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January 2024 by Tanya S.
We love Ken Stoepel Ford! We've purchased tons of vehicles in our lifetime and dealt with some awful dealerships. Ken Stoepel is not one of those! They're awesome! We've purchased several vehicles for ourselves there in the last few years plus referred tons of friends who purchased and loved Ken Stoepel as well. Our salesman Marselo is amazing! Always there when we need him and ready to put up with our crazy vehicle buying adventures! Super great guy, we highly recommend him and Ken Stoepel Ford.
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October 2023 by Melissa O.
These guys are simply AMAZING! I made an inquiry on a certified pre-owned Ford Bronco and was immediately contacted by Mike Nobles. The entire process was done via text messaging and was able to get an awesome deal with my trade in. Mike got everything approved for us to just drive up there and sign away. No hidden fees...just straight forward! When we arrived...we were immediately greeted by Mike and Marselo Chavez.The Bronco was better than what we expected...clean, detailed and ready to go to a new home.Yay! We made our way to Finance Manager, Ben Gardner, and was very very please with his professionalism and financing terms. He was super fun to work with and made all the financing process a BREEZE! Marselo went above and beyond to explain all the features of the Bronco to us and even set up the Ford Pass membership on my phone. Just amazing service all around! This trio (Mike, Marselo, & Ben) demonstrated team effort to delivery a superb customer experience! Way to go guys! I highly recommend Ken Stoepel and their team! I'm coming back for the Bronco Rapture one day! For now, I'm loving my Ford Bronco Badlands! Thank you so much!
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August 2023 by Antoinette I.
After losing our year-long "disagreement" (fight) on whether or not we needed a truck, my husband and I headed out from Austin to Kerrville to look at the one he'd found online that was at Ken Stoepel Ford. I was grumpy and had plotted to convince him how awful the truck, the salesman and the dealership were after we looked at the truck. But my mood got lighter as soon as we walked in. Everyone at the dealership was so friendly. I really softened when we met Steve Black. He was just incredibly nice, sweet even, way low-pressure and had the patience of Job. My husband is a detail-guy and asked poor Steve a bazillion questions. Steve knew all the answers. We ended up getting the truck, my husband loves it, and I wish Steve were our next-door neighbor!
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April 2023 by Lisa K.
Much better experience yesterday! Mike Veselka took care of me and Michael Nobles is always helpful and kind.
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May 2022 by Robert G.
Saw a truck I wanted, found Steve Blacks business car he left with my wife at the business she works at in Mason Texas. Gave him a call and told him what I wanted, when I arrived at the dealership he had the truck out from ready for me to test drive. The purchase was seamless and I was out the door in no time. If your looking for a new or used vehicle go see Steve and he will take care of you.
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May 2022 by Michael C.
I have no idea where to even start with this. This is two years in the making. Spent $30k on a truck, 3 months later my dashboard goes out and i bring it in to get serviced, told they can't find a issue, alright. Second time a few months later same thing, same outcome. The service department worker "Cameron U" has been absolutely horrible to deal with from those two occasions, smart ass comments and laughing at me when i told him about my issues with the truck. The last time i brought it in he actually acted a bit better but when out processing my truck made another smart ass comment "well, maybe that last time you slapped your dash it fixed the issue. Sorry we couldn't fix it". Idk how the dealership can't find a bad wire even after telling them if i slap the dash it corrects itself and the dash comes back on, they had it for a week. Never called me, i had to call them for updates. As every single time i've been told i'd get a call back, i never did. Ever. The only time i ever got a call back is when i was BUYING the truck. I guess they wanted my money? Once out the door "fuck you" basically is all i've gotten. Was told I had a limited extended warranty when leaving with the truck, called about it and said they never told me that. Cool. Told me it would be $1,800 to Just remove my dash to look at the wiring harness and possible lose wire and that "we are hesitant to do that". But my truck stayed in the same spot for 3 days, i checked on it as i drove by daily. Stay away. Going to Ford in Boerne from now on. Idk how this service department stays afloat, can't find a issue 3 times? Give it back and say "well, its all good!" But my trucks dash literally will die while driving it and shut my headlights off at night. Its a '16 F150. Nothing old. Lemon.
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November 2021 by Jeffrey W.
I recently had to be towed to Stoepel Ford in Kerrville Texas after having a problem with a transmission fluid leak that occurred as a result of overfill by my hometown Ford dealer. I can't say enough good things about their service manager (Jim Clark), service techs, and even the wrecker service (Midway Towing) they recommended. They jumped on the problem and had me back on the road in a very short amount of time. They were truly concerned about helping me and getting me back on the road. Wonderful dealing with each of these individuals and these businesses. THANK YOU!!!
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March 2021 by Joy D.
Looking for a used vehicle & Michael Nobles helped us in finding the right one. No pressure sale, very accommodating, great experience. Then when we went to sign off on the paper work the financial guy wasn't pleased that we already had a loan in place through RBFCU, with excellent rates, & kept making comments on how Stopel could beat their rates. We also went with extended warranty through RBFCU, which was extremely lower in price with the same coverage.
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October 2020 by Michael M.
