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February 2024 by Ian McLeod
Talk about a strange turn of events. I could never stand this store about five years ago. I found people to be rather rude and unprofessional. That time has passed, and I am happy to say that they have won me over. I walk in and was treated with respect and kindness. They even have veteran parking. I place a large order for 4/0 electrical wire. Sat down had a coffee while they cut me over 100ft. I felt bad because it took a lot of work, but I am so grateful. They even offered to help load my orders. The following week I was covered in mud from working on my land to return a tool that did more damage than good. They refunded me for the tool without issue. I get my VA discount there. Only 4 stars because one or two people can be rude when asking for help at times. However, still a BIG change than it used to be.
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February 2024 by Tammy Ford
It's Lowe's you know, they have it all! The staff is helpful, and there is always someone available. The garden section has the nicest folks & the paint counter is hit & miss. Some days they are great & helpful. Other days, not so much!!
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February 2024 by Beverly Horner- Skornik
Thank you JoJo, for your time, effort, courtesy, and determination to getting solve my delimna. You deserve so much more than a thank you. OK LOWES, you have a GEM In JoJo. Thanks again for solving an unsolvable problem.
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January 2024 by George Rodriguez
Best Lowe's in town and the only Lowes for miles around. Conveniently located right off of Interstate 10. Easy in and out. There is plenty of parking. The associates are helpful and knowledgeable. There is a great selection of building materials, plants, and landscaping material and tools.
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January 2024 by Julio Herrera
Great store and helpful staff
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January 2024 by Indira Maharaj-Mikiel
Staff were so very helpful
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January 2024 by Aimee Ralph
My husband and I went into Lowe’s in Kerrville to just look at a new washer and dryer. We walked out with a new closet setup, washer/dryer and a refrigerator. The staff was extremely helpful and I want to give a huge shout out to Matt. Was so knowledgeable and made sure we had everything for our upcoming projects. He stay late to ensure the sale went smoothly. Matt and Lowe’s definitely has a long standing customer.
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January 2024 by Rex Dickerson
Picked up 4 gallons of paint and primer. The employee at the paint center was very helpful and helped us color match our previous paint sample. Had some helpful suggestions about the type and grade of paint to use on the exterior of our house.
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December 2023 by Ramiro Ramirez
Good Experience
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December 2023 by Tsnami aka Nami
Horrible customer support does nothing to help what so ever. Install team who are they? I do not know just livid beyond words. Not receiving any help just getting told I am so sorry about that amd we can escalate this and someone will contact you. Nobody from this Lowe's has called me other than the first thank you for buying from us. I wish I can give a negative review but it will not let me at all. At the point of driving the 73 miles to this store and getting a refund and going to home depot. Update they do not call you even if it gets escalated. There is no number to make a formal complaint either. Bought the appliance on November 28th and still have not recieved it.
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December 2023 by maria winter
Friendly folks work here. Willing to help, patient and prompt. If you're a veteran you get your discount without signing up on the web, unlike Home Depot that stopped giving vet discounts unless we sign up for them. Lowe's makes is user friendly, convenient and sensible.
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December 2023 by Clay Davis
Waited 45 mins or longer in Kerrville Texas store for customer service to order doors. Two pages but no one ever showed up to help me. Finally left. I guess I'll try elsewhere. ?
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November 2023 by Irma Schelsteder
If I could give 1/2 star, I would. I purchased a Frigidaire range on 9/2, delivered on 9/4 or 5. Worked great until 10/14 when I attempted to use the self clean feature. Received error code. Called Lowe's was advised to call Frigidaire. They were closed so called Frigidaire Monday morning. Held for 45 minutes before was answered via text. Finally was able to communicate with them. To make this shorter Frigidaire has been a nightmare. They have assigned this to 3 different vendors who no longer service Kerrville. I called Lowe's about replacing the stove. Was told that they only offer 48 hour warranty & I needed to call Frigidaire. So no help from Lowe's or Frigidaire. Not sure who would use self clean in 48 hours, but apparently Lowe's assumes we are messy cooks. Did I mention that I have family coming for Thanksgiving & no oven. Will be handling complaints to Frigidaire on a review for them.Just a warning don't expect customer service from Lowe's. And if live in Kerrville, Tx don't buy Frigidaire appliance as there is no authorized repair service in the area. I am so disappointed in Lowes. Really not a fan of their competitor, but they have secured my future business.
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November 2023 by William Scheiderer
USE PROFESSIONAL SERVICES AT YOUR OWN RISK! I signed a contract for a fence on March 31st. It did not finalize until November 12th. EIGHT MONTHS!!! Multiple issues with nobody to take ownership. After the sale, nearly zero response from salesman. I had to do a BBB complaint and get Lowe's Corporate office involved to get some information. Went to speak to the local store manager, he would not even come out to talk to me. Sent the Asst Manager to come out and tell me he's on lunch break. Communication is horrible, living up to their contract was a 0 out of 10, and the contractors were 'ok'. Although they had to fix my fence several times. They welded and "fixed" the wheels on my gate at least 3 times. Finally had to buy my own wheels and install myself before I got trapped in the fence. Horrible experience. Use at your own risk.Update: Lowe's replied with the cookie cutter response to call them and see if they could escalate. Had they read the message, you would see that this has been escalated through corporate already. Actually working directly with corporate for months.
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November 2023 by Chano Falcon
We were looking for 8x10 carpets. My wife found one she liked but it wasn't in stock. The clerk in that area offered to look online for the 8x10 carpet and found the one we liked. We paid for it and he ordered it to be delivered to our home. Perfect! Thanks Lowe's
