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March 2024 by Jonathan Williams
Unfortunately, on the day I last visited, there seemed to be mass confusion at the drive-through window. The first person that began taking my order did not understand English very well or could not multi-task. For the first time ever I could audibly hear three different people trying to get my order entered correctly. It was very frustrating having to repeat myself over and over. But, we survived. The food was delicious. Hopefully, they can improve their choices on the personnel they decide to place in that particular position moving forward.
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March 2024 by The Chicken Lady
We chose to go through the drive through to get dinner to take home. We went at dinner time, so expected a little bit of a wait, but sat in the drive through for nearly 40 minutes. Got to the first window and repeated the order and paid. Got to the second window and they tried to give us happy meals that were not on our order. Repeated the order again and then the person disappeared to the back. Another 10 minute wait, but finally were handed bags. We pulled forward a bit as to not block the line to check that everything was there, but it wasn't. We parked and went inside with the receipt. Waited an additional 20 minutes at the counter to get the rest of our order, but of course the items we had already received were cold. Needless to say, a very frustrating and disappointing experience.
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March 2024 by Macy Williams -Lethal
The kiosk messed up our order while me and my husband were on our lunch break ... Word to the wise go through the drive
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February 2024 by Scopes Nasty
We ordered online drove to the location and still waited over 45mins for our food and after that the order was incorrect!!!! Honestly faster to just drive to Longview and to McDonald's and bring it back to Kilgore. There do have a play place probably the only reason this location is still in business. Worst McDonald's service I have ever experienced
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February 2024 by Doneshia West
This is the most disgusting McDonalds in East Texas. They've food poisoned me and my kids twice now. Won't be going back. Cold food with grit in it, severely disgusting.
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February 2024 by Madison Gardyszewski
I ordered an iced latte. I watched them reuse a spoon after mixing someone else’s drink. Whatever idc. But I take a drink and suck a bunch of chunks through my straw. At first I thought it was food as I just ate a breakfast burrito, so I take another drink and more came out of my straw. Very
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February 2024 by Jonathan Egger
Can we close this branch down and get a new one? Either the management or owner is subpar AT BEST! Maybe both.
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February 2024 by Toke Colin
Fast and friendly service. Cleanest McDonald’s that I’ve been to so far. My little boy loved the play area.
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February 2024 by Danny newlon
This place is a joke!
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February 2024 by Dawn Villarreal
I am in Longview visiting from Dallas and I must say that the quality & taste of food is 100% better here in Longview. My Big Mac meat was seasoned and made with love, not just tossed carelessly with the contents all over the box like in Dallas ?My fries were hot & fresh ?Received good service as well ?Kudos to you McDonald's ????
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January 2024 by malinda pyle
Drive
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January 2024 by jahel herrada
Past few times I've dined in, it takes 30+ mins to get your food. If you're lucky maybe you get your drinks before then. Drive through is faster. So next time I'm going through drive thru and then going inside if I plan on eating inside. It is one of my favorite McDonald's tho, cuz playgrounds are rare and this one has a pretty big one and spacey dine in area with a cool light up table.
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January 2024 by Junior Meraz
The manager cursed us out in Spanish, and said that we were trying to steal more food after we showed her our receipt.
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January 2024 by Lacy Darby
Fast service pretty good food.
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January 2024 by Lisa Paz
Very disappointed! Ordered Quarter pounders, drove home, 12 miles! Bag leaked grease all on car seat! Meat was Raw!
