2023 by Nishant Dhebar
Good or Bad but this is only place I’m town for rental cars. Actually service is pretty good. My only complaint is their phone line is always busy.
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August 2023 by Banana CreamPie (Goggles5150)
They never have any cars, if you call and reserve a car over the phone the stupid person has no idea if the location has cars or not and reserves one saying they have some and if you don't get to the location early they don't have any vehicles.
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July 2023 by Matthew Fisher
Excellent service! Gokmen Tireng picked us up and got us checked in. Entire process was super quick and easy. The Yukon was clean and nice to drive!
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July 2023 by Courtney Lavin
I have nothing but good things to say about my experience with the Kerrville Enterprise location! From the moment I walked through the door, I was treated with extraordinary customer service, kindness, promptness, and respect. Everything was explained very clearly to me and I was on the road in no time. I will DEFINITELY use them again and recommend them to everyone. Well done Kerrville Enterprise! Thank you from the bottom of my heart!
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July 2023 by J G
Booked a vehicle weeks in advance, confirmed the reservation the day before pickup. Two hours before I'm supposed to go pick up the car, they call and tell me they have to put me in a smaller vehicle. This absolutely would not work with our situation, and that's why I reserved weeks in advance! We were left scrambling the day before a major trip, with a handicapped passenger. Thankfully, Toyota of Boerne saved the day: for less money, in a nicer car!I will say that Roxanne was very nice and seemed to genuinely care about the pickle we were in. She handled the situation to her best ability. Can't say the same for the manager.Save money, save stress. Rent from a Toyota dealership!
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July 2023 by sharon crisman
Enterprise Leasing in Kerrville is a RIP off company. Rented a car and brought it back with no damages and they filed a hail damage claim against us. Worst nightmare renting a car experience. We have always rented a car for vacation. There are shady people at this location. We did nothing wrong and they are trying to take us for something that their incompetent people did. There were hail storms here right after we came home. RIP off company.
