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February 2024 by Ian McLeod
Will not shop here again. I have nothing but respect to the hardworking, honest employees at this store. sadly, I had a couple of issues with some of them. I became so disgusted with the lack of customer service that I just walked out. Now, getting the veteran discount is a headache. Their competitors will get my business.
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February 2024 by Troy Brock
The associate Esther at the Kerrville Tx. Home Depot was very knowledgeable, polite, and kind in helping me with all of my shopping needs. She truly is a credit to your company and I appreciate you both.
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February 2024 by Mama Bear
I used to love this location but the employees here aren’t the best now. Tried asking a cashier for help on where to find an item, she just said “I don’t know.” and went back to scrolling on her phone. So disrespectful. Then I went back to her to checkout and she took at least a couple of minutes on her phone and asked me to wait a second. Then finally checked me out and also kept my recipient that I asked for. When I told her if I can have my receipt, she told me that customers aren’t allowed to keep them anymore. What does that mean? I wasn’t aware of this. Did not catch her name but she was a tall black larger woman with a green shirt. Really wish she could’ve been kinder. At least the store was in stock…
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February 2024 by Jon
Between Home Depot and Lowes, Home Depot keeps losing the war. My wife waited for 45min for someone to walk some screen doors out we online ordered. They never took the 30sec to bring the screens out, she had to bail. Our lunch went bad, half our groceries went bad, she's gonna be late for a meeting. Terrible service
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December 2023 by Jeff Harwell
Ester helped us rent a truck and she was super helpful!!! Really went out of her way to make sure we were good to go! Definitely recommend Fred Home Depot!
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December 2023 by maria winter
Two of my biggest complaints about Home Depot: veterans use to get discounts by scanning their vets id, or the cashier would scan a barcode that would give us a 10% discount. That's changed, now vets have to sign up for rewards online and input their phone number at checkout. For those vets who don't have Internet, nor computer, nor smart phone, the company leaves us out.Next peeve is their customer service, they are never on their own areas and everyone working there lost their smile unless they are just yucking it up with one of their colleagues.As sour as sucking on a lemon.This is in part a waste of time because the heads don't care.Still, I hope it's good for something
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December 2023 by charlene harrison
Staff is super helpful and friendly. Store is always clean and east to get to.
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November 2023 by Dr. Tracy A. Jones
I want to specifically commend Aaron, one of the store managers at Home Depot-Kerrville. Aaron went above and beyond to assist myself and my 89 year old mother. He assisted us with a reimbursement issue for a defective door replacement and a delivery fee. Aaron is the best. He personally escorted myself and my elderly mother to various registers on one of the busiest days of the year (Black Friday) until our issue was successfully resolved. Thank you Aaron.
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November 2023 by Ben Taylor
This has to be one of the worst home depots I've been to. We ordered LVT flooring and glue to be delivered to our door. The day after its expected delivery date, I called to see what was wrong. I was on the phone for 2 hours and all they could tell me is they messed up the order and it wouldn't be here for 2 more weeks! Absolutely frustrating. I would order online elsewhere.
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October 2023 by James Lena
I had the nicest lady help me the other night. It was so refreshing for a home depot
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October 2023 by Randy Blood
Had what we needed. Not busy. Friendly, helpful employees
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September 2023 by Shane
Home depot in kerrville has become the most inconvenient place to buy materials. They are constantly not doing returns and with no signs to warn you. 5 times I have loaded carts of returns, took them all the way inside just to find out I have to take them all the way back to my vehicle and back home till another convenient time... and their shelves are constantly not stocked or well organized.
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September 2023 by A Pike
The paint department is worse than ever. Two people behind the counter. Two customers walk up, one employee leaves for break. I left after waiting for 15 minutes to mix 3 Gallons of paint. Finally left because who knows how much longer it is going to take.
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August 2023 by Larrie Knudsen
The assistance by the consultant resulted in more savings than expected and she was exceptionally knowledgeable.
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August 2023 by HomeTown
Over the years we’ve spent 10’s of $1000’s in this store but the 1st time something went wrong with a brand new $3000 Frigidaire appliance they turned their back on us. They make promises they don’t intend to keep, they will not return calls and they will not reply to emails. We will never give them another chance to steal from us, we would not recommend purchasing any item of value from Home Depot and do not wast your money on their lying cheating extended warranty