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November 2023 by Rodney Havins
Very good service there.
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October 2023 by Kim McCutchen
North Creek has been our animal clinic for years now. Each of the staff are friendly, helpful and knowledgeable. It is easy to make appointments and they offer top notch service. Highly recommend!
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September 2023 by L K
I had to use this clinic since my vet was out of town. I will say that I am now switching. Dr Hellerich is very knowledgeable and friendly, put us at ease. Sharon, the vet tech, was so personable and comforting. Miss Susan at the front got us in right away. So thank you all. Very impressed. Added bonus, they didn't recommend unnecessary treatment, they started with the basics. Very grateful to find a vet clinic that really and truly cares about pets and people.
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May 2023 by Bailey Burns
horrible at communication. they declined my dogs allergy medicine because they’re “policy” is a 6 month check in that i was never notified of at the time or in the past when she was prescribed the medicine. canceled my appt last min, etc. also, the vet is rude. she was trying to get my dog to take more medicine for her rash at the mandatory check up (i had no clue was needed) and her rash was caused by her not being able to take her meds!!!!!! and when i said i’m only taking home the allergy pills (that are expensive) she responded with “well okay if you want to think you are the doctor, we will do that”
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April 2023 by KENNETH EUBANKS
We have used North Creek Animal Hospital for many years and always had excellent service. Our most recent experience was very difficult . We had Wicked for 17 years and it was so difficult to have to let him go. North Creek was very attentive to our need and cared for Wicket and us during this time. We are thankful for all their staff.
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April 2023 by Amanda Patton
The staff at north creek are some of the most empathetic people I have ever encountered. Susan showed me so much compassion on the phone. When I arrived I needed help getting my sweet girl unloaded. Susan made that happen for her. Shelby and Mandy are wonderful and so very kind. Dr. Croley was made aware immediately after Mandy looked at her. Dr. C came in and confirmed what we already knew. My sweet old lady was already letting go. The staff explained how we would help her cross over to the rainbow bridge. My girl had other plans and left us when my husband and I were out of her sight. She had been with us for 11 years. It's like she said "I'm okay, mom. I don't want you to watch me leave you. I'll be brave and go on my own"! When the staff told me she had crossed over on her own, it was instantly the worst pain in my heart. I felt so awful that she went without us. The staff at NC showed us grace, compassion and kindness. Susan lit a candle and put a sign out to let all who were entering know that someone was losing their pet and to use soft voices. I felt so much comfort knowing that everyone in the entire office was supporting us. I will never take our pets anywhere else. Thank you, North Creek, from the bottom of my heart. Bella was loved on as she let go with you ladies by her side. That brought comfort to me.
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January 2023 by Kendall Cook
The vet and staff were excellent! Very friendly and knowledgeable. We are glad to have found a vet for both our pets!
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January 2023 by Thomas Howard
I have been a client here with my dogs for over 14 years! The doctors are excellent and have put two of my family pets to sleep.It’s so heartbreaking that after all those years an office staff member can ruin that.My 10 year old dog has an eye infection and I have been waiting for this appointment since Thursday!I was running a few mins late with work and rain and called to let them know to be courteous! The man who answered the phone then began to tell me if I couldn’t arrive on time I would lose my appointment.He continued to just say he couldn’t help me in any other way since they are double booked, even though this appointment I’ve been waiting on with an ill dog for 3 days now.So I said well I might have to see if another vet can fit us in and he said “Sounds good just let me know where to send his files”!So very disappointed that he treated us like we didn’t matter after being a loyal client all of these years. They have watched my dog grow up and I hate the sweet vets can’t be the one to help him in his older age, but that’s what happens when you hire people who are not kind or helpful.
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December 2022 by KA BA
I had to make the worst decision in an owner's beloved pet's life which was to lay my sweet Chewie to rest.Dr. Corley, Shelby, Charity, & Susan assisted in helping me try every option I could afford in treating his hepatic lipidosis before facing the reality of one of the hardest decisions I've had to make. Throughout the ordeal they explained everything as accommodatingly & sympathetically as possible for which I'm immensely grateful. Also, I later received a handwritten sympathy card in the mail which was very considerate of them.Miss my buddy a lot (rest in peace Chewie), but laying him to rest unfortunately had to be done & he was handled with great care here. I'd definitely recommend North Creek.
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September 2022 by Chris Parker
It's never a great time when you have to take your animal in during an emergency. The team at North Creek where exceptional. They took very good care of my baby.
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September 2022 by curtis brown
Had a appointment at 2:30 for both my dogs they asked me to be there 15 minutes early I was 8 minutes late on the 15 minute mark. Because of those eight minutes they couldn't see me they were too booked. There is nothing that could not be caught up in eight minutes on top of not even being late for my appointment.
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August 2022 by Kelli Jo Briggs
I had never been to the clinic before but was searching out a second opinion. I called and the girl who answered seem very nice and tried to get me in quickly. However when I went to appt with my boogie bear, I was not impressed with the staff or anything else. They seemed to be very ride an almost judgmental. Thy couldn't get the blood draw nor get enough urine for the sample. Idk maybe that was having a bad day but so was I.Not impressed.
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August 2022 by Holly McGregor
Super friendly and knowledgeable staff. This team did an absolute excellent job helping me get thru one of the toughest days of my life. Saying good bye to my best friend. They were professional, prompt, and very sympathetic. I would recommend this animal hospital to anyone. Great job guys.
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July 2022 by Vicki Grinnell
The experience was so nice. We had to change vets and this group of professionals helped my dog and myself relax. Thank you so much.
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July 2022 by Lisa Mitchell
First time there today with my 2 3 month old German Shepherd mix puppies. Everyone there was extremely pleasant, caring and wonderful. Very thorough exam and meds...my three year old Chihuahua mix has his annual appointment there on Thursday morning!! They are great!!!!!!
