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November 2023 by Charles Spearman
I needed to get my AC central unit control installed in my car so that I could finally get cold air since it was stuck on heat.This was Back in the early part of September 2023 and before I give the reason for this negative review, I just want to say that the mechanic did a good job in installing the ac central unit so I could get access to cold air, but he told me that there is more work that he has to do in order to get the controls to work so I can get heat. The mechanic’s manager had told me that so far I owe about $150 and it would cost me around another $687 for the mechanic to continue working to fix the heater controls since he would have to take some things in the car under the AC control unit apart to find where the internal missing part fell. I told the manager since I didn’t have the $687 for the mechanic to continue, I’d have to schedule for a later time in early October 2023 since by then I would have enough money to pay for the mechanic to finish. So we agreed on a later time and date which was in early October so the work could be finished.On that appointed day in early October, I came back early before the place even opened up and when it finally opened, I noticed that the mechanic that originally worked on my car wasn’t there and the manager told me that they wouldn’t be able to get to me that day and that whenever they do get to me, it was going to cost me more than the $687 that was on that estimate since he had to call around to get the price of the part and called me back. He called me back and told me that the part would cost $1400 and the labor would be over $1000. I told him I’m not able or willing to pay that much just to get the controls to work for my car heater when I only paid around $150 to get my cold air control to work. For about $2400 or more, I could get another car from an auction which the heater and cold air works. Since I felt that this shop was trying to take advantage of me financially and rip me off, this is why I do not recommend anyone coming here to get their car fixed.Service: A/C installation & repair
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October 2023 by John Fruge
Staff was friendly and helpful. I do appreciate that but my complaint is the price. Took my vehicle in to get an alignment and was told they couldn't do an the alignment because I needed parts replaced in the front end. I appreciate them telling me but what I don't like is that when I came to pick the vehicle up they charged me $65 for a diagnostic fee. I didn't ask for that to be done. They didn't do the alignment so why am I being charged. I asked the salesman if I get the parts fixed and bring my vehicle back if the fee they charged could be added to the alignment charge. I was told no that was a separate charge. Other automotive stores in the area have deals like this. Will be going somewhere else with better pricing and a focus on making the customer felt understood and taken care of.
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October 2023 by Jerry Medford
The first time that I used Automotive Super Center was several years back. We had a custom Ford van and were loaded to go on vacation to Florida. It was on a Saturday morning. Grandma’s favorite seat was the captain’s chair right behind the driver’s seat. The seat belt retractor would not release the seat belt on that seat. I drove to Automotive Super Center, explained my dilemma. Tim immediately put a technician on it and we were able to get on our way and the charge was extremely reasonable. Keep in mind this was the first time I had ever been to their shop. They have been my go to shop for automotive needs since that time and I have never been disappointed with anything they have done. I will not buy tires anywhere else. I have always felt that they genuinely appreciate my business.
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September 2023 by Keira Hollis
Honestly would rate it 0starts if i could. I took my car in for a simple light being on, my break light, and yes i know the ins and outs of my car and so does my boyfriend. When i dropped off my car i had absolutely NO ISSUES. When i picked up my car they were talking about my front end suspension shocks and hub assembly (nothing that i asked to be looked at) I took my car and i was on my way to tyler. About 15 minutes into driving to tyler my car started making a VERY LOUD humming noise so i pulled over to see that THEY ALSO DID NOT PUT MY ENGINE COVER BACK ON!!! My ABS Module had been messed up some how and my car started to overheat, PROBLEMS I HAVE NEVER HAD! I take care of my car and do regular maintenance and have NEVER taken it to a shop! There’s no telling what they did to my car and they were not willing to fix any of the damage they caused! DO NOT GO HERE IF YOU CARE ABOUT YOUR CAR AND/OR YOURE A WOMAN!!!!
