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February 2024 by Melissa ..
this is the worst possible store not only is the store dirty the management is horrible today a friend and I were shopping and were harassed by a supervisor Charlotte, Dempsey, and the beauty manager, Melissa Vela. we walked in through the men's entrance. I walked over to jewelry because I had some repairs that needed to be done. My friend walked over to beauty to buy a lip gloss. I walked in there when I was done at jewelry we saw another friend Richard, who was in the beauty store, and I started talking to him about his dog. His sister was getting make up applied by the beauty manager, Melissa Vela. She stopped what she was doing called Charlotte, who was working at the men's register that had a long line, over into the beauty department. Charlotte proceeded to come in, and started yelling at me and my friend Jay, for absolutely no reason at all ( other than us being ex employees) , she continued yelling at Us until we walked out through the mall doors, she followed us yelling very loudly other customers were looking at us. We actually had a customer come up to us in another store and ask if we were OK. Melissa Vela (who took my position after I left) hand wrote notes of some bogus employment with my actual phone number and information on it and post them all over the mall. The mall manager called me and let me know.. police were called and a report made. I have reached out to the store manager and to HR and nothing has been done. This is very unprofessional for managers and supervisors to be acting this way for absolutely no reason at all it's harassment and it's embarrassing.. as of today my husband and I will be closing our JCPenney credit card, and no longer shopping with the store and we will let all of our friends and family and as many people as we can of this situation since absolutely nothing has been done.
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December 2023 by David Hall
nice store.Lots of products at affordable prices for everyone.
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December 2023 by C. B.
I would give them 5 stars if they would replace the carpet in the women's dressing rooms. They smell like men's urinals and are positively filthy. It creeps me out to go in them, so I avoid trying things on.
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November 2023 by Stephanie White
Salesperson was so very exceptional in helping me today. So many sales items and she (also training new employee) helped me find the best value for my money. I've never had that kind of service. Associate 0545 in Kerrville is amazing!! Thank you!
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November 2023 by Melissa Allen
Horrible place to work. I can see why the turn around rate is so high. I was the manager here in beauty for 2 years and was fired for a text message that was not work related. An employee cursed at another employee on the clock (in front of customers) and was not fired. Definitely not right. I could say more but I won’t. Try shopping without being nagged to apply for a credit card to “save you money” nope they just have a certain amount of credit apps to get per day to stay on top of things. Want to save money shop elsewhere! JCPenny policy’s are a joke! Dirty store, nasty bathrooms, filthy dressing rooms! They won’t pay to have anything cleaned because that’s money that can go to other things like stuff for the employees! Just kidding they don’t even provide water to the employees but they do have a snack machine that a supervisor runs (better have those quarters) No appreciation (well you do get a candy bar if you get 3 credit cards on your shift). Sad because the majority of the shoppers are elderly and on fixed incomes and to pressure them to get another card is absurd. Wish Kerrville had more places to shop but they don’t because if they did this store would definitely be closing down. Do yourself a favor and drive the 45 miles to San Antonio. Why give business to a company that doesn’t value their employees
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October 2023 by Gail Mcdougall
We're grateful that the store is still in business. We were able to find our standby products. The customer service was great.
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August 2023 by Dee Evans
Great place to shop, but you can literally never get ahold of anyone when you call. I had a pickup order that didn’t have all my items and wanted to speak to someone, but not one department was available.
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August 2023 by RedRacoon
Service kinda slow and it's kinda over priced but still have quality in there products
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August 2023 by Kerry Lavoy
Very helpful staff...not a lot of boys clothes though but plenty of girls clothes
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August 2023 by Courtney Cuellar
Troy is an amazing associate and is such a joyful presence when shopping! Very helpful and informative!
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July 2023 by JETS
It's a place that is really great if you need to find the right clothes for your kid or even clothes for the Moms and dads or Anybody Jc penny's is the best for a lot of things when it comes to finding the best options for clothes and Shoes
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July 2023 by Jersey Brothers
Me and another were falsely accused of stealing had a employee follow and take pictures of us outside of the store basically harassing us then police got called and they searched our bag of things we bought and we showed we had nothing and they found nothing. And let us go it was ridiculous
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June 2023 by Lisa Q.
I enjoy JC Penney. I can find moderately priced, good clothing for work. We're in the throes of a heat wave in Central Texas and I hit JC Penney at the exact right time! They're running a huge Father's Day sale and even though I was only shopping for myself....absolutely cleaned up! The young man who rang up my purchases was absolutely delightful!
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June 2023 by charlene harrison
Great location even though it's a smaller store. I always find what I'm looking for. Definitely love shopping thier deals! Get signed up for the rewards it's worth it. The staff is always friendly and helpful.
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January 2023 by Luis Cantu
Love shopping here always I find great deals and very friendly service ?
