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January 2024 by Gunnar Davis
Technician showed 1hr 15min late from quoted 2hr show window.Quoted $589 + tax to replace my LG dishwasher control panel with a 90 day warranty, meaning they were charging $327 in labor for 6 screws and a plug plus the part which is $262 + tax on LGs site.I ended up paying their $130 diagnostic fee and getting the part on eBay for $140 with a 2 year warranty.Gave a 2nd star bc the technician did diagnose the problem and explained how he came to that conclusion. Other than that these guys are definitely price gouging. Check YouTube & eBay before contacting this company.
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December 2023 by Dillon Wilkins
While they were prompt in getting out to my home, they fixed one issue while leaving another undiagnosed and unfixed, so my appliance continues to not work. The response when I informed them of this was “We will get to it next week.”
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November 2023 by brian hall
Great customer service. Owner helped work around our schedule and is personable as well as the service techs. Highly recommend using them
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September 2023 by Matthew Phillips
He's fixed me up good before and was kind enough to tell me the price BEFORE I loaded up my car and wasted the gas. Very kind and very professional!Service: TV repair
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September 2023 by Caleb Smith
Very helpful place, had recommendations when I had an appliance they don't work on
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July 2023 by Kerry-Lee Dye
WORST CUSTOMER EXPERIENCE EVER! WILLY, just hung up on me. He came to my house and said that my brand new dishwasher was broken bc I over- loaded it and that I’m better off buying a new one. Even though it came off the track when it was completely emptied out. But they would order me a new latch. I inquired a month later about it and he said that he had left me a voicemail a month ago that i didn’t reply to, so I’m again, the reason I don’t have the part. He couldn’t tell me which number he sent the vm to bc me and my husband didn’t receive any. And he said quote ‘mam, I don’t have to DO ANYTHING FOR YOU!!’ and hung up in me.I have been hand washing dishes with a baby for a month now and neither LG or this terrible co cares about that. The owner even told me that ‘oh they will NEVER replace your dishwasher mam’. I can’t believe there are people like this working in customer service.Service: Dishwasher repair
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April 2023 by Kevin Simmons
Great place fixed my tv fast and told me exactly what was wrong and gave a fair price I definitely recommend them to fix your tv
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March 2023 by Luck Cherry
Dont use their service. Took my 120 without fix it as they suppost. I hiring them to fix my appliances. They said they fixed it because thermostat was out. After run dryer machine for 15 mins, I doesn't heat again. So I called them to come out again, and it took them 5 days to come back then after. They replace thermostat again and doesn't work again. So we had no dryer for 3 weeks because they kept fix wrong problem. I hire other company. They fixed burn wired, and ever since it work properly. I gave them 2 chance but doesn't make it work so I called them for refund, They said it might be different problem come up so they don't pay me back but problem is they never fully fix and diagnostic it wrong. Replace thermostat 2 times and still doesn't work.
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May 2022 by Melissa Jackson
We dropped our television off to be repaired. Weeks went by before we finally called to get an update. It was explained to us that they could not mimic the issue. We explained to them of what was occurring. Then another couple of weeks went by we called again and was advised that they they mimicked the issues and would order the parts. Then the 3rd time we called, we were advised that they replaced the part needed but in the process their technician cracked the screen and now it can't be repaired. But, they would sell us another TV that they would fix for the price of the repair. Regardless of the inconvenience to the customer, all they wanted back was the parts snd labor that they won't be getting from for breaking g a repairable TV to a non working TV. We j6st purchased a new for that price. They can eat their parts and labor costs.Service: TV repair
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April 2022 by ********
This company only does half the job. They are terrible company. Go somewhere else. Don't waste your time on these people.
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November 2021 by david barnes
I had an off brand TV which he knew he wasnt going to be able to repair and told me upfront what the deal was...so I appreciate the owner not taking my money and giving me honesty instead. AWESOME!!!
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April 2021 by Sheri Hudson
I highly recommend CSM ELECTRONICS! I called on a Tuesday about a problem with my LG washing machine. The lady who answered the phone was very nice and helpful. We live in Lampasas and they said it would probably be Friday before he could get out here. True to his word, he came this morning and fixed it! Willie was very nice, efficient and professional. I appreciate that in these crazy times! Thank you so much CSM team!
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March 2021 by Sean Hill
We were connected with this company through Amer. Home Shield and due to their poor communication skills I gave them a bad rating. Since then, they have contacted me (not a problem) and then wanted to argue with me and tell me I was wrong in my rating.
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March 2021 by Sean Hill
If I give someone a bad review based on poor communication, calling and then arguing about it does NOT make it all better.
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February 2021 by neoleos leo
Got this company sent to me by American Home Shield for my microwave repair. They showed up and after realizing that the repair will involve some constriction since microwave is built in, and AHS does not pay much, they just walked away and then told AHS that it was my fault it was broken thus completely screwing my options and charged me $75 for it. I would stay away from this company by all means.
