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September 2023 by CHRISTOPHER ROLLINS
My sales representative and finance officer went out of their way to get me the truck I wanted. Michael and Beyers were top notch. The floor mats that were advertised to come with the vehicle were unavailable which was a bummer. But these two men did exactly what I needed them to do, put me in this truck. And they maintained transparency the whole way through. I will absolutely give them my business again. This purchase was huge for me as it was a lot of firsts: my first truck, my first vehicle under 50,000 miles, my first vehicle that wasn't ten years old. Thank you, All American Chevrolet, and your employees.
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September 2023 by Alice Yuan
Staff were responsive and transparent throughout the whole experience. This was our first time ordering a new car and our salesperson Brian B. made the process relatively easy. Electric cars are not as commonly sold and the staff were willing to learn the process and assist with paperwork needed for obtaining the federal tax credit for our Chevy Bolt.
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September 2023 by L B.
In regard to my earlier post on 9/1. All items have been resolved to my satisfaction. Netoshia the General Sales Manager contacted me and arranged for all of the items to be completed at a local Dallas area dealership. I appreciate all she did to quickly address my concerns. I am completely happy with my purchase now.
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September 2023 by Molly N.
Worst service ever! Have taken my Tahoe to them now for the 3rd time and still same issue. Serviced in May 2022, September 2022 and now September 2023 Had me drop of on Monday called on Tuesday for a status as I need my vehicle only to be told 3-5 days for a diagnostic! So why did I drop it off if it wasn't even going to be looked at. Now we have someone who is and I quote" Thoroughly looking at it". Due to the fact that the part they changed out twice before already may not be the issue. Now I cannot get a loaner because they have none and without a diagnosis I can't get a rental via my warranty. Do yourself a favor find a different dealership to service your vehicle! One star is being kind! If I could do ZERO I WOULD !
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September 2023 by Vanessa Speed
Excellent customer service! Yesterday was my first time being there and it was truly wonderful all the way around experience for my husband and I. We look forward to driving our new car and will definitely come back in the future for anymore vehicles needs and deals. Gotta give a huge shout out to our car sales man Chad! Thank you for all that you did and continue to do for us! We appreciate the honesty!
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August 2023 by Vanessa Hodges
Doug was great, so down to earth. Asked appropriate questions to help us meet our needs, never steered us in the wrong direction or tried to push us into a decision we didn't want to make. He was patient and made us feel like he was there just for us. We went there to get an idea of what we may want and ended up buying because of him. You need more employees like him. Made our experience amazing.
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August 2023 by Michael Mears
Our salesman was great (Michael Long) and Eddie in finance was awesome. We came with our own financing and he made it seamless and me and the wife had some great laughs with him. Also, Kevin Murray is great! We have bought about 3-5 cars from him when he was at patriot and the guy is top notch. I've bought numerous cars in my life, and I can always tell the cheesy and predator salesman and the guys at your place were definitely not that. Great experience and I'll send people your way!
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August 2023 by Eric Smith
Wanna just say Chad was amazing. Help my mom find the vehicle for her, and a deal that she was happy with. And Eddie in finance who finalized the purchase was great! He made use fill at ease as if we we're personal friends of his. The environment their was so calm and friendly, you almost forget you're there buying a vehicle. To me that's the what car buying should feel like.
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July 2023 by Victor Z.
I had gotten my first car from here a 2017 Chevy Cruze pre-owned, everything had seemed fine at first but during the process of signing papers for the car someone I had went with had notice a dent in the car, I didn't mind since i was told it would be taken care of, took nearly 2-3 months to finally get an appointment. When picking up my car I expected the scratches and dent be replaced by new parts, I thought completely wrong all that was done was them "covering" up the scratches with a pen that was a completely different color than the car and was told that's all they could do. This was a couple years back but it still bugs me how they're still able too be in business.
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July 2023 by terry nass
Outstanding service and professionalism from the service department ! Had both my pickups in for different reasons and they did a quick turnaround on repairs and service. Special shout out to Justin,Shawn and Amanda for taking care of my wife and I pickups ! You guys Rock !Came in for an oil change in my pickup and ended up buying a 2023 chevy Colorado . Special thanks to Deshawn for making this happen The wife is beyond excited. Thanks to the entire sales team such a pleasure to work you all as it was very easy and painless. Will continue working with you all .
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July 2023 by Katrina Acevedo
My Sales person Austin was amazing he made my experience completely amazing he help me find my dream car within a reasonable price I was so comfortable and at ease during the whole process I will definitely recommend him when purchasing you next vehicle Thanks Austin!!!! ????
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July 2023 by Aleesia Martinez
Mr. Mcgee was very patient and made sure that I had exactly what I wanted before left the lot. I was not anticipating to buy a vehicle at all, but his genuine willingness to help me and ability to understand what I needed was amazing. He made the process easy and enjoyable despite us being there for hours. He was amazing! Both Mr. Mcgee and Mr. Camacho explained everything thoroughly and answered all my questions. The customer service I received from these gentleman was the best customer services I have experienced in years. Please let them know I appreciate their kindness and ability to ensure I was heard.
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June 2023 by Amber B.
Ordered a new Bolt EUV. Was given a quote of MSRP, doc fee, and taxes/registration. Paid a $1000 down payment and then waited. It took a while (nearly six months), but the car was finally built and I finalized the purchase in late February 2023.Sure enough, I got the car for the price that was originally quoted. No add-ons, no sneaky mark-ups. Everyone was very friendly, and it was one of the best purchase experiences I ever had with a new vehicle. I will be purchasing my next new Chevrolet from All American.
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June 2023 by Wykisha Bishop
This was an exceptional experience! Michael L and Micheal H made my day. After a short call the day prior in which I gave all of my preferences, the vehicle was out front waiting on me when I arrived at the lot. The process was smooth and it didn't waste my whole day. I told them I had to be at my baby's kinder grad and they timed everything perfect. It was a seemless transaction. Thanks Michael (x2) for keeping this calm and informative. You guys are amazing!
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June 2023 by Tasha Garcia
Mr. Jackson went above and beyond to get me in the right vehicle for me. He allowed me to test drive 3 different SUVs before I found my one. He made our experience well worth the drive from Waco. 2 different lots here one in which he told us where to drive and would not allow ua on the highway. This made for bad experience but I'm glad we went to Killeen. I highly recommend then for your next purchase. Mr Henderson made the signing of all paperwork easy and he even got our payment down lower which was a plus.
