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July 2024 by Tommy Puga
It is disgusting the way the employees treat customers, I have called corporate and nothing was done. The entire town of Kerrville knows that people can walk right out of the store and the employees can not do a thing, however they are allowed to stalk and harass previous employees! I hope this store closes down permanently. If they had camera's that were actually looked at they would see all the internal theft that goes on. Very unprofessional staff.
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May 2024 by Catty Wild
MY INTERACTION WITH CHARLOTTE: I came to this JCPenney with my sister who works at this location, so I was excited to go in, meet her co-workers and go shopping. Everyone that I met so far was really nice. After we were finished shopping me, my sister and her boyfriend walked up to the jewelry counter to check out. We noticed a lady was already there ready to check out so we waited patiently. Charlotte then walked up and started ringing up the first lady. She then asked my sister if she needed help with anything and my sister responded by telling her that we were ready to check out, and our items were behind the counter. Charlotte then asked me “what do you need?” I believe she was assuming that I wasn’t with my sister and her boyfriend due to our obvious race differences. (By the way, me and my sister aren’t related by blood. I am black and Native American with dark skin, both my sister and her boyfriend are white passing.) after she asked me “What do you need” with an aggressive tone, I told her “we’re ready to check out” she then cut me off rudely saying “well this lady is first”. Charlotte then rang up my sister using her employee discount. My sister Insisted that I could use her employee discount on my purchase since we are family. When it was time for me to check out. Charlotte barely made eye contact with me. We asked about being able to use the discount, Charlotte refused. Me and my sister were fairly confused because usually no one has a problem with her sharing her discount when she is present. When we asked Charlotte as to why, she told my sister she couldn’t use the discount for friends. My sister then corrected her by saying “family”. Charlotte smirked as if she didn’t believe us and then said we have to live in the same household in order to share the discount if not, my sister had to be the one purchasing the items. Since we didn’t live in the same household my sister agreed to pay for it HERSELF…. with HER card….. that has HER name on it… Charlotte still refused and left to go get Michelle. When Michelle arrived, Charlotte explained to her saying “She’s trying to use her employee discount for her SUPPOSEDLY family” she then glanced at me with a disgusted look on her face. Michelle then told my sister the rules, “saying that it can only be used for people who she claims on her taxes” Michelle also told us that my sister is allowed to pay for it due to it being her own card. Charlotte then cut me, Michelle and my sister off irritably by saying “she wasn’t gonna pay for it until I said something”. Michelle and I constantly stressed that it’s ok as long as my sister is the one paying for it. Even though Michelle told her it’s OK. Charlotte seemed to hate the fact that my sister was getting the items for me. Overtime I started to feel singled out as if Charlotte didn’t want me to have the discount due to something that didn’t have anything to do with policy( my race ). I’m not one to assume, but it was extremely obvious. Charlotte eventually gave in and rang me up, she was holding the items I previously touched with the tip of her fingers as if she was disgusted to touch them, which she did not do to the lady before us and my sister. Mind you I have done nothing wrong to Charlotte. This was my first time ever meeting her. It seems as if my looks was the only thing about me she knew and she treated me rudely because of it. I have never experienced this type of behavior from a worker at JCPenney or any of the workers I met that day at my sister’s location. I am just glad that Michelle came to help.
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May 2024 by Debbie Rieger
I like shopping at JC Penney’s. The clothes are good quality and in my budget. Most of the time, the employees are friendly.
I didn’t give more stars because of that and last time I was there, upon check out, they talked me into applying for a store card. (I used to have one until it became a card I can use anywhere. I already have those and like the store cards because they are not as apt to be stolen). Anyway, since they said would get an extra 35% off my purchase, I grudgingly applied. When they tried to use the new card number, my purchases didn’t qualify for the discount because everything I bought was on sale!
Now I didn’t get the promised discount, and I have a credit card I don’t want!
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March 2024 by Mark Sammons
Fair prices and selection. Friendly staff.
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March 2024 by Amanda Currie
I don't have a Jcp where I live. I sure do miss it.
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March 2024 by Brenda Sanchez
Always great sales n selections easy in n out
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March 2024 by Jessica McDonald
I went to find a new foundation and concealer. Mel took the time and color matched me PERFECTLY! Will definitely be returning to purchase more!
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March 2024 by Desi Vasquez
Nice and clean. And clothes are very helpful and courteous. If you're looking for something in particular
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March 2024 by Joanne Clifton
It surprises me that JC Penney continues to stay in business. I had been primarily been going to the hair salon but a friend had an interesting bird jacket that I had hoped to acquire but they no longer had any.The personnel were friendly and helpful.
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March 2024 by Ethan Mitchell
Not sure why miss charlotte has a bad review on her but she has done nothing but satisfy me with the services and go above and beyond for me she is a wonderful woman and sounds like this lady is trying to be entitled for some reason and sounds like she was fired from the facility it sounds like harassment to me because all she did was go above and beyond for anyone
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February 2024 by Melissa ..
this is the worst possible store not only is the store dirty the management is horrible today a friend and I were shopping and were harassed by a supervisor Charlotte, Dempsey, and the beauty manager, Melissa Vela. we walked in through the men's entrance. I walked over to jewelry because I had some repairs that needed to be done. My friend walked over to beauty to buy a lip gloss. I walked in there when I was done at jewelry we saw another friend Richard, who was in the beauty store, and I started talking to him about his dog. His sister was getting make up applied by the beauty manager, Melissa Vela. She stopped what she was doing called Charlotte, who was working at the men's register that had a long line, over into the beauty department. Charlotte proceeded to come in, and started yelling at me and my friend Jay, for absolutely no reason at all ( other than us being ex employees) , she continued yelling at Us until we walked out through the mall doors, she followed us yelling very loudly other customers were looking at us. We actually had a customer come up to us in another store and ask if we were OK. Melissa Vela (who took my position after I left) hand wrote notes of some bogus employment with my actual phone number and information on it and post them all over the mall. The mall manager called me and let me know.. police were called and a report made. I have reached out to the store manager and to HR and nothing has been done. This is very unprofessional for managers and supervisors to be acting this way for absolutely no reason at all it's harassment and it's embarrassing.. as of today my husband and I will be closing our JCPenney credit card, and no longer shopping with the store and we will let all of our friends and family and as many people as we can of this situation since absolutely nothing has been done.
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January 2024 by aaron timmins
I bought some last minute christmas gifts. The employees were friendly to me.
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December 2023 by Angie G
For a small version of JCPenney, I was able to find what I was looking for and the process of applying for a card with them was super easy and smooth. The staff were nice and helpful with the process. Glad I came here today!
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December 2023 by David Hall
nice store.Lots of products at affordable prices for everyone.
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December 2023 by C. B.
I would give them 5 stars if they would replace the carpet in the women's dressing rooms. They smell like men's urinals and are positively filthy. It creeps me out to go in them, so I avoid trying things on.
