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November 2023 by Jamie Miller
We needed a car, same day. My husband and I drove to Kilgore because we couldn’t find the car I wanted in the metroplex. We called ahead to let them know we were coming and which car we wanted. Chrystal had the car waiting when we arrived. After a quick test drive, we bought the car and completed the transaction the same day. Everyone was friendly and they stayed past closing to ensure we were able to get the car the same day.
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November 2023 by William Green
I was there to get my truck serviced and was helped by a wonderful saleswoman named Vickie. There was no pressure and she steered me to a great used truck that they had and made me a great deal on it. The finance department was great also. I will be doing more business here and hope to see Vickie again.
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September 2023 by Lisa Fleming
Just wanted to say thank you to James Stoker at Patterson Chevrolet in Kilgore he sold me a beautiful 2023 Chevy Trailblazer I couldn't be more excited he's a wonderful salesman
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September 2023 by Samantha Gilliam
Got a new car today and I highly recommend talking to James Stoker if you’re in the market for one! This market makes it really hard to find cars in general and after looking at 8 different dealerships and dozens of cars I finally found one that had a vehicle I liked and felt comfortable with the price of. James was honest, helpful, responsive, and didn’t try to push me into a car I didn’t want or couldn’t afford. He actually kept me updated on the status of a car I had my eye on and let me know the morning it came in so we could go buy it.
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September 2023 by Jordan S
Big shout out to James Stoker on helping me purchase my brand new Dodge Charger. He was very helpful and professional! I highly recommend him to anyone looking for a new car!!
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September 2023 by Beth Carnes
Always a great experience at this dealership! I bought a gorgeous truck last weekend that had everything I wanted and the service was impeccable. Ty was very knowledgeable and informed, and incredibly patient with all of my questions. Of course I'll return when I'm ready to upgrade!
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September 2023 by Becca Villalobos
If your buying a new car they treat you like royalty but if it’s used then forget it your just chum! Never have I had such a bad experience with a dealership. We checked out the dealership in Gladewater and that’s where you can find exceptional customer service! They went the extra mile. Kilgore fell short on all levels. The service department is lazy when it comes to 3 party warranty. The salesman don’t care to help you if your buying used they also flat out lie to you when it comes to financing a used car. We got a loan from the other dealership at 7% when this dealership was trying to tell us it would be a 22% for THE SAME BANK!!! Like flat out lied.
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August 2023 by Mike Wayda
Very capable staff. I simply called to see if a car that was on the dealership website was still available, on Tuesday. I came to look at the car that day, meeting with the salesperson I spoke to on the phone, Hunter Ward. Over the next few days Hunter and I spoke via the phone, he was diligent in answering my questions. I informed Hunter I was going to purchase the vehicle and would be back to the dealership to sign paperwork and have him take me thru the car. I traveled to Kilgore on Thursday, traveling 65 miles to the dealership from Shreveport LA, to get the paperwork done and have Hunter spend time taking me thru the car. I informed Hunter I would be back on Monday to pick up the car, very smooth and painless process. The dealership, from sales to F&I was extremely attentive, polite, eager and honest. Wonderful car being experience.
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August 2023 by Tameka Jones
I was a little disappointed that the appt I scheduled via the MyChevrolet app did not appear in their system, despite me getting multiple emails and texts acknowledging and confirming the appt and all of my service requests. I now have to take my vehicle back (during work) to take care of a recall because no one was there on Saturday to do that, and that's very inconvenient. With that being said, the staff is super nice, and I did get my oil changed and tires rotated fairly quickly given they didn't have my appt on their books. I will continue to go, but I will just call to schedule my service.
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August 2023 by Teresa Miller
Great sales associate. Fantastic customer service. Informative on features. And got a great deal!
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June 2023 by Heather Richardson
Relando was a great guy to work with. I have already recommended him to a coworker. He was very chill and followed up to make sure we were still happy.
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May 2023 by Dave white White
everything was handled in a very professional manner. all accessories installed, delivered when I requested. easy sales and financing process. all around good experience.
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May 2023 by Denny Truex
Fast, friendly easyThey did not top off DEF and they did not adjust tire px after they rotated. Maybe people think that no one checks that stuff. Pretty upset about it since besides this patterson was a 10 out of 10
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April 2023 by Cheri Vaughn
All the staff were amazing in getting me my very 1st brand new car. My salesman Michael Middleton was great!!!! I will definitely tell people to get their next car at Patterson in Kilgore.
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April 2023 by Andrew Ayo
Satisfied with the overall experience of purchasing a new truck from Patterson Kilgore. Lake and Mike were very helpful. Thank You!