This Ford Dealership is the worst I have ever been in. If a person could give negative stars this is the Ford Dealership it should be used on. I have the privilege to travel throughout this great country. I have never experienced a Ford Dealership like this. Mr. Ford would be rolling over in his grave. I feel the Ford Motor Company really needs to take a hard look at this dealership and ask if this is the proper way we would like to be represented in Kerville, TX or any were else. I have a cluncking noise on my left front wheel and brake. When brakes are applied and turning to the left the steering locks up and will not turn all the way to the steering stop. With no brakes applied and turning to the left it still makes a bad clunking noise but it will turn all the way to the steering stop. Shana the service advisor is extremely rude, unprofessional, and dose not listen to her customers and Dave the shop foreman in no better. They are blaming all of this on my Kelderman leveling kit. When talking to Kelderman they explained that when installing this system they do not do any work on the brakes except for relocating the brake line. They re-torqued the new system that helped with the noice but still did not fix all the issues. I will take it to another shop that has more experience with aftermarket parts and custom equipment. Stoepel Ford will use any excuse to milk you out of money if you have any upgrades to your truck any will tell you that what you have installed is the cause of your problems and then have the guts to ask you why didn't you buy your truck from us. Well over priced and they are asking sticker prices. I build the truck I want online and call around the to different dealer's and each dealership I call gets 1 chance to give me their best price. The one with the best price wins. I stopped going into dealerships years ago due to all the BS you get when you step on their lot. We are customers not a dead deer on the side if the road. I feel if you have 2 people in the service shop that treat you bad and you experience this why would you think you'll get a better experience with their sales department? Here is the kicker. My dealership told them that they will be covering the cost of $220.00 to re-torque the hardware. They talked to Shana at 11:00 Texas time and asked her for the invoice she told them that she was not done with the paperwork and would email it over to them shortly. She then texted me (Yes I SAID TEXT) and wrote that the truck is done but she is waiting on payment before she will release my truck. I called my dealership and they told me they are waiting on Shana to send over the invoice they requested earlier this morning. So at 4:40 Texas time they received the invoice via email and called Shana and paid for it with no questions asked. But wait I do have a question. When did it become okay to send text messages to a customer? I picked up the truck and do you really think Shana could walk all the way out to the truck with me to review all of the service preformed? (NO) I also have a Shelby GT500 with 2,000 miles on it that just sits in my garage. It needs a oil change and a recall bulletin fixed. Do you think I will trust these jack asses with this car? (HELL NO) Took my truck to another Ford shop as the had it on their lift moving the wheel slightly side to side they noticed the draglink bar moving up 1/8th inch causing the noise and the steering to lock up when the brake is applied. With this new discovery they ordered a new aftermarket heavy duty draglink.
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August 2020 by Paul R.
I have purchased many used and new cars in my lifetime. Working with Gary Washington at Ken Stoepel Ford was one of the best experiences I have had. He was honest, informative and presented me with a clean detailed truck choice at a fair price. I purchased it and could not be happier. Juan in finance was great and helpful with the sale and extended warranties. I highly recommend this dealership!!!
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December 2019 by Hailey R.
We just purchased a car from Ken Stoepel Ford. Sam was our sales rep and went above and beyond for us. The experience was extremely easy and enjoyable with his excellent service. I would highly recommend purchasing from this dealership and having Sam as your representative. Thank you Sam!!
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June 2018 by Leandra G.
Five stars. In fact, I'd give them six if I could. I purchased a certified used Edge from Corpus Christi and salesman Steve Black bent over backwards to make the process easy for me, went out of his way to streamline the process and then, along with management, stood behind the vehicle and covered some minor maintainance issues that popped up immediately after purchase. They are consummate professionals and good people and I'd recommend this dealership to anybody!
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June 2018 by Ashley V.
I recently purchased a vehicle from Ken Stoepel Ford Lincoln and couldn't be happier with the experience. Peggy Salazar is awesome and made the entire process so easy. We had a quick conversation on the phone about what I was looking for, and when I went into the dealership a few days later the exact car I wanted was sitting up front waiting for me. I took it for a quick test drive and by the time I got back I was ready to buy it. Once I got done with the paperwork, Peggy walked me through how to use a few new features that weren't on my previous vehicle and then I was good to go. She's also checked in with me a couple times to make sure I'm happy with the vehicle which is a nice touch. I highly recommend Ken Stoepel Ford Lincoln to anyone looking to buy a car. The entire staff is so friendly, knowledgeable and treats you like family the second you walk in the door. They truly put the customer first which is rare these days. If you do go in, make sure you ask for Peggy! :)
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February 2018 by Gina G.
Five star service! I was so impressed with the process and service my husband and I received at Ken Stoepel Ford. I am super excited that Steve Black has joined your team! He has been our go to guy for many years now. He has always been up front and honest with us and we got the same beautiful service from him this time as we bought our new Ford Escape! If your looking for a great experience buying a new ride, I recommend seeing Steve Black at Ken Stoepel for an honest no pressure buying experience. All staff was courteous and helpful!
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December 2017 by Josh C.
I purchased a 2013 Ford F-150 Lariat from this dealership that I found online back in 2015. We were able to get all of our questions answered over the phone and additional photos sent to us so the process went reasonably well. Since we were buying the vehicle from California I had my parents stop by and test drive it. My wife and I worked with Benjamin Gardner throughout the process and it was pretty smooth for a long distance purchase. They worked with us to complete all of the paperwork via fax and next day mail. There were a few hiccups when dealing with California taxes and registration but that's more due to our bank and the state rather than the dealership. They did try to slip a Window vin etching fee in last minute but when I talked with a manager about it, they removed the cost. I got an incredible deal (well below blue book) and the dealership handled the long distance purchase better than any other dealership I've dealt with and I've done this type of purchase 3 times now. Ben still calls in to check up on me and the truck about twice a year which is a very nice gesture. I'll buy from them again.
