Kerr County Federal CU is known for its friendly and helpful staff who go out of their way to assist members. Customers appreciate the excellent customer service and the competence of employees like Yazmin H., who handle complex situations with ease. The credit union has successfully provided loans, including financing for an RV, and members feel grateful for the support received. While some mention that phone calls are not always answered promptly, overall, the team is seen as honest, caring, and dedicated. Many members, including those from distant locations, trust Kerr County FCU for their financial needs, highlighting the company's commitment to good service and helpfulness.
YIKES. I’ve been a member here for 13 years and customer service has gone downhill significantly. What a shame.
December 2025
I have had a good experience with kfcu. If you can't work with these guys you're the problem.
May 2024
I live in South Florida, but I stay with Kerr County CU. I owned my own business for 23 years. Customer service is exceedingly important to me. In truth, I demand it. Customer service in our country has depleted to that of a third world country.Kerr County CU has gone out of their way to take care of me, and I am truly... read full comment
