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July 2023 by Audriana Paredes
Was looking for a pair of Adidas slides and found them on sale, the employee that helped me, Lenon W was super sweet and helpful!! Was very pleased with his service and interaction, will be back again!
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July 2023 by Chazia Miles
Love the staff and if an item isn't in sock or in your size, it can be shipped to your house in a few days.
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June 2023 by Rey Aleman
Worst experience ever… Over a week ago I went to the store and purchased a pair of shoes but they had to order then online and told me they were going to call me as soon as they get to the store so that I can go there and pick them up. Also is fair to mention that I was told to wait from 3 to 5 days but for sure only 3 days. Well, a whole week pass by and nothing. I called them 3 times in the same week but nothing. I had to call the central customer service number for Foot Locker and was immediately told that my shoes has been at the store since the Friday of that week that I order. I had to explain them on the phone that the store manager when I called told me the opposite, that my shoes were still not arrived yet. Long story short, corporate refund my money and told me they were going to find out what happened. Well, guess what? About 2 hours later of talking to corp, the store manager at the store where I purchased the shoes called me and said, you should’ve wait for my call like I told, you shouldn’t called corp like you did and by the way your shoes just arrive. ? Sure, I bet they just did, right… horrible experience. Please consider going somewhere else before visiting this place.
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January 2021 by tangie Mitchell
There were 3 guys in the store when I came in and no one asked if I needed help. But when my husband walked in they were ready to help him. Even though the shoes I really wanted were at champs I'd rather go somewhere else then deal with poor customer service.
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December 2020 by quandra stewart
Worst customer service EVER!! We walked in the store and it's two young ladies at the front of the store. A female worker was playing with another male (staff). We looked around for a few minutes or so.. Some walked from the back of the store to see if we needed anything.. ( she only asked because I kept making eye contact with her) . The service is RIDICULOUS!!! Its shopping season ( Christmas) you would think they wanted to make money.. 5 staff members on the floor and no one spoke..
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May 2020 by My Plumbing Company
Friendly staff
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December 2019 by Kay Hoffman
Very nice shopping experience. The employees are courteous and go out of their way to meet the customer’s need. Destiny helped to get a pair of shoes expedited from another store for me to be able to get my daughter the one thing she wanted for Christmas. Thank you Destiny.
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December 2019 by Bklyn Dodger
Helpful staff
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December 2019 by Tomas Salinas
Awesome service and the staff go over the top to make sure you get what you need and want.
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September 2018 by Tiara Battle
I went to Champs to buy my daughter sneakers for school. The shoes that we liked for her, they did not have in her size. The guy that was helping me offered to order them in her size and have them shipped to my home. Awesome. So as I'm checking out he tells me that he ordered the wrong size. He went to what seemed like the supervisor and I was assured that this would be fixed. Okay, cool. People make mistakes, so I didn't make a big deal. I had more shopping to do so I told them I would come back. I come back about 30 mins later, I'm told that they are still on the phone with customer service but, again, I'm ASSURED this would be fixed. I was asked to leave my contact information and I would get a call once its resolved.
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August 2018 by Natalija Wiles
I absolutely love Champs and the employees
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January 2018 by RD Bryant
Like shopping there
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October 2017 by Syl
Gone to this store plenty of times and can never get help, no one is ever on the floor and when there is they just look at you and walk to the back where you can hear them laughing and talking. Worst customer service with attitude when you do get help smh.
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March 2017 by Hey it's Ryan123455
5 STAR 5 STAR 5 STAR
