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February 2024 by Eve Christiansen
I met with Member Advocate Monica who was truly great at her job. She was able to assist me with my needs. Very professional & answered all of my questions. Her Branch Manager Nicole came over to introduced herself & made me feel so welcomed! Great experience with everyone the moment I stepped into the Kerrville Branch. Definitely ask for Monica! She will give you the best service!!!?
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February 2024 by R Wethereyet
Very poor customer service.
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October 2023 by G S
I thought Bank of America was bad. This is the worst bank I've ever delt with. I'll be going back to Wells Fargo.
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October 2023 by Sheila Gragg
This bank is a good Bank
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February 2023 by Heather Hey
I have always favored Credit Unions. I have been with RBFCU for 8 yrs now and have absolutely no regrets. I have been treated with professional respect and my account has always been extremely accurate and secure. A great Credit Union.
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September 2022 by Benjamin Rowland
After reading over some reviews, I find it necesary to say the following: RBFCU is, BY FAR, the ABSOLUTE BEST credit union (or bank, whatever you call it) that I have ever had the pleasure of dealing with, and it appears that the people leaving 1 star reviews are not intelligent enough to simply listen to instructions, or read a full page. Please DO NOT base your opinion of this place on the reviews of the 'less than average IQ' sapiens. Randolph Brooks has ALWAYS and will forever be here, by the people, for the people.Every time I call in, I talk to a representative at the Kerrville Branch, and EVERY TIME I call, they are always very respectable and well-mannered and my issue is always solved in a matter of moments! BEST... BANK... EVER!!!
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February 2022 by Debra Evans
Do NOT recommend financing a vehicle through RBFCU. If you pay off your auto loan early and purchased GAP from them they keep all the money you paid for your GAP and they do not explain this when you opt in for GAP- all they tell you is if you decide you don’t want it then you only have 90 days to cancel, not they will keep all your money. Will never finance another vehicle through them!
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January 2022 by Ian “Kinetic” McLeod
I have been banking here (The Kerrville branch) for over 10+ years now. One time I was going to leave because 3 years ago in the Kerrville branch one of the staff did not want to do their job. All I got was, “You can do this and that online.” I was disappointed. However, I wanted to give them another chance before I moved my accounts to another FCU. I am more than delighted to report I have been taken well care of by wonderful staff. They even help my wife over the phone. The online banking is user friendly. They send my 1099-INT in time. Highly recommend them.
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January 2022 by Colm Cillian
Went to deposit my pay check and was told they did not have enough personnel to staff the teller line. Since they cannot not afford to maintain a full staff I will be closing my accounts as soon as I come off mission and can clear out my deposit box.
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December 2021 by David Carr
Rbfcu Kerrville staff are top shelf
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August 2021 by Angela Whitley
Great customer service and love credit unions!!
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May 2021 by Sage Duff
Great bank. Front receptionist leaves a lot to be desired. I would rather put up with being on hold next time
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May 2021 by Mike McClung
Local employees are terrific. Down side is you can not call in to the local branch, your call goes in to some call center probably in San Antonio. You'll spend a lot of time on hold. The RBFCU mastercard is a mess, very unreliable.
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February 2021 by Dana Dinkla-Weathers
Great service and very helpful. ?
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July 2020 by Christopher Calderon
Kept asking where my place of worship was and I didn’t tell them, then I find out I don’t qualify for a membership there. They didn’t tell me why I didn’t qualify but they were sure curious where I went to church.
