-
February 2024 by Alexa Muñoz
We went there to get a passport and they were extremely rude because we were late due to them making us fill put forms. We had an appointment at 9:30 but had been there since 9:20 nobody came and told us we needed to come in to the appointment room until 9:35 when a lady came out and said we were late and we would have to reschedule while being very rude, but then about 10 minutes later a man came and she told him, " your late come in", and laughed with him. They were horrible I recommend you got to the one in Longview they are much nicer and are more inclined to help.
-
February 2024 by London Matthews
The women at the desk were EXTREMELY RUDE and made nasty comments the entire time. Will NEVER come here again!
-
February 2024 by jonah landrum
Had an appointment for a passport. Was turned away as I had the wrong documents.Instead of complaining about how unfair it was I went home and got the proper documents. I made another appointment for the following week. That "Mean Passport Lady" brought me in her office and I can' honestly say her attitude and sense of humor made my day. Don't worry about all these people with negative reviews. Once you get past her no mercy attitude there is a human being with a heart
-
January 2024 by Shelby Cruz
Very easy to use
-
December 2023 by Dennis Pegues
I don't understand why the mail carrier always putting the parcel locker key in the wrong mailbox and now my package is missing because that idiot put the key in the wrong mailbox
-
October 2023 by Ethan Lewis
Was waiting for 2 packages to get delivered. The driver put one in my neighbors mailbox. And for the other package it needed a signature apparentlyI was up at my house sitting on the porch and watched her pull up to mailbox and then leave like 30 seconds later.Went to check and to my surprise no package. A few minutes later my neighbor came down and told me she found my package and handed it to me. I then get a notification that there was an attempted delivery and no secure place to leave package.She never came up to the house to try and get a signature or find a secure place.….I’ve been waiting for weeks on this so I can get my truck finished
-
October 2023 by Heather Stewart
It’s always a pleasant experience when going to the post office
-
July 2023 by Joshua M.
WOW! “The passport lady” is the rudest, most awful postal employee I have ever interacted with at any USPS office in over 40 years. I’m corresponding to the Officer in Charge after this post. You’d think a salty postal veteran such as herself could afford some manners.I left in protest. She mocked saying, “That’s the second one today.”David Knowles, if you are reading this, I would highly recommend a mental health examination for Mrs. Morris or perhaps reassigning her to a cooler environment that fits her soft skills, such as the post office in Utqiagvik, Alaska. If you need a list of mental health providers you may reach out to 988 via phone (or text in some areas depending the exchange your number is pulled from).If you are looking for passport acceptance with a friendly, courteous, and professional staff, I highly recommend the Gregg County District Clerk’s Office (courthouse in Longview, 3rd floor).
-
June 2023 by JD (Subie)
Everyone was super nice, passport service was quick and easy!
-
June 2023 by Pina Rangel
I give it 5 stars we went to get passports and the lady was very friendly and excellent serviceThank you
-
March 2023 by Michelle Turner
Don’t schedule here!!! This is my first time in my 42 years of life writing a bad review. The lady working the passport office made us leave and get photo copies of all the documents. I left and came back just a few minutes after my appointment time and she wouldn’t process one of my kids and this caused me to have to reschedule. I could go on and on but you don’t want to read a book! I decided to go to Marshall and they rock!!!
-
March 2023 by Andra Dankers
We went to the Kilgore post office by appointment to file for passports for our family. It is obvious that the kind lady that helped us has been doing this a long time because she was very quick and efficient. She made juggling a lot of different papers seem effortless. I would recommend using the Kilgore post office to anyone in the area needing to get a passport.
-
March 2023 by Tim Parker
Our small town post office. Of course they get 5 stars!!
-
October 2022 by Adileni Cornelio
I Had to schedule an appt for my husband at this location because Tyler didn't have any available and despite all the bad reviews he had an excellent experience, The lady who helped him was very nice! Don't let the bad reviews keep you from scheduling here.
-
September 2022 by Daniel Städeli
We drove here from North Dallas since there were no appointments available in our area for 3 weeks in Dallas and within 80 miles. Despite the very bad reviews, we took our chance. We had a pleasant experience. We had all our documents ready and the lady was great to work with. We hope to have the passport back in time fir our trip.I recommend you give it a try…but make sure you have all recommended documentation ready when you go.
