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January 2024 by Bob and Sherrie Palan
These guys came thru in a pinch for us today. We had some extra needs with our battery change and they took care of it right away. Super friendly staff. These young men were polite and helpful. They should receive high praise from their employers.
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January 2024 by Russell Huddleston
Sharing a friend's experience....Came into this location for a state inspection. Nothing more. Simple state inspection. Correct me if I am wrong, but I know otherwise, so don't try. A simple TX state inspection involves multiple checkpoints for vehicle 'road' safety. For whatever reason the inspector who performed this action for me felt the need to ensure that the cabin air filter in my vehicle was a necessary commodity to be inspected to ensure 'road' safety. Help me understand exactly how this filter inspection applies to road safety and is a necessary performance during a TX state inspection. This action involves going into my glove box, removing all personal items within, unhooking the box itself from the rest of the dashboard in order to access the cabin air filter compartment for inspection of said filter. How, in any state, should this ever be a mandated aspect of a vehicle's road safety inspection is beyond my comprehension. Long story short, I feel taken by this inspector's actions. I felt obligated to replace the filter or fail the 'inspection' which was not an option for me since this is a required must pass in order to register my vehicle with the state. Upon sharing my experience with my family and friends the consensus was that i was taken advantage of for my lack of knowledge regarding the details of the inspection procedures. The filter was $49.99 itself to replace and the inspection was $7. Is it that this location is struggling for sales that this unnecessary action was performed? Was it that I am a woman? Or is the inspector simply a busybody who likes to rummage through people's personal vehicle to see what they have in the glove compartment? I do not know. I am left feeling cheated and uneasy that this individual felt the need to access places within my personal vehicle in order to make an up sell or whatever his reasons were?? I would like to also point out that the filter expense of $49.99 is crazy expensive and I am requesting a full refund in response to this feedback.
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January 2024 by scott reagan
No triple A discount No State worker discount. No healthcare workers discount. No student discount ?. Right next to the state hospital but weer not willing to extend a discount. Kinda disappointing. The girl who answered the phone was polite tho...
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December 2023 by Jill H.
I might have lucked out, but everyone was friendly and helpful when I went in. I brought two trucks in on the same day and they got them in and out quickly and efficiently. One had an oil change and replaced some fluids and filters, the other had a vehicle inspection. I was greated quickly, and we got both vehicles in and out without a wait. The vehicle inspection had a minor issue that a newer employee flagged, but his supervisor had it repaired within two-minutes. It resolved the issue (and the vehicle passed) and I was not charged extra for the assistance. They provided options for what I could do for services on the vehicles, but didn't do a heavy sales push in any way. Everyone was super nice, and we were in and out quickly.
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November 2023 by Nicolas Martinez
Best way to describe this place is quick and professional. This is the only place I’ll go in Kerrville to get my vehicles serviced.
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November 2023 by Scott Morvant
The customer service was excellent. Extremely polite and diligent on taking care of the needs of the customer. The only single issue I had was the lack of manpower. One person in the pit draining engine oil, one person taking care of the engine bay, and the next trying to do vehicle inspections leaves no room for error ANYWHERE in a customers eyes. Those poor guys were on it tho. Between getting vehicles organized for the appropriate bays and looking over each others safety and work, they didn’t have much time to man the register and complete the tasks in an efficient manner. Not that I am complaining about my time there, I just noticed and felt bad for their hustle to keep the lines flowing. Luckily I had fellow customers in line with me that were all upbeat and in good moods. All in all, I will return and recommend them for service on their vehicles.
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October 2023 by Maximilian Stecker
The team here is amazing! It's so refreshing to find someplace where the priority isn't scalping their customers, but instead it's making sure that your vehicle is properly serviced as quickly and reasonably as possible. When my dad retired after nearly 50 years working as a mechanic, I never thought that I would find another that I could trust to be as honest, reliable, and trustworthy as him. Boy am I glad to be proven wrong! Kudos and keep up the great work and customer care, Texas Express!Services: Tires
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October 2023 by Paula Reynolds
Super friendly staff... even though I had a reasonable wait, they all made sure I'd been attended to. Inspection was done promptly, waiting area is comfortable. Francesca at the desk was very friendly, as were the two young men running the service bays. I will return here next time I need an oil change or inspection - highly recommend!
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October 2023 by Fernando Hernandez
Excellent service and a good attitude. The employees offer additional services that I will need in the near future. Highly recommendedService: Air & cabin filter replacement
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September 2023 by Chris A.
Oil change with e gone sputtering, next day, car broke down. Checked oil, everything dark. Poor quality seemed like and charged back service. Do not recommend
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September 2023 by Bigus Dickus
Had a great attentive staff and the Derek was very friendly and also replaced my air filters that I brought in for no cost. Highly recommend this establishment in Kerrville.
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August 2023 by cindy dawn hutzler
Needed my inspection sticker & the guys that work there made me feel like a real customer that they cared about-not an old lady getting her $7 sticker. They are always nice & do their work quickly. And special note-the office has the coldest air conditioner ever. It was a real treat to sit in there & not have to stand out in the 100+ temp.
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August 2023 by Anna Lippman
Went in yesterday 8/10/2023 to get oil change. They did my oil change but did not check air filter or radiator fluid or windshield wash. Didn't even send me my receipt in my email like I asked but made sure to send me this survey link. So please tell me what was 101 dollars???? I will not be returning. Lessened learned stay in my vehicle while getting an oil change no matter how hot it is.
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August 2023 by Irene Munoz
Will find another place for next oil change ! And their coupon don't mean any kind of savings , Rude guy in office . Yeah , I agree with the Lady who gave them a #1 star review . I was being generous with the #2 star .
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August 2023 by Bethany Johnson
I have used this business for nearly 10 years now. They have always been upfront, honest and taken great care of my vehicle. I highly recommend them!