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September 2023 by Brenda Smith
Buzzy and the men at this Auto Super Center always treat me like family. They know me by name and they know if a light comes on I'm coming to them. I work too far from home to end up on the side of the road. These men I trust like brothers and sons to diagnose the correct issue and get me on the road safely. They also know I work for a church in Tyler Texas and I'm not financially wealthy so they keep things reasonable. I'm still under warranty but i still place my trust in them 1st before even considering the dealership.These are good men you have working at the Automotive Super Center on Hwy 259 in Kilgore Texas.Brenda C. SmithServices: Auto engine diagnostic
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September 2023 by Debbie Head
Love this place! I have all our cars maintained here. As a woman its nice to have a place I can trust to repair our cars and not worry if they are honest. Friendly and honest!Services: Air & cabin filter replacement
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August 2023 by AJs Gaming
This is one of the best mechanics I have ever been to in my life. From the hospitality to the quality of service. I live in Florida for school and my sister was in the icu on life support and I was trying to get home in Dallas Texas to see her. And my car broke down 2 1/2 hours from home. Michael help us immediately with our car after hearing our situation and got his best technician tommy to look at my car. He diagnosed it after 15 minutes. He was very quick with it. They helped me with my money situation I couldn’t pay the whole price and they helped me negotiate the price. The very next day the had it fixed and had us on our way.
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August 2023 by Grev Stembridge
This repair center is not worth the effort. I called and made an appointment after the tech, Jay, told me they could get me in to check my AC. I dropped my truck off at 7:30 that morning and went back to work. I called at 2 to check in and i was told that the truck was in a bay. I went back up to the Automotive Super Center after 3:30 that afternoon after I got off work and they had not even looked at my truck. The apology i got was "sorry bud". I would recommend going someplace where they will actually work on your vehicle. One and done for me, my family and anyone else that learns from my experience. I hope this post saves others some time and frustration.
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August 2023 by Karin rogers
Amazing staff and service. I’ma professional driver who was delivering to the turn of Kilgore Texas. Unfortunately my air conditioner decided to die in that Texas 104 degree heat. I was desperate for help and going on Google I was only .01 mile from this business. Jay answered the phone and after checking with the crew told me to come in and they would help me. I pulled in, went inside and before I even did the customer information with the desk they were already looking at my vehicle!!! Seriously??? I tried to get in with ford who informed me they couldn’t see me for two weeks!!!These guys fixed my van and had me back on the road in a shockingly short time.I only wish I lived closer so they could take care of my van all the time.Thank you thank you thank you, guys!!!!
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August 2023 by Amanda Hebert
I have been a loyal customer to Automotive Supercenter for about 10 years. When the Kilgore location opened I was excited, but not sure at first if I would get the same service. The team in Kilgore, did not disappoint! They have taken great care of me.
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July 2023 by Kelly Hunter
My alternator gave out on me for days before moving to the East Coast. I explain the situation to the guys at the automotive Supercenter and they got my truck fixed in time for me to pick up my U-Haul trailer and to make the move. The guys are friendly service oriented and definitely recommend this place to anybody and the prices are fair.Services: Electrical repair
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July 2023 by barry jenkins
Took us in just before closing time on a Saturday afternoon. Mgr Mike and the tech were friendly, courteous and efficient. Took care of our tire problem in about 30 min with no upsell or drama. I have many years in the car maintenance/repair business and this the way you treat customers.I'm new to the area and this is where my cars are going for every service. Great job y' all.
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July 2023 by Tate Joyner
Our experience with Automotive Super Center in Kilgore was great. Our family was 5 hours into a long road trip to the east coast when we ran into troubles with our car's alternator. After we arrived 15 minutes before closing on a Saturday, the team stayed 2 hours past closing time to locate a replacement part for our car and install it. We are incredibly thankful to the team for going above and beyond in helping us to get back on the road again with minimal lost time.Service: General repairs & maintenance
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July 2023 by Patrick Newton
Get a lot of my truck work done here. Last time we had a couple of hiccups but the store manager Tim called me personally and we resolved the issue. Will use them in the future.
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June 2023 by Caleb Peterson
Wondering what the point in making an appointment is when they can't get to it for more than four business days after the appointment time.