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December 2023 by Pepper S.
2502 Trimmier Rd, Killeen, TX 76549: If I could give this location a ZERO rating, I would. If you are a military veteran who qualifies under The Mission Act, this is not the place that honours the mission. If this place is receiving any funds from this organisation, they should be IMMEDIATELY REVOKED! It took two days to get the last automated call from CVS Pharmacy that two medications are ready for pick up. But that wasn't the bad part. Try driving to the pharmacy to pick up your meds, only to be told one is out of stock, and that's the one you need THE MOST! But wait! It gets WORSE! You let the pharmacy counter personnel know that you got the call from the CVS Pharmacy automated system stating your prescriptions are ready and they justify it with, "We have nothing to do with that." Now, you find yourself in a mentally manipulated situation where you have to prove yourself that you were in fact called to pick up both medications. It gets even WORSE! The pharmacy tells you that you have to drive to a different town to get your medication if you want it. Like, WTF?!!! Really? So, if I had decided not to drive to another town, I'd now be going on 3 - 5 days for their next shipment to come in? And they get upset with you and give you attitude for being legitimately upset at this Mickey Mouse Bullsh!t you're being told!?!? I demanded they go pick it up! They refused. I found myself having to take on a leadership role to give myself the customer service this location failed to give me. I had them look up another location that has this prescription, because I had driven 5 miles (one-way) to get to the location that was supposed to have my prescriptions and didn't. The pharmacy manager found a location much closer (next parking lot over at a non-CVS pharmacy). The HEB Pharmacy fulfilled my prescription that CVS failed to, since their automated system falsely gave me the wrong information.
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March 2023 by yosvel batista
Good service, but they take a little while
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February 2022 by Bonniebella B.
I will drive the extra mile for this CVS location! The staff are amazing. The store is always clean. What more could I ask for. Would like to Travis for his welcoming spirit. My mother isn't a "tech mom" and Mr. Travis saved the day with assisting her. Thank you CVS and thank you TRAVIS for your generosity.
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November 2021 by Jennie T.
Had excellent customer service in Pharmacy. I live in CA & had to get many RX's refilled, I was treated with kindness & the pharmacy technicians gave me AAA+ care. I'm very grateful to experience people who care. Thank You CVS in Killeen, TX
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March 2021 by Jenica R.
I try to get a COVID test done. I made the online appointment like they asked. Well they are under staff so we must come inside so we did so. Like they asked. Then we get in side of the trimmer location. They apologized for the inconvenience but they are not doing the testing no longer even though online said we could an appointment. They now said go to Stan schlueter. We call and they inform us now we can not get one today dude to the appointment we were not able to even get. Because the lack of taking down false services provided. Waste of my time and gas that no one else but me is paying. Which I am 2 more days out of work now which I am not getting back. Plus the anxiety this has brought to me and stress that no one is going to pay when I have to see my doctor for more anxiety issues dude to this. Who is going to pay for my mental health when just a few months ago it was easier to get a damn COVID test. They reps should know their job and be able to inform customers about testing and requirements. Before they waste there time.
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February 2021 by Chris F.
Horrible customer service. I wanted to get film developed. They said it would take 1-2 weeks it's now week 3 and I haven't heard a word from them
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May 2019 by Cynthia S.
I would give them a zero if I could. This place never wants to do its job. Instead they ask me (the customer) to do their leg work. They also say that they do not get any fax prescriptions from my doctor when they have a few times. It's not like I need medication that is a controlled substance. It is pretty simple.
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March 2019 by Michelle P.
Great place to shop, in a hurry! All good staples and more. The staff is attentive and helpful. The pharmacy is great! They are so accommodating. The prices are not bad, slightly higher than H-E-B or Walmart. I love using our CVS card when the cashier says you only owe ______, because of our cash back from using the card. So, the prices even out, and we don't have to fight the crowds!!!
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November 2018 by Kayla B.
Every time I come here the wait in the drive thru takes FOREVER. Was the fourth car in line and it took me 39 minutes to get one prescription that was already ready for pickup...23 minutes just to get up to the window.
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October 2018 by David L.
Worst place in town to try to get a prescription filled. My wife has had two that they couldn't fill because according to them the Insurance wouldn't approve. We called the insurance they said it was submitted wrong. After we talked to insurance they were ready in just a few minutes. I have been trying to get in touch with district manager that was supposed to call me two weeks ago. Hasn't happened yet. They have changed their hours (shortening them) since opening. Probably wont de long before they close up.
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April 2017 by Melissa W.
This CVS is NOT open 24 hours. Please update your information. The walgreens directly across the street is.
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May 2016 by Rob H.
Went in to get a picture printed out that I had on my iPhone. Should be pretty simple, right? Nobody was at the photo booth when I arrived, and then it became apparent that we had to use a lifeless machine to do all the work for us. After many failed attempts to get a simple 8x10 photo print out of the machine and the staff not being able to help me, I simply left. Don't worry about me returning - it won't happen.
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August 2015 by Sarah L.
This is on the pharmacy. Very nice technicians. Answered all my questions. Very little wait. :)
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July 2015 by Ann N.
Really great location. The store and parking lot were well kept and clean. A friendly associate greeted us upon entering the store which improved the shopping experience. They have a good selection when it comes to multi-vitamins and cosmetics. The shelves were extremely organized and adequately stocked with product. I've always had consistent positive experiences with this location and will return.
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October 2013 by Melody M.
Brand-new CVS located across the street from Walgreen's. This is a prime location, but it's at a disadvantage for drivers due to the very busy and congested street known as W. Trimmier, so take caution with the heavy traffic. Drive-thru pharmacy was quick and easy. Make sure to check myWeekly Ad's for coupons and discounts and also to sign up for the ExtraCare Rewards Program.