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September 2023 by Humberto V.
I would recommend going to the one in Ingram, it's a little further but the service is much better. The tellers at this location are rarely ever nice and most times rude.
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February 2023 by David F.
Went into the Kerville, TX branch today to inquire about some savings options. The person I spoke with came across as though they could care less about whether I moved my money there or not. Came across as though I was wasting their time. Won't be putting my money there.
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November 2022 by Polly Leach
Love this bank
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October 2022 by Daisy Salinas
Have had this bank for four years almost left before but one of the ladies convinced us to stay. Staff cares more about being right than getting down to the problem. Most of them are not friendly. It's always one thing or another. And it's always someone else's fault never the person you speak to. Will be closing account soon.
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July 2022 by Michael Keeney
whatever you do, dont listen to the review bots! this is the most honest review youre going to get!this bank is corrupt, whatever you do, if you have money, take it somewhere else. remaining with this bank is not the right thing to do. they are untrustworthy, unprofessional, and they impose their values unto you, the "client" or customer. its not worth it. go with someone who isnt going to squander your money. negligence, mismanagement, breach of trust, and more. im surprised these guys havent been brought up on federal charges.security state bank and trust is a lie, dont buy into it. i hope this review gets seen, and influences some folks to go to a different, more trustworthy bank!
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March 2022 by Noel M.
We purchased a manufactured home in a hurry...it was a very good deal. we were hoping to lower payments (from a 425k home in Center Point to a 137K in Ingram). We rushed to sign papers and when the dust settled, we were paying SEVEN PERCENT INTEREST and the mortgage term was 15 yrs. instead of 30. NO ONE EVER P0INTED THIS OUT TO US! Our payments were HUGE and we ended up selling after 7 months. TAX TIME...NO DOCUMENTATION RE: MORTGAGE INTEREST PAYMENTS OR PROPERTY TAXES PAID...i mean, ISN'T THAT AN IRS REQUIREMENT, a 1099 or something??? additionally they were unable to tells us how much we paid in property taxes, which were actually COLLECTED BY THEM AND PAID TO THE COUNTY ASSESSOR. STICK TO THE BIG BANKS...
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March 2021 by JT Ausbrook
I have been banking with Security State since 1998 or so. It's hometown, people I grew up with, went to school with...it's always been trustworthy.
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November 2020 by ardis shanks
Over the years I have used several other banksNone compare with the service at this bankI will always keep my account here?❤️?
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November 2020 by Joy B.
The employees are helpful.
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May 2019 by Joe
Security State Bank and Trust. This is one fine for excellent customer service in all depts. If you like
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January 2019 by Fernando Jasso
even though Lobby was closed went through drive-thru and take care of business without any problems
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November 2018 by shannon marion
Lilly provided excellent customer service when I called for help.
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February 2018 by mikael nichparenko
id say go with another company if you dont want your money mismanaged.
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February 2018 by Carol J.
I beg to differ with Valeria. I do not have my personal account with Security State but do the banking for my condo. Every time I go in to the bank to do any business, I am greeted with warm smiles and friendly faces. When I have needed assistance with anything, there has always been someone ready and willing to help me and answer any questions. I can't imagine how she could have such a negative experience. Are we talking about the same bank?
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February 2018 by i strauss
Not a fan of people here and their discriminatory ideals. customer service isn't very good. problem solving is at an all time low, and respect is non existent. i am a client/customer and i would never recommend this particular business/branch to anybody. the employees seem clueless and nothing gets done when it has to. also, emails get ignored, phone calls get skipped, and ive got unanswered questions from 3 years ago. thank you for nothing security state bank and trust. any other bank is better than yours. these guys suck. period. -just another human.
