-
December 2023 by Michael Lopez
If there was an option to give 0 stars that's what I would give this bank, Accessing your own funds should be a simple task, but in dealing with Christian and his supervisor Rosie they were able to accomplish nothing and they made it very difficult and frustrating. Instead of trying to LISTEN to the customer, he just acted like he knew everything, completely disrespectful and quite unprofessional. They both need to go to the website and re-read the "about" section because none of that is true. Do yourself a favor and READ all the other 1 star reviews, I wish I would have done that before depositing our money here.
-
December 2023 by Nathan Broyles
Used to be a good bank, then they started treating customers like any other large bank charging fees and not caring about their customers. You might as well go anywhere else
-
July 2023 by James Herrington
Horrible bank. I used them for decades. Post Covid they became more and more gross.Using Covid as an excuse they didn’t open the lobby on 27 between Kerrville and Ingram. Inside that branch is disgusting. They are using it as a storage unit. I went to close my safe deposit box and felt like I was in an episode of Hoarders.Guadalupe is also abusing fees. They will steal any funds they can. Absolutely disgusting ?.
-
May 2023 by Tara Tinnin
Worst bank ever!!! Whatever you do don’t bank there! They will hold you elderly parents money and let them suffer. Tell you to get guardianship then you do and it’s still not good enough!!! Only your grandma will suffer!!! They blatantly ignore judges orders!!
-
April 2023 by Scott S.
Very good service. They have helped me with some difficult situations. It was much better than the big bank I previously used.
-
March 2023 by HomeTown
It’s a small town bank that treats account holders based on their appearance and deposit amounts. The staff is very unprofessional and openly discuss your personal information in the lobby full of other customers. I do not recommend using this bank and highly recommend taking your money out of their hands. Move your money to another bank while you still can. There are local banks offering 4% money markets with no fees
-
February 2023 by Madison Harvey
I have had a horrid experience in my years of banking here. I have been here years and still am constantly having issues that I never run into with any other bank I have. Not to mention the constant flow of new employees that have no idea what they are doing. Worst bank In the hill country by far.
-
February 2023 by Clayton Diaz
Place deserves zero stars. Awful customer service. No atms and every time I come there is always an issue with my funds. This is the worst bank I have ever banked with in my 30 years. Just try somewhere else if you are looking for a new bank.
-
November 2022 by Bruce Story
We had a very positive experience working with Chris Braaten at Guadalupe Bank for our home construction loan! He readily answered all our questions and made the year long process from loan initiation to payoff very smooth. We highly recommend Chris and Guadalupe Bank for home construction loans!
-
September 2022 by Rick M.
It has friendly people, hometown service but big bank features. Plus, I like the convenience of the phone app.
-
July 2022 by Sandra “Sandy” Troskowski
So far so good. I've been there for about 3 weeks .7/25/22 I received a reply from my bank thanking me for the review. The review was years ago and I would like to give another rate of 4⭐'s for the Guadalupe Bank of Kerrville. I appreciate the way u run your company and the hospitality that u have shown in the years I have been there.
-
July 2022 by Danieljjr70
We recently purchased our home with Guadalupe Bank. It was really a pleasure working with Tabor. He was on top of everything from the start. His attention to detail and fantastic personality made this a terrific experience. This is my second time dealing with this bank on a propery acquisition and they have been top notch.A local bank that make you feel like they really care.
-
November 2021 by LeeAnn Heinert
We were so blessed to have Guadalupe Bank helping us through the construction of our new home. Jacob Smith, our loan officer was so patient with all our questions. He was always available to explain how things were going and worked with our builder to make sure all the inspections were completed.
-
November 2021 by Andrew Skabowski
From the start Jacob made us feel very welcome and important answering all of our questions quickly. He made himself very available to us though the entire process
-
November 2021 by Mike B.
I would like to personally thank the staff at Guadalupe Bank. We have been banking here for years, but working with Jacob and his team with our home re-finance has been a breeze!! All of bank tellers at each location are kind and considerate of my time.. Keep up the good work!!