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March 2024 by Ben O.
The unfriendliest T-Mobile store I have ever been to. I have been with T-Mobile for over 20 years and couldn't be happier with them but this store makes me almost want to change carriers. I have never met such an unfriendly group of people, including the manager at this T-Mobile location, avoid at all costs not worth your time.
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February 2024 by Jennifer Rubino
I came into this store with an issue that couldn't be solved online nor even on the phone. Chris was the first person who helped me and got me in the right direction. Then his shift ended, and then Santos helped me. The issue is completely resolved, and everything on my phone is set up and working perfectly!!
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February 2024 by Susan Brennan
Santos gets 25 stars And a no tax $100.00 bonus.Yes you do it And I will be back at the store in 2 weeks to check on him getting this BONUS. !!!
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February 2024 by Christie Leathers
There was no wait we walked in and we were helped immediately I bought my phone and I love it ?
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February 2024 by Stephanie Ayers
Always friendly stuff. Andy has always made our transition and transitions smooth.
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February 2024 by Raven Stillwell
Santos was helpful and very nice. I called in advance, they were able to help, and they recognized my voice when I came into the store. 10/10
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January 2024 by Valerie Barr
Took care of my problem quickly and professionally
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January 2024 by Rebecca Kinnison
Useless incompetent staff. I’ve had to go to other T-Mobile stores to get anything done. The only time you actually get helped is if the district supervisor is there!!!
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January 2024 by Judy Chase
Santos and other members of the Kerrville team go well beyond the call of duty with regard to customer service. I required a replacement phone and feared the loss of my treasured photographs ( and my contacts ).... Santos retrieved both for me and graciously answered a number of questions. He is truly an asset to the team!
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January 2024 by Nick Rojas
I was welcome and greeted and was helped and very good T-Mobile workers Santos and Harvey thank you
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December 2023 by Ryan Stephenson
Always had goo service here until they tried to scam me today. Went in to do the iphone 15 upgrade (second in less than 2 weeks) and the employee tried to tell me that store policy is that you MUST buy an accessory in order to buy a phone which is both fraudulent and illegal. I have reported them to T-Mobile customer service and will be reporting them to the Texas Attorney General as well.After calling out the sales guy for lying, the manager, Harvey, doubled down and said I had to at least buy a phone charger since one didn't come with the phone. (the whole reason apple stopped adding them supposedly was to cut down on e-waste, forcing a purchase would be self-defeating) and then kicked me out of the store when I told him he was lying and got angry.Harvey, you're a liar and a thief and I'm going to report you and your store every place I can.
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November 2023 by Nicholas Bain
Santos helped and and got me everything I needed he went above and beyond when it came to finding a case and screen covers. Perfect applying of screen. Beautiful Customer Service!
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November 2023 by Josh Rodriguez
Great customer service. Friendly staff - very helpful. 10 out 10 experience!
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October 2023 by Boyd Bilger
Good service, knowledgable about wireless Internet. I purchased and am happy so far. Ditched old ISP.
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October 2023 by Klaus M Schroeder
I just recently changed to T Mobile and I am regretting it already. I make a lot of international calls to my family in Germany and ALWAYS do these from home using WiFi and with AT&T there was never a problem and no extra charges. T Mobile charged me $160 extra for calls from home as they claimed I used their network (which I didn't as the WiFi logo was on my phone as always). I went to their Kerrville store and they told me they would reimburse me but later reneged on their promise with no explanation. They also told me to turn off wireless data roaming which I did and I am being charged again this month for international call charges. I still am not quite sure whether the Kerrville store is just incompetent or doesn't have a clue about customer service. I will NEVER complain about AT&T again...
