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November 2023 by Marty Holloway
Even though it took a while to get my car in to get it fixed, it was worth the wait! Everyone I dealt with was always personable and helpful! They did an excellent job! I would certainly recommend them and if I need anything else done I will be there again!Services: Painting
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August 2023 by Dodie North
I had the unfortunate happen running over a racoon and tore off the under skirting of my right wheel. I was referred to Classic Collision and WOW Laurie immediately set an appt., got the parts ordered and within a few days they fixed my car and I was on the road. Laurie and the whole staff were exceptional even wanted to make sure if I called for a rent car but since it probably was only going to take a day (which it did, in fact just a few hours) I did not need one. They even washed my car! Who does that? If I had more than 5 stars I would give it to Classic Collision. This was the most painless experience and did I mention it was very affordable. In these times, I greatly appreciated it. A great big thanks to everyone at Classic Collision!
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August 2023 by Susan Roetter
Our insurance company recommended them. They went the extra mile and were very professional. We highly recommend them.
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July 2023 by Timothy Wier
I had a bad experience. Not totally their fault. I was in a situation and they were polite but unaccommodating. Not what I expected as I have had good experiences under another name for this business.
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May 2023 by Barbara Dolan-Wallace
Friendly and courteous staff that pay attention to detail. We are very pleased with the quality of service.
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May 2023 by David Dolan-Wallace
Excellent workmanship and ahead of their own schedule. Very good people to work with!
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April 2023 by Lisa Dwyer
Troy and his team are Aces! Auto repair is normally a dreaded thing, but this experience with classic collision has been a pleasure! They have kept me well informed every step of the way before I even asked. A+ for them!Service: Body & Trim
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March 2023 by Judy Snyder
We had 3 not-at-fault accidents in 3 months, and they took great care of us on all 3. From dealing with the insurance co.’s involved, to keeping us informed of the status of repair, they were professional and easy to work with. And yes- they even return phone calls!!
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February 2023 by sammie wigington
Had my car taken care of here after a wreck, dealt with Troy. Just want to say how great my experience was! The customer service and communication was stellar and my car looks fantastic! I thought they had left a scratch on her that wasn’t there before, turns out they had pictures and it was, but Troy offered to take care of it for me anyways even though I was wrong! Highly recommend this place!
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February 2023 by Catherine Martin
I was hoping that in a small town, the car people would be better, but they were just as bad as big city car people. When I first dropped off my husband’s car they said they wouldn’t be able to start working on it for three weeks. I was going to bring it somewhere else and magically they found time to work on it. They took a three week job max and it became a 6 1/2 week job. They don’t work on weekends, they take an hour off for lunch, and last week they took two days off just because it was cold. They are your typical slow, lazy, unprofessional “men” with seriously lacking time management and interpersonal skills. They found about 10 excuses to why they weren’t doing work: oh, it’s a holiday weekend so we’re taking a whole week off, we haven’t ordered the parts, we have other cars to work on, it’s too cold, we found more damage and have to charge your insurance more money , etc. They kept stringing us along, saying it’ll be done Wednesday, now it’ll be done Friday, now Monday, oh I don’t know who told you it was going to be done by 5 but it’s not done, etc. Thank God we had rental insurance because if not, 6 weeks of Uber and rentals would have been really expensive. Good luck to whoever uses them in the future!Services: Welding
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November 2022 by Justin Elliott
Very professional. They are a smaller shop so if they fill up there may be a bit of a wait to get your vehicle in but I'd honestly prefer that to it sitting there unusable while parts are on order. My truck looked like nothing ever happened to it. I especially like how well they wash it up for you before delivery. I keep coming back to them for a reason.
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July 2022 by Lisa Luna
Fast, courteous service. Troy kept in contact providing updates.
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May 2022 by Valerie Gibbs
Lorrie was great to us. Calling me with any new information. Greatly appreciated.
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February 2022 by Dan Allford
Lorrie and the ProCare team are amazing. I hit a deer late at night and had to leave my truck 100 miles from Kerrville. ProCare picked up the truck the next morning without my assistance. They agreed to upgrade the bumper and deduct the stock replacement cost. The truck was finished on time in spite of the parts shortage. They kept me informed during the entire process. I was treated extremely well. Maybe it is just that friendly Hill Country attitude. If everyone did business like ProCare Kerrville the world would be a better place.I recommend ProCare Kerrville without reservation.Dan A.Service: Body & Trim
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November 2021 by Linda Jones
I haven't had time for them to do anything on my car but the staff was very friendly and helpful..