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February 2024 by Fred Gebhardt
We want to thank Brandi Morton at Austin Bank of Kilgore for advising us on better funding practices and helping us secure a loan. This is our 5th year operating a store, and with help like Brandi's, we are working toward our goal of becoming profitable so that we can build something that may outlive us in Historic Downtown Kilgore. We chose Austin Bank because they are local people helping local businesses. They want us to succeed because this is their community too.-Kilgore Mercantile & Music, 105 N Kilgore St., Kilgore, TX 75662
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February 2024 by Nicholas Wooten
What kind of sorry Bank in this type of economy where every American is struggling how are you going to close a bank account because the account balance was $0 for 24 hours while there is a pending deposit
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September 2023 by Craig Reiland
A great bank to do business with
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August 2023 by Daniel Green
The worst customer service on the planet it says 24/7 customer support, but I have called every day for a month and it says unavailable. It’s also the only bank in the entire world that you cannot call and check your balance because they want me to go to the ATM and charge you five dollars to check your balance.
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August 2023 by Ashley Hayden
Just call customer service and it explains why it gets one star
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February 2023 by Jimmy Page (Zepp)
I have run my LLC accounts through Austin Bank for a couple of years now. They make it easy to deal with some of the unique characteristics of the contract work I do. I appreciate the local aspect of the bank as well!
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September 2022 by DH Odom
Austin Bank is thorough not flashy. I like it, trust it, & intend to be there for the long haul. BTW, it's only a few minutes from my house which is convenient
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May 2022 by Hannah Jordan
I’ve only had this bank for 3 weeks and I’m already closing it and moving on to another one. I had to reopen my account, they wouldn’t take the card I was trying to reopen the account with because it didn’t have my card, no other banks do this. I had to go back and forth to several people because nobody knew anything. I was only trying to get my paycheck to just go buy groceries and formula. The lady that told me to come back in an hour and my paycheck would be in there, was no where to be seen whenever I came back 3 hrs later. None of the tellers know anything about how to actually do their job. Not to mention their banking app sucks. Like? Come on? I recommend Chase bank to anyone looking for one.
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December 2021 by leon henderson
Check on fraud entry that would have withdrawn money from my account.
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October 2021 by Walter
Friendly Staff and helpful, anytime I have ever needed help on a financial matter or account question staff has been quick to respond.
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September 2021 by Tom Rhoads
Dont believe the information on Google. It says the bank is open on Saturdays, but when you get to the door, you'll find that only the drive thru is open. Go to East Texas Professional Credit Union instead. Their lobby is actually open on Saturdays.
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August 2021 by donna Edinger
I am frequently amazed at the politeness and pleasant clerks at this Kilgore facility. Both male and female employees have treated me well over these 15 years and I go there weekly.
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August 2021 by Morgan Taylor
Worst bank in Kilgore. Hands down. Money comes up missing and then they have no clue why.
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August 2021 by Brittani Wayman
Thank you Amanda for taking care of me!! This bank really does TRY to help you in every situation.
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April 2021 by Thomas Uphus
We have been with this bank for years and have always received great service from inside and at the drive thru.Thomas
