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July 2021 by Virginia Alvarado
Faye in Salon was amazing & helped me locate a transaction receipt even though it was not for her department.
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February 2020 by Carl H.
I went in for a haircut since I think it's one of the few barber places open on a Monday. It took over an hour to do a short trim. I would have gotten up and left but I couldn't leave with half a haircut. The person cutting my hair was fine but she kept having to answer the phone and help customers checkout even though there were 3 other people there working and just sitting on their phones laughing about facebook. It was ridiculous. The manager came over and showed the lady cutting my hair something someone posted and she was still oblivious to the phone ringing off the hook. A mens haircut shouldn't take more than 15 mins tops. The poor girl cutting my hair and running back and forth looked like she was gonna cry.
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May 2019 by Jack F.
There's this manager called David. When I went there, I literally sat in the box and did nothing. I then get kicked out for harassment because I apparently "recorded" someone. When people are literally slap-boxing and fighting, he does nothing about it. In the clothes though? Don't buy Vans there. 75% are flat out fake and I didn't even notice until I owned 2 pairs of real Vans.
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April 2019 by Heather Shafer
great place! lots of merchandise to choose from! friendly, helpful staff! and their salon is amazing!
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September 2018 by Selena D.
This was an ok JcPenny. They had good sales however it is very very small, therefore all the clothes were packed together into the store as well as racks outside of the store. The service was hit and miss. There was one employee that was welcoming however there was another at the cashier that was very slow. The service when checking out took more than 10 minutes so I left to another register. Luckily this employee was available. They didn't have a great variety of sizes as the location is very small. Since it is one of the only stores in the town I was in, I would go there again but hopefully they would have what I needed. Other than the slow cashier the experience was ok.
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July 2018 by Ramiro Pineda Bermea
We were passing through, and decided to stop and shop, great store had a nice time shopping.
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June 2018 by Karen J.
Small town store with a great selection, even better prices. I don't know what Kerrville would do without a department store like JCPenney. Service folks are always very nice, with remodeling the store is in disarray, but I highly anticipate what will be.
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May 2018 by Greg E Brown
I was there yesterday and they had a fantastic sale. My wife was buying $70 dresses for 7 and 8 dollars. When we were done shopping we had saved $363 dollars. That was way more than we spent. Go figure, oops I mean God's figure.
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November 2017 by sophia krist
I don't have much help in the clothing but I do on where the bedding stuff is at they will help you more
