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April 2024 by Crenshaw Ventures & Investments
Terrible customer service
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February 2024 by Rashad Maybell
It was wonderful talking to Brandilyn Hall today. She helped me out.
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January 2024 by Maribel Gonzales
In line, two people ahead of me, it's my lunch hour. Teller barely speaks above a whisper to call the next person, and the lady ahead of me isn't paying attention, so the second time Teller calls out just a tad higher than a whisper, I let the lady know, she's up. When it's my turn, I told the Teller I wanted three hundred in fifties, the rest in twenties. Teller says she has no twenties, at the same time, another employee starts talking to the Teller about an issue with the atm...the Teller says she's going to the back anyway, and proceeds to go to the back with the other employee. Ten minutes istood there waiting, meanwhile, the other Teller has helped at seven people while I'm still standing there. Finally I yelled out where is she...long story short, no apology and manager offered nothing to rectify the situation. Thanks for wasting my time, and if it weren't for my client that cannot leave her house to cash her check, I would never go back there again. Worst workers in America.
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January 2024 by James Lipe
It needs more parking space.
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December 2023 by steve stratos
Got there right at 4 door still open refused to deposit a check. We are closed. Attorney has account there otherwise i wouldn't step through the doors
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December 2023 by manda may
Is this bank going out of business ? It had two locations . One in killeen and Harker heights . Then it closed Harker heights . Now only one branch serving this area with one of the largest military bases in the United States . And NOW the drive through is closed permanently. How can you not even have a fully functioning bank .
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December 2023 by John Douglas
Opened an account with $100.00 let it sit and several months later I got $4.00. And of course it's my fault for not reading the attorney authored disclosures.
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March 2023 by Charles Dougherty
Wish I could leave negative stars. Incompetent, unhelpful, rude, worthless and last straw all describe BOA in Killeen. Not that therest of the company is better. Switching over to UFCU. Bye BOA
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November 2022 by Catherine Carmichael
Terrible waite time. Over an hour to open an account. The manager Constantly had to go into the separate offices instructing staff, and was too busy to see new customers.
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November 2022 by Mercedes Wesley
The schnitzel itself was tasty. The sides not so much. The price for lunch was ridiculous. 3 ppl $56, no drinks or dessert. I don't see us going back.
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October 2022 by Suwanna Buntyn
Since I'm new in Texas. First impressions was great when I deposit over 200 thousand in the bank( $200,000.) Today I forgot my wallet but have mobile app. Trying to get $50 for a food. One gentleman was very helpful while supervisor should not to authorize me base on I have a CNA ID and my bank account number for that. Sadly poor management but best workers.
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September 2022 by mack miller
came in this morning to make a large withdrawal. the gentleman seemed courteous enough until he tried to hand me a large stack of loose cash. he didn't even count it to confirm it with me, and when I asked him to place the money in an envelope... he placed the envelope on top the stack of cash and asked if there was anything else he could help with me with. I had to reach under the covid protector to grab the cash and the envelope and do this man's job for him. if I could make large withdrawals from the atm I wouldn't waste my time with this rude bank teller.
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July 2022 by Sarah Olaleye
I went today to open a checking and savings account about 45 minutes before they closed and got perfect service. Melissa helped me and she was able to quickly know what account I needed after I answered a few questions and thoroughly explained the details of why the account was best for me and was able to answer any questions I had.
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April 2022 by Fatou Cisse
Teller was very rude customer service skills are non existent. Then she proceeds to tell me that the service I want can’t be done at BOA. I left cause I didn’t have time to argue for free. Called customer service and they solved my issue ….smh
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February 2022 by Jonathan Jacxson
They put a Thousand dollar limit ATM cash deposit at the ATM Now I have to wait in long lines to deposit more money inside the store
