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January 2024 by Dean Kallis
Very good shop if you need your car work done
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September 2022 by Jennifer Parker
They have always been good to my family.
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November 2020 by Rainman Savant
Great work, customer service & in a timely manner. They're my choice for car repair & I recommend them to anyone that'll listen.
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November 2020 by Demario Loston
If you don't want to be lied to, overpriced, or disappointed bring your vehicle here. Great people and great service.
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October 2020 by DianeSmithenwhackers
The only good thing I can say is that the ladies at the front desk were very nice and tried to do what they could. They were the only ones I ever spoke to. My husband may have actually spoke to a mechanic when he called, but no one ever took the initiative to call us, except when they claimed the car was fixed.I live in Fayetteville, Arkansas and my son lives in Killeen. My car broke down in route to Killeen. We knew we needed the engine replaced. My husband and I opted to have the car fixed in Killeen, rather than rent a truck and trailer to haul the car back home. Hindsight is most definitely 20/20.When my husband told me that it would be 5 weeks before the car was done, I thought that was a great deal of time, but I’m pretty naïve about these things, since I rarely have car trouble. I’ve since been told by my mechanic brother that 3 weeks would have been pushing it. The car was “done” after 7 weeks and 5 days. By the time I got to Killeen, it was 8 weeks that I’d gone without my car.This story is long and there are so many things to mention, that I will number my grievances, so that it’s easier to find where I mentioned something later. I thought about contacting the Better Business Bureau – I’m serious, if they can’t do customers better than this, they really don’t need to be in business – but decided not to solely on the premise that it would be a legal case and it’s just not worth it. I don’t want to deal with the back and forth communication to try to get “the problem resolved.” The only problem that needs resolving is better customer service. When a customer comes to get their car after spending over $5,700 and waiting 8 weeks, they should be able to drive the thing normally and not have to do further repairs. I’ve been wondering if I was taken advantage of because of not living there in town. I would have come and got the car and took it elsewhere, had I lived there. I didn’t want to trouble my son with it. We decided to just wait it out.Anyway, here’s the story in chronological order:1. In the beginning, my husband was told that replacing the engine wouldn’t cost more than $5,000. Then, after agreeing to it and having left the car there, we were told $5,700. According to Kelley Blue book, that’s a little more than the car is worth, though dealerships are selling cars like mine for $6,000-$7,000. We figured it’s still worth it if we had the quirks fixed (mentioned in #3) and the fact that I just really love that car – plus the distance from Fayetteville to Killeen.2. My husband was also told that it would take 5 weeks for the car to be repaired, which is really too long. It is a big job, but my husband’s transmission went out a few weeks back and it was fixed and ready to be picked up on the Friday of the same week. Looking back, I can’t believe we went with this option instead of renting a truck and trailer and just transporting my car home. We know people here and we could have been done quicker and it probably would have cost much less. I just hated the thought of pulling a trailer for 10 hours to get it home.3. I e-mailed C&M about 5 little quirks on my car that I’d wanted fixed, if it cost no more than an additional $100. I wish I’d been more clear that I’d wanted to get whatever I could fixed for $100. I never got a response. More about this listed below in other numbers.4. If I wanted to find out anything, I had to call them. Customers should be given status reports and requests (like my e-mail) should be responded to without the customer having to call about it – especially when the customer is without their car for weeks. When a customer is told that the mechanic will call back, the mechanic should call back – or at least somebody. That really made me mad. However, I didn’t want to gripe at the ladies at the front desk. I bet they hear from a lot of angry customers and it’s not even their fault, or at least I hope they did give the message to the mechanic??See Pictures for remainder of reviewService: Engine repair
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October 2020 by Shirley Vecchio
Amazing people working here both in the office and shop. I bring all my cars here and highly recommend them to everyone I know. The ladies in the office are so friendly and helpful!!
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October 2020 by Tiara Stevens
Took my Buick Enclave in for repair and was not disappointed! Great service, excellent mechanics, and all around an amazing experience! 10/10 would recommend and I will definitely be back!!
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October 2020 by Ti-Aushia Frye
Amazing customer service the work on my vehicle was quick and everything is working great i will definitely be taking all my vehicles here to be worked on
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October 2020 by Betty Oliver
After multiple times in this shop, my door locks and AC still dont work, and the oil leak wasn't repaired.
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September 2020 by Real D.
Do not take your car to this place! These people are shady as f*** and will f*** up your car even more so you can keep bringing it back to them! White trash.
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August 2020 by Kirston Brown
A/C went out went to this shop seem like a cool place spent 600 dollars on a condenser drive off everything working week later not working again go back pay another 70 dollars for a filter drive off A/C working goes out hours later go back come to find out the locking apparatus on the hood is pressing against the condenser now these people where the last to touch my car now I could care less about how many broke down cars area in front it’s a shop my thing is 700 dollars and you tell me to eat it didn’t call me back gave me the run around and stop answering the phone for me as well I mean didn’t even offer to work something out and it wasn’t because the part costed a lot the labor was the most but you would think that since it was the labor the shop would work something out naw I had to eat it I’m not disgruntled nor will I disrespect someone trying to make a living I’d use these guys for no more than minor repairs and leave the big jobs for the big dogs I had no business pulling a high performance car into there with out betting them but you live and you learn shout out to tha receptionist she was cool while taking that 700
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June 2020 by William D.
I needed help putting the driver side muffler on my vehicle, called A1 mufflers. They gave me a great price and the work was done in a quick and professional matter. Thank you A1 muffler
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May 2020 by Jane D.
My car was at this shop almost three months and still wasn't fixed in the end. I made the mistake of practically paying up front for service that hadn't been rendered. I had to constantly call and physically go up there to get any type of update. I was lied to by the owner, Carl about the status numerous times, but as time passed I just started getting ignored. Literally! I was standing right in the shop on a few occasions and it was like I was invisible. I'm not sure if I got jerked around because I'm a woman, or because I'm a black woman. But I highly doubt I would've gotten this type of treatment, or runaround otherwise. I was finally told yesterday that I can pick up my car, but it would have to be towed elsewhere. Once I arrived I immediately see my bumper is messed up. So in addition to them NOT fixing my car they also caused cosmetic damage. I towed it to another shop and just got the call that C&M royally screwed me over and the repair (to what THEY repaired) will be $2200. So basically I paid them to store my car, and mess it up even more than it initially was. I am definitely pursuing legal action at this point. Please don't make the same mistake that I made by trying to save a few dollars. TAKE YOUR VEHICLE ELSEWHERE! It has cost me wayyyyy more than I was originally quoted from their competitor dealing with them.
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February 2020 by Ronald Cebulski
AWESOME CUSTOMER SERVICE ??
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September 2019 by Amanda Gault
Great customer service, amazing work and even better pricing. Went above and beyond fixing our daughter’s car. Will definitely use them again if any of our vehicles have issues!!
