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February 2024 by April Bonnett
I have been a customer of Stoepel's for almost 20 years. They exceed my expectations every time. Their service department is excellent, especially Cameron. The Quick Lane is fantastic! They have you in and out quickly and always meet expectations on time and price. Dan is a fantastic service advisor in Quick Lane. Thanks for taking such good care of us over the years and many more to come
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February 2024 by Tom V
Steve Black was our salesman. This is the second vehicle we have purchased from Ken Stoepel and Steve helped us both times. Vehicles were ordered with expected long wait times. Steve kept us informed, we never had to call, he was calling us with frequent updates. No pressure atmosphere and everyone is friendly and helpful. I highly recommend Steve and Ken Stoepel.
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January 2024 by Darius Stewart
5 starts for Stoepel Ford. I drove in from Houston to purchase a truck after having one sold out from under me in Houston. Alfred Hernandez was hands down the best salesman I have worked with in years. He came through with everything he promised and make the entire experience painless. Especially after going through what I had just been through at the Houston dealership. Will be recommending Alfred and Stoepel Ford from now on.
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January 2024 by Ruben Mata
Absolutely amazing, hassle-free experience buying a new 2023 F-150 Lightning! From beginning to end, Nathaniel Seibert was personable, honest and worked hard to earn my business! Thank you Nathaniel and Ken Stoepel for treating me like family and helping me in my transition to an EV! Will gladly do business with you again!
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January 2024 by Karen Dause
Ken Stoepel - great place to shop !! They have been taking care of our Vehicle needs for over 15 years !! Go give Sam Hernandez a shout out - he will take great care of you !! Thanks Sam - you made this a fun little experience !!
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January 2024 by Cameron Aniol
My wife and I recently bought two vehicles from Ken Stoepel Ford (2024 Ford Maverick and 2021 Ford Escape). We drove in from San Antonio because we had heard that the car buying experience at Ken Stoepel Ford was handled with a personal touch. The experience surpassed our expectations thanks to our wonderful sale associate Brian Hardy. Brian took the better half of the after and evening to ensure that my family was comfortable with the purchase. Brian was approachable and friendly. What set the experience apart from other dealers in San Antonio was that Brian did not pressure my wife or I to purchase a vehicle. Rather, he took the time to understand our needs and get us the best possible price. I recommend Ken Stoepel Ford for you next vehicle purchase and ask for Brian.
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January 2024 by Alvin E
Great buying experience! Marselo Chavez was very helpful and professional, took care of all the legwork prior to my visit to the dealership, so it was a very smooth and fast transaction when I got there. Very happy with my buying experience of my 2023 F150 Tremor. Shout out to Mr Rodriguez from financing department as well!
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January 2024 by James Stalnaker
We love Ken Stoepel Ford! We’ve purchased tons of vehicles in our lifetime and dealt with some awful dealerships. Ken Stoepel is not one of those! They’re awesome! We’ve purchased several vehicles for ourselves there in the last few years plus referred tons of friends who purchased and loved Ken Stoepel as well. Our salesman Marselo is amazing! Always there when we need him and ready to put up with our crazy vehicle buying adventures! Super great guy, we highly recommend him and Ken Stoepel Ford.
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January 2024 by Clarissa Lozano
Amazing car buying experience! Ken Stopel Ford had by far the most friendly staff. My sales guy Marselo Chavez was fantastic got me in a Honda CR-V, as well as the finance manager. From start to finish everything was beyond expectation.”
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January 2024 by Maria Valenzuela
I had a great experience with Marselo Chavez!!! He knew what I was looking for in a truck and brought it to my job and just like that I knew I had to go for it! Love my Dodge Ram. Glad I made the move and got it! Marselo was the best and looking forward to working with him again in the future ⭐️⭐️⭐️⭐️⭐️
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November 2023 by Mark Lareau
Sam Hernandez took care of us from the get go. We flew in from Utah after much research to buy a truck from Ken Stoeple Ford. Sam made sure we had water and snacks after our flight and hour drive from the airport. The process went smooth and he walked us through the entire time. After we left the finance office, Sam took us out and once again went over everything making sure we were confident to get on the road. When our off brand phone charger failed to work to connect our phone to car play, Sam offered up his own Apple charger. We didn’t take him up on it, but what a guy to go that extra mile. Shout out to Sam Hernandez thanks so much!
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September 2023 by amado jasso
Our 2019 with 25,800 miles went limp on us and the steering locked and the brakes failed when backing out of the parking space. The wrecker service took it in that Thursday before noon. I wasn't provided temporary transportation even though it was covered under my insurance. They said they couldn't provide it until they knew there was an issue. Well we got a courtesy ride home. We heard nothing until Monday afternoon when they claimed they find anything wrong .That it was working fine and they couldn't pull a history code on what had happened. They told me I'd have to pull a code with I have no idea what if it happened again. So we picked it up and I managed to drive it home. It's been sitting there ever since because when I push the brake it starts gradually going down to the floor that there's no clearance for my left foot under the brake pedal. I know for damn sure this isn't right. To top it off the service advisor was very arrogant and disrespectful and wouldn't let me voice my concerns. She was only directed her diagnosis to my wife who doesn't understand mechanical issues. The advisor who does as she pleases was Peralta and Cameron isn't any better. But I'll leave at that! We don't plan on setting foot there again. Beware ⚠!!!
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August 2023 by Ian Inglis
Had a great experience buying my pick-up at Ken Stoepel Ford. The place was clean, well-organized, and efficient.Our sales rep Steve Black was extremely courteous and pleasant. He also was quite knowledgeable about all the Ford products, an all-too-often missing ingredient in sales staff. He stayed overtime to complete our deal and never rushed us. My wife and I were so thankful for his help!The financial rep Benjamin also was nice, knowledgable, and professional.All in all, the best experience I have had purchasing a motor vehicle.
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August 2023 by Antoinette I.
After losing our year-long "disagreement" (fight) on whether or not we needed a truck, my husband and I headed out from Austin to Kerrville to look at the one he'd found online that was at Ken Stoepel Ford. I was grumpy and had plotted to convince him how awful the truck, the salesman and the dealership were after we looked at the truck. But my mood got lighter as soon as we walked in. Everyone at the dealership was so friendly. I really softened when we met Steve Black. He was just incredibly nice, sweet even, way low-pressure and had the patience of Job. My husband is a detail-guy and asked poor Steve a bazillion questions. Steve knew all the answers. We ended up getting the truck, my husband loves it, and I wish Steve were our next-door neighbor!
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July 2023 by Matt Duncan
I have nothing but great things to say about Ken Stoepel Ford. My family is a Ford family we have only ever owned Ford's and currently own 4 of them now. But when our newest vehicle (2014 Edge) hit 170k miles, we figured it would be a good car for around town but we probably need something newer for trips and such. We frequent Kerrville often and decided to check the Ken Stoepel website where we found a low mileage 2018 Edge Titanium. We immediately headed to the dealership to check it out. When we arrived Steve Black met us at the door and he went above and beyond to let us look at and drive this car. He took the time to talk with us crunch all the numbers and make sure we were happy with the price and the car. We then met with Juan Rodriguez to do the paperwork and let me tell you this dude is awesome!! He went through all the paperwork with us, explained all the additional warranty stuff and had us out the door in less than 30 minutes. These guys are Great and I'll definitely go back to them when I need another vehicle!