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September 2023 by Derek Nicdao
Showed up around 2 p.m. on a Tuesday. I was the only one there, so there was no wait. I was immediately brought to the back and was in and out in less than 5 minutes. The woman who drew my blood got it on the first try and I didn’t feel it at all.
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July 2023 by Mysherree Smith-Dixon
Went to go to Dr Gerald Martin-ellis here, as well as Dr Arturo Romero Office here as well
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May 2023 by L Loca
Excellent service!The two ladies working there were both friendly and fast.The only complain is that carpet is disgusting.
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April 2023 by Ashley Zamor (Opinionated Ashley)
Takes forever. I was told that I would be in and out. That is not the case. As soon as I got here I realized that their office consists of a small waiting room filled with people who are coughing everywhere. Very uncomfortable. ???
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February 2023 by Sharon Hoyt
Small waiting area. Everyone is very nice.
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January 2023 by Oz G
Maybe, just maybe....I very much would have liked to send you all an email, however I was not able to find an option for that. Phone was the only one.Again, maybe just maybe had the front desk lady at your KILLEEN location ( new to me) on Wed, 12/07 right at 8AM focused a tad bit more on her job than being so RUDE for no reason we would not have this issue now. I will go after this as it is not only wrong but also UNACCEPTABLE especially when dealing with people`s time and most importantly MEDICAL HEALTH.After a week of no follow up from my doctor ( unusual as I have been going to CPL for years) I decided to take matters in my own hands to find out what is going on. Besides the fact that you can NEVER EVER get someone to answer the phone, voicemail still has not been set up no matter the date and time you call, I finally called your HQ to indeed have this issue addressed. In the meantime needless to say I wanted to get the real reason for my call addressed. I found out that the RUDE lady took it upon herself to IGNORE AND DISREGARD the orders I put in her HANDS to process and decided to process an order that was in the system from June 2022 from a DIFFERENT ordering doctor! I am extremely, beyond upset about this for many, many reasons I am sure you can imagine!!!!
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December 2022 by P CG
They either lose specimens or spill them. The bathroom is filthy and should be kept to a higher standard being a lab. The office itself needs cleaning and updating.They need to pull it together.
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December 2022 by James
Be aware that the staff there needs paper blood work orders and not electronic only. The lady who draws the blood is very rude every time i go to the clear creek Killeen office without a paper order. She is highly irritated, short and extremely snarky. Cedar park lab has no problems finding my order and without the severe attitude. My Dr. Sends the orders electronically since I need work every 6 months. The Dr tells me the lab has the order already when i asked for paper orders because the clear creek office gets so upset. This is the digital age. I can't go to this office again. I don't like getting treated like this by anyone. This lady ruins my day every time I go there. There is another review of how rude she can be. I don't want her fired but she needs some sensitivity training if she is to be working with other people.
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December 2022 by Frances L. Taylor
I went too the office to get some blood work done. I arrived at 11:50am. Their lunch time is 1200pm-1:00pm. They went to lunch early. They need to follow their own posted times of operation.
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November 2022 by James Pierce
Be aware that the staff there needs paper blood work orders and not electronic only. The lady who draws the blood is very rude every time i go to the clear creek Killeen office without a paper order. She is highly irritated, short and extremely snarky. Cedar park lab has no problems finding my order and without the severe attitude. My Dr. Sends the orders electronically since I need work every 6 months. The Dr tells me the lab has the order already when i asked for paper orders because the clear creek office gets so upset. This is the digital age. I can't go to this office again. I don't like getting treated like this by anyone. This lady ruins my day every time I go there. There is another review of how rude she can be. I don't want her fired but she needs some sensitivity training if she is to be working with other people.
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September 2022 by Tonya Henry
This is a small lab location inside the Medical Plaza between Advent Health and the Hemingway Bldg. CPL is in the middle of the middle. There were two people working the day I went in. It only took a few minutes total from signing in to getting blood drawn and leaving. I am always happy when there is no wait.
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August 2022 by kim Dewitt
Yes I’m VERY upset! Why have office hours if lunch is taken a whole hour early!?? I’ve been calling Since 1300 to ask questions and someone picked up the phone said hello and hung up in my face. Get someone to handle the phones cause clearly 2 people working there isn’t enough!!
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August 2022 by Jason Smith
Always in and out. The staff here are extremely professional.
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July 2022 by Shabrina Dew
On 6/17 I called to ask questions about getting lab work done. My call was answered and I can hear someone pressing keys on the phone. I called out "Hello" and no one responded. After a while, I heard the recording for the IT department. When I called back, I kept getting a recording telling me they have not set up voicemail. It is only 2:00pmCST.
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March 2022 by Frances Taylor
I went too the office to get some blood work done. I arrived at 11:50am. Their lunch time is 1200pm-1:00pm. They went to lunch early. They need to follow their own posted times of operation.